PYMNTS

JUNE 1, 2020

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

American Banker

JUNE 23, 2023

The online game, CoastalWorld, introduces players to the bank's fintech and neobank partners.

Community Bank 40

Community Bank Community Fintech Online 40

American Banker

AUGUST 10, 2023

Citizens Bank of Edmond in Oklahoma, in conjunction with the digital-banking platform Narmi, recently launched an account-opening process that occurs completely online. The project, completed in less than three months, could be a model for community banks that want to innovate but fear being a low priority for vendors.

Oklahoma 69

Oklahoma Community Bank Community Digital Banking 69

Gonzobanker

OCTOBER 13, 2020

This fast pace has banks and credit unions contemplating how they can compete in this mobile “arms race” and what unique value smaller institutions can bring to the table. . With megabanks spending billions on digital investments each year, regional and community bank executives understand they cannot compete on resources.

Strategy 156

Strategy Digital Banking Digital Strategies Mobile 156

ZootBlog

FEBRUARY 12, 2016

How long should it take to add your spouse to your bank account? However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. In fact, nearly 15 years ago I opened an ING account entirely online. A few minutes seems reasonable to me.

Community Bank 63

Community Bank Community Technology ATM 63

Independent Banker

OCTOBER 31, 2021

How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. A ‘big bang’ for digital account opening.

Idaho 134

Idaho Community Bank Community New Jersey 134

PYMNTS

MAY 28, 2020

In the May Digital-First Banking Tracker® , PYMNTS explores the latest in the world of digital-first banking, including the challenges facing deployment of APIs amid the COVID-19 pandemic, new online initiatives from nationwide FI chains and community banks and the security challenges that are plaguing digital banking programs.

Community Bank 176

Community Bank Community Security Digital Banking 176

BankInovation

AUGUST 4, 2020

Customer satisfaction with online-only banks seems to have dwindled as a result of the COVID-19 pandemic, according to a recent survey conducted by the Harris Poll. Community banks, credit unions and big banks, meanwhile, seem better poised to retain customers compared to their digitally native counterparts.

Online 96

Online Community Bank Survey Community 96

PYMNTS

AUGUST 21, 2020

The trend toward digitization in consumers’ lives isn’t new, but COVID-19 has accelerated it dramatically over the past several months. Deposits had already been trending away from community banks and credit unions anyway, but COVID-19 has accelerated that shift. FinTech players are also grabbing deposits. Square announced $1.3

Cards 224

Cards Mobile Community Bank Community 224

ABA Community Banking

SEPTEMBER 28, 2020

With the pandemic lingering like a houseguest who refuses to go home, it’s reassuring to know that we can meet a full range of customers’ needs with the help of online and digital technologies. The post Supporting Our Community with the Help of Technology appeared first on ABA Banking Journal.

Community 105

Community Technology Meeting Online 105

Bank Innovation

FEBRUARY 11, 2019

Cambr, a cloud-based platform powered by investment firm StoneCastle and digital banking software provider Q2 Holdings, is helping neo-banks and fintechs launch and scale up through a network of 850 community banks.

Community Bank 170

Community Bank Community Software Innovation 170

PYMNTS

NOVEMBER 18, 2020

It is also announcing a new partner in Daylight, a digital bank working with Visa and Fast Track to recreate a community bank concept digitally. An example of one such Fast Track FinTech is Daylight — a neo-bank designed to redefine the concept of community banking in the digital age.

Fintech 184

Fintech Community Community Bank Meeting 184

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Independent Banker

OCTOBER 31, 2021

Offering digital lending isn’t about the bells and whistles. Community bankers tell us why. First State Bank & Trust in Williston, N.D., started developing its digital lending platform about three years ago—and the bank is really glad it did. “I’m Chris Jundt, First State Bank & Trust.

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

NOVEMBER 2, 2020

While much has been written about India’s vast unbanked population — roughly one-eighth by the World Bank’s estimates — the more important issue to really look at is how much of India ’s population is under banked , Mandar Agashe , founder, managing director and vice chairman of Sarvatra Technologies told Karen Webster.

Fintech 210

Fintech ATM Community Bank Cards 210

PYMNTS

DECEMBER 3, 2020

Wintrust Financial Corporation has selected global enterprise technology provider NCR Corporation to provide its new digital-first banking platform, according to a press release. Wintrust’s investment in digital-first banking positions them for success in the increasingly challenging financial services landscape.”.

Leadership 190

Leadership Community Bank Branding Mobile 190

American Banker

AUGUST 18, 2023

Cambridge Savings Bank's Ivy Bank online-only unit has spent two years offering CDs and savings accounts. Meanwhile, Sumitomo Mitsui Financial Group's new digital bank, Jenius, launched with personal loans. Both want to widen their product sets to benefit both sides of the balance sheet.

Digital Banking 36

Digital Banking Groups Online Community Bank 36

Abrigo

AUGUST 26, 2019

The community bank model is built around customer service, but for many bank and credit union customers, the definition of “good service” has been changing over the last couple of decades. customers than traditional retail banks earned in the firm’s study of retail banking satisfaction.

Conference 150

Conference Lending Oklahoma Alabama 150

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 39

Community Community Bank Banking Trends Analysis 39

The Paypers

APRIL 21, 2022

Digital banking solutions provider Apiture has announced that US-based community bank Ephrata National Bank (ENB) , has selected its platform to power its online and mobile banking solutions, according to IBS Intelligence.

National 34

National Community Bank Community Digital Banking 34

PYMNTS

APRIL 13, 2020

Consumers Think About the Key Issues Driving the Connected Economy explored a census-balanced sample of consumers who bank with legacy financial institutions (FIs) as well as credit unions (CUs), digital banks and even PayPal. We asked consumers to define banks, and they did so in much the same way, with 98.8

Digital Banking 154

Digital Banking ATM Community Bank Survey 154

Banking 2020

JULY 24, 2015

Reality checks for community banks switching to a digital model: There is a lot of talk about digital banking however, not all digital banking falls under the same umbrella. Articles via The Financial Brand, Business Insider, Mobile Payments Today. Will consumers adopt Facebook’s ‘Buy’ button?:

Digital Banking 40

Digital Banking Innovation Payments Community Bank 40

PYMNTS

APRIL 23, 2020

Below, PYMNTS rounds up the latest solutions that FinTechs and lenders are developing to ease the PPP lending process for SMBs and FIs alike, with many initiatives focused on enabling regional and community banks to maintain a competitive edge against the biggest banks. Citizens Bank Of Edmond. Fresno First Bank.

Fresno 142

Fresno Regional Fintech Lending 142

PYMNTS

JULY 19, 2017

Starling Bank, the digital-only U.K. bank, has now added Apple Pay support as an online payment method, which means customers can add their Starling debit card to Apple Wallet. According to a news report , with the mobile pay support, customers can make online payments via their Apple devices.

Apple 100

Apple Virginia Florida Online 100

Abrigo

MAY 11, 2020

Key Takeaways The coronavirus has propelled FIs and customers to embrace digital offerings Work from home schedules, sheltering in place, and urgent financial needs have changed customers' expectations of bank response times. COVID-19: A springboard to digital banking. So, what does “working harder” mean, exactly?

US 195

US Lending Community Technology 195

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 66

Community Bank Community Online Customer Experience 66

American Banker

MARCH 19, 2020

The surge in online and mobile use is a high-profile test for the industry — and could foreshadow a permanent consumer shift.

Digital Banking 95

Digital Banking Mobile Online Industry 95

PYMNTS

MAY 7, 2020

back to some semblance of “normal” has challenges — and opportunities for banks, especially community banks and credit unions. The challenge lies with serving the needs of the individual who may be hesitant to go back to the old ways of banking — of walking up to teller windows, of handling cash in envelopes.

ATM 307

ATM Examples Mobile Community 307

Banking 2020

SEPTEMBER 23, 2014

Question: Community branch, personal service, mobile banking—which is the odd one out? For some time now, there have been discussions about the future of community banks in the age of digital banking. Answer: None. Otherwise, the industry is in trouble.

Community 55

Community social media Community Bank Big Data 55

Gonzobanker

MAY 31, 2019

article , former Small Business Administration administrator Karen Mills said community banks with strong small business customer bases that don’t find new ways to serve them digitally are going to face a “reckoning.” While online lenders Kabbage and OnDeck lent $2 billion and $2.5 In a recent American Banker.

Lending 126

Lending Community Bank Community Data 126

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. The low score for retail banks is due to factors like star ratings, which equaled 2.8

Retail 103

Retail Study Online Mobile 103

PYMNTS

AUGUST 12, 2020

Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. corporates, making it easier for businesses to accept online payments. ’s Faster Payments scheme.

North Carolina 193

North Carolina Fintech Technology Community 193

Independent Banker

MAY 26, 2016

Examples of financial institution payment innovations include the development and introduction of Electronic Funds Transfer systems, such as ACH and wire transfers, credit and debit cards, ATMs, online access to services beyond the branch and online bill payment services.

Community Bank 70

Community Bank Community Innovation System 70

PYMNTS

JULY 27, 2016

The edge mid-sized and community banks have historically had on the big guys is that they put a face to banking. Today, though, FinTech has changed the game, and new customer demands could be taking away community banks’ leg-up on their largest peers. Power report on retail banking in the U.S.,

Regional 100

Regional Community Bank Community Study 100

Independent Banker

OCTOBER 29, 2014

Big-brand megabanks, the Visa and MasterCard networks, and big-box merchants had signed up to become partners with Apple’s universal retail smartphone app that uses Near Field Communication and tokenization technologies. So where do ballyhooed mobile banking and payments developments among the biggest players leave community banks?

Mobile 105

Mobile Community Bank Community Technology 105

Gonzobanker

JANUARY 25, 2019

Whether you are a community bank or a fintech provider, that makes sense. So many of Fiserv’s core clients are commercial community banks, and those banks (as well as credit unions getting into business services) need increasingly more help with business payments. Diversification versus Concentration.

Data 117

Data Fintech Community Bank UX 117

Payments Source

MARCH 18, 2019

The companies could bring something new, such as merchant acquiring to community banks, but their merger could also cause anxiety about giant vendors.

Community Bank 76

Community Bank Community Company Software 76