Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. In a PYMNTS interview with Karen Webster, Joe DeRosa, EVP of Global Sales at i2c , discussed the findings of the July 2019 Innovation Readiness Playbook , subtitled “Leveling the Playing Field for Different-Sized FIs.”

Innovation 155

Innovation Study Technology Millennials 155

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. The utilization of generative AI has sparked legitimate concerns about data security. Learn how technology helped a financial institution during uncertain times.

Risk Management 195

Risk Management Data Technology Fintech 195

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. In the U.S. Cisco in the evolving ecosystem.

Innovation 156

Innovation Security Data Innovation Strategies 156

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

Bank Innovation

FEBRUARY 25, 2020

With the funding, the bank plans to invest in its digital capabilities, providing services that include mobile deposits, secured and unsecured commercial loans, letters of credit and consumer loans. Bank CEO Ed Jones wants Gulf Capital to model community banking relationships, in which […].

Houston 273

Houston Tools Community Bank Capital 273

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

Community Bank 221

Community Bank Community Software Technology 221

PYMNTS

JANUARY 25, 2021

Volvo Financial Services (VFS), the captive financing arm of Volvo Group, has announced that Payer will help it optimize payments and improve the customer experience for auto service and repairs, a press release says. Their engines offer safe ways to travel and our engines offer secure payments for B2B.

Customer Experience 216

Customer Experience Payments Community Technology 216

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. Using Data to Acquire, Engage, and Retain Banking Customers,” and “Customer Identity: Balancing Security and Seamless Banking Experiences.”

Community 195

Community Lending Maine Resources 195

PYMNTS

DECEMBER 26, 2019

One can almost feel it in the bones: the excitement to come in the world of payments in 2020, as innovation sparks new business models and disruption. The heart of the embrace and appeal of open-source technology is the need for speed, and to evolve use cases for end users (consumers and enterprises) in a more robust and secure fashion.

Software 132

Software Payments ATM Course 132

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

JULY 24, 2019

But this has been the domain of larger financial institutions, especially when community banks and credit unions are included. Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. Security as an Added Benefit. This is shifting, though.

Payments 167

Payments Survey Community Bank Fraud 167

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

South State Correspondent

JUNE 27, 2023

While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance. It also provides more flexibility, as it can be easily updated to support new types of financial communications as they arise.

System 195

System Data Examples Payments 195

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Make no mistake, though.

How To 144

How To Fraud Online Mobile 144

PYMNTS

DECEMBER 30, 2020

Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 To create a good customer experience, merchants need to adjust their checkout experience to match the specific needs and requests of that market.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JANUARY 2, 2019

Coverage includes The National Bank of Kuwait ’s rollout of SWIFT Global Payments Innovation (gpi) services with the help of ACI Worldwide. The National Bank of Kuwait has rolled out SWIFT Global Payments Innovation (gpi) services via the payments engine of ACI Worldwide, according to an announcement.

National 122

National Innovation Customer Experience Payments 122

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

Perficient

JULY 31, 2020

First of all, big kudos to first responders such as doctors, nurses, police, front-end-shop staff, and mental health workers for keeping your communities running during these troubling times. This function will also play a key role in regulatory compliance and data security aspects of value of data.

Data 354

Data Analytics Strategy social media 354

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. Let’s see how this new scale allows for big investments in future innovation. She was a trailblazer and an early innovator in analytics. The New Name for Community Award.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

JANUARY 29, 2019

Chuck) Fagan weighed in on the sense of community CUs wield as a competitive advantage. That’s reflected in data (this is Data Drivers, after all) from the Credit Union Innovation Index , a joint effort between PSCU and PYMNTS. He added, though, that security remains the number-one reason why members choose a particular card.

Innovation 176

Innovation Fintech Data Community 176

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Now, they are doing all this digital innovation, and it’s really moving the needle,” he said. Make no mistake, though.

How To 108

How To Fraud Mobile Online 108

William Mills

DECEMBER 12, 2017

Customer experience, automation, machine learning, artificial intelligence (AI), ease of use, flexibility – all of these were part of the discussions at this year’s SourceMedia’s Small Business Banking Conference in Austin, Texas. Ease of use and security are critical to keeping customers. AI Foundry. www.aifoundry.com.

Conference 40

Conference Innovation Lending Customer Experience 40

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 222

Examples Fraud Resources Risk Management 222

South State Correspondent

OCTOBER 28, 2022

Create a smart contract that tracks rebates, wage garnishment or secures a bank’s collateral position from a future revenue stream, and a bank will need a new core construct to handle the complex accounting, contingencies, and ALCO calculations required. AI, payments, data, and other aspects of innovation are dropping behind the scenes.

Conference 195

Conference Technology Las Vegas Trends 195

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Independent Banker Survey. Growing loans, earnings are banks' top challenges in 2021.

Lending 221

Lending Technology Survey Examples 221

Insights on Business

MAY 1, 2018

As the banking Payments ecosystem in Canada continues to expand, IBM is looking forward participating in the upcoming Payments Canada Summit , held in Toronto on May 9-11 with industry leaders, innovators and challengers. How can a bank modernize securely while lowering costs? Enter, the Payments Canada Summit. Topics include: AI.

System 126

System Payments blockchain Fraud 126

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. Independent Community Bankers of America. joshlinkner. Rebeca Romero Rainey. JohnStossel.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

ZootBlog

JANUARY 7, 2016

Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their customers want to engage with them. For some time now, financial institutions (FIs) have responded to this consumer-driven environment with innovation in business models, operations, and IT.

User Experience 79

User Experience Security Community Innovation 79

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise.

National 133

National Training Bitcoin Samsung 133

South State Correspondent

JULY 25, 2022

The Customer Experience: A declining equity market, problems in crypto, decreasing real estate values, and higher rates have now made both consumers and businesses care more about banking and their financial future. Now, more households and businesses are thinking about switching banks, and the customer experience is king.

Trends 195

Trends Lending Marketing Capital 195

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. First are API-based models that integrate partner, client and peer communities.

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? By meeting the deposit and banking needs of customers and members minus branch systems that were shuttered in a two-week period. Jill is continually demonstrating just how loud a $300 million community bank can roar! Bravo Brett and team!

Idaho 170

Idaho Community Industry Strategy 170

PYMNTS

MAY 26, 2016

This week, the nation’s restaurant community came together to explore the ways in which technology can help create new efficiencies in the store and with customers walking in. This means hackers and criminals pose much less of a security threat. And that’s regardless of the merchant segment. Mobile Pay At The Table.

Mobile 132

Mobile Payments Las Vegas Operations 132

FICO

NOVEMBER 16, 2022

The right technology can help organizations on both of those fronts, while also providing a foundation that supports real-time automation and rules updates to help drive down costs and stop fraud losses; two-way communication to improve customer experience ; and transparency throughout the decisioning process for regulatory compliance and reporting.

Fraud 52

Fraud Data Survey Regional 52