Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Chris Doyle, Texas First Bank. Quick Stat.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So

Innovation 318

Innovation Data Examples Community Bank 318

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 39

Community Community Bank Banking Trends Analysis 39

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. According to Investopedia, “Forks may be initiated by developers or members of a crypto community who grow dissatisfied with functionalities offered by existing blockchain implementations.”. Banking’s Hard Fork.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

PYMNTS

AUGUST 12, 2020

Agora Services To White-Label Technology. Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. WaFd Bank Bolsters SMB Financing Via nCino. CIH Integrates Finastra Tech.

North Carolina 193

North Carolina Fintech Technology Community 193

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. According to internal Cornerstone research, over the past five years, out of a sample group of 34 banks that offer BaaS, NII grew 67% compared to an industry median of 31%.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117

PYMNTS

OCTOBER 22, 2019

Funds can be disbursed into their Investors Bank account within minutes. ODX ‘s technology allows banks to wield an array of data from the small business applicant and third parties to enhance underwriting, and process credit and security information, the companies noted.

Lending 101

Lending New Jersey Online Customer Experience 101

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

Community Bank 49

Community Bank Community Online Customer Experience 49

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Third-party P2P apps, like CashApp, use a few icons very effectively to streamline their experiences. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

OCTOBER 31, 2019

A press release this week said Intellect Design Arena will connect Commonwealth Trade Bank to its Intellect Digital Core Solution, IDC 19.1, which Intellect said would help the financial institution (FI) to promote its digitization efforts. will support their vision of becoming an innovative and responsive digital bank.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. This is where Cisco technology can help. Empower the branch.

America 105

America Customer Experience Operations Survey 105

PYMNTS

JUNE 20, 2019

The CYBG digital bank unit called B will be the first to rebrand under the Virgin Money merger. “Both brands are a by-word for reliability and trust, and we understand the emotional attachment customers and local communities have [toward] them,” said CYBG CEO David Duffy in a statement.

Branding 108

Branding Customer Experience Groups Digital Banking 108

Abrigo

MARCH 15, 2022

Not surprisingly, then, digital/online account opening solutions for consumers and digital account opening solutions for commercial or small business firms are among the top types of new systems banks are looking to select or replace in 2022, according to Cornerstone Advisors. Improved Customer Experience.

Online 195

Online Lending Survey Digital Banking 195

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. John Beale , longtime CIO of City National Bank.

Idaho 170

Idaho Community Industry Strategy 170

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Koger Propst.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

Customer Experience 128

Customer Experience Strategy Community ATM 128

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. First State Bank & Trust in Williston, N.D., started developing its digital lending platform about three years ago—and the bank is really glad it did.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Gonzobanker

JUNE 25, 2021

As providers like Amazon, Netflix, and Instacart showed consumers that they could easily conduct business from the comfort of their living rooms, it fell on financial institutions to step up their game and deliver virtual services that are consistently quick, simple, and personalized to customer preferences. Technology.

Customer Experience 94

Customer Experience Fraud Policies Training 94

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Getting more value from existing technologies and vendor relationships. The first part isn’t particularly surprising (or newsworthy), but the second part is.

Lending 128

Lending Fintech Technology System 128

Bobsguide

FEBRUARY 22, 2022

The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences. Furthering the government’s vision of moving operations and infrastructure to the cloud, BDB wanted to host the entire core banking platform on a public cloud.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. So, to get your Gonzo executive brains warmed up for a new year, I offer you 20 important banking realities for 2020 to guide your strategic execution efforts: 1.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

OCTOBER 22, 2018

Despite the rise of FinTech firms and challenger banks hoping to offer small businesses (SMBs) a better banking experience, large traditional financial institutions (FIs) continue to hold the dominant position in the SMB financial services (FinServ) space.

Fintech 155

Fintech Maine Survey Regulation 155

Banking 2020

JANUARY 25, 2016

How customers interact with their banks through an online component can often mean the difference between staying with a bank or taking their money elsewhere. Unfortunately, however, the technologies that banks are using to produce their digital components aren’t as modern as they should be.

Tools 40

Tools Digital Banking Software Trends 40

Gonzobanker

DECEMBER 17, 2021

million gets the vaunted consumer lender a much-prized bank charter, low-cost deposits to juice current earnings, and a business lending capability to drive future growth. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Famous for turning around a bank to create the foundation for powerful U.S. Inspirational?

Fintech 142

Fintech Strategy Leadership Lending 142

PYMNTS

JANUARY 17, 2017

“Bots help increase productivity, so it makes sense that a company focused on increasing workplace productivity would invest in the bot developer community,” said Rob Guilfoyle, cofounder and CEO of Abe , which builds AI-powered banking chatbot software for progressive banks and credit unions.

San Francisco 100

San Francisco Community Branding Customer Experience 100

PYMNTS

JULY 18, 2019

Depending on where you look, the chasm yawns wide when it comes to innovating with new technologies or features. This group has a relationship with technology that has never been seen before … and when I say technology, I am talking about all components of technology.”. An Analogy. The middle-tier papers? and beyond.

Innovation 155

Innovation Study Technology Millennials 155

FICO

APRIL 21, 2020

While the net effects of COVID-19 have yet to be fully realized, we can assume that it will forever change the way many businesses interact with their customers. Even before the Coronavirus outbreak, a digital transformation was already taking place. More Contactless Customer Experiences.

Community Bank 75

Community Bank Community Lending Fraud 75

Gonzobanker

MARCH 26, 2019

Game-changing mergers like the just-announced FIS/Worldpay agreement and the January Fiserv/First Data pending deal are creating bigger, more diversified vendors that banks and credit unions use for payments services. Payments in the Middle of Shareholder Value. Payments in the Middle of Shareholder Value.

Community Bank 75

Community Bank Technology Payments Innovation 75

PYMNTS

OCTOBER 8, 2019

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. Digitization, he said, helps level the playing field for CUs competing with bigger players. The Millennial Challenge.

United States 102

United States Millennials Course Lending 102

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass.,

Innovation 70

Innovation Community Bank social media Community 70

The Financial Brand

FEBRUARY 1, 2022

Feeling the pressure of rising digital demands, banks are investing to improve customer experience, but lack confidence in their progress. The post Banks Spend Billions on Digital Transformation, But What’s The Payoff? appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 29

Customer Experience Banking Trends Analysis Trends 29

The Financial Brand

MAY 18, 2020

The coronavirus pandemic has disrupted how people bank, how payments are made and the importance of community commitment. The post COVID-19 Has Changed Banking and Payments Behavior Forever appeared first on The Financial Brand.

Payments 43

Payments Community Branding Customer Experience 43

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

Fintech Labs Insights

JANUARY 18, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms. And prices tend to rise as the event draws closer. If we are missing anything, please drop me a note.

Las Vegas 12

Las Vegas San Diego Nashville Charlotte 12

Fintech Labs Insights

JULY 11, 2023

These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Conference Austin 12