Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. By William Atkinson. Make quicker decisions.

Lending 91

Lending Community Bank Community Illinois 91

ZootBlog

FEBRUARY 12, 2016

How long should it take to add your spouse to your bank account? However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. The experience left me wondering, with today’s technology how could this be possible.

Community Bank 63

Community Bank Community Technology ATM 63

Cisco

JUNE 12, 2017

Many years ago, my family used to drive to our local community bank to cash checks, make deposits, and pay bills. My grandmother would wait in a longer line to see her favorite teller. My grandfather developed a close relationship with the loan officer, who also helped several family friends buy a car or a […].

Online 111

Online Community Bank Community Customer Experience 111

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. See how digitization can improve customer experiences. learn more.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

MARCH 2, 2023

Experts have highlighted numerous lessons from Southwest’s experience, many of which can benefit bank and credit union executives, regardless of their institution size, as they manage competing priorities for spending and growth initiatives on banking solutions. Remember the Paycheck Protection Program (PPP)?

Technology 195

Technology Lending Community Software 195

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

Digital Banking 122

Digital Banking Customer Experience Capital Mobile 122

Independent Banker

APRIL 30, 2022

While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. See how digitization can improve customer experiences. learn more.

Lending 195

Lending Community San Antonio Survey 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our online proposal generator is an easy-to-use tool that allows lenders to create, save, update, print, and share standard formatted PDF presentations with borrowers. Conclusion.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our online proposal generator is an easy-to-use tool that allows lenders to create, save, update, print, and share standard formatted PDF presentations with borrowers. Conclusion.

Tools 195

Tools Lending Online Training 195

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 167

Fintech Customer Experience Conference Technology 167

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). The customer connection. The customer drives everything,” Laverdure says.

Trends 91

Trends How To Payments Community Bank 91

Abrigo

FEBRUARY 3, 2017

Bank management understand that the process small business owners go through to apply for a loan at most financial institutions is often archaic. Instead, customers expect the following process for applying for business loans : • You fill out some basic information online and get an answer quickly from the institution.

Lending 150

Lending Community Bank Meeting Community 150

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

AUGUST 12, 2020

Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. banks, the banking industry was found to be lacking. The low score for retail banks is due to factors like star ratings, which equaled 2.8

Retail 103

Retail Study Online social media 103

American Banker

JULY 31, 2020

Heritage Bank and Dime Community Bank are among those financial services firms taking online and app-store reviews seriously. Here’s why all banks should pay attention.

Community Bank 68

Community Bank Community Online Customer Experience 68

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Online signature does require some thought about authentication of the signer.

Community Bank 70

Community Bank Minneapolis Community Online 70

Abrigo

MAY 5, 2017

Providing information will help the borrower have realistic expectations and address some concerns with transparency and communication.” Eliminating paper by using online loan applications and allowing borrowers to upload required documents to a secure online portal may also improve the borrowing experience for businesses, Martin said.

Survey 150

Survey Online Lending Taxes 150

Abrigo

FEBRUARY 27, 2020

Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index. Survey Methodology: Abrigo asked 15 questions in an online survey of Abrigo customers and non-customers from Nov. Standardizing, automating processes leads to scale. “It

Lending 243

Lending Survey Data System 243

Celent Banking

AUGUST 31, 2015

It’s no secret that banks are increasingly interested in using digital channels to sell to customers. banks using only the digital channel, typically online, but sometimes via my smartphone. The methodology is unapologetically customer-centric. Banks face a host of constraints as they bring those processes online.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

Customer Experience 144

Customer Experience Strategy Community ATM 144

Jeff For Banks

JULY 5, 2022

Banks were permitted to branch wherever they wanted. The money market mutual fund became a formidable competitor to the bank account. And products started migrating online. First Internet Bank in Indiana was founded in 1998. This is why online banks can pay higher interest rates. billion in total assets.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., is not typical.

Innovation 70

Innovation Community Bank social media Community 70

Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. If we serve our employees, they can do a better job serving our customers.” Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., Photo by Audra Melton. By Judith Sears. Assets: $215 million.

Community Bank 87

Community Bank Community Training Memphis 87

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. For the most current information about Community Banking LIVE 2016.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. “Most small business owners prefer to be a strong customer at a smaller bank,” Krista Morgan, chief executive of P2Bi, said.

Community 56

Community Community Bank Michigan Lending 56

Abrigo

MAY 20, 2015

A recent American Banker article, “ Beyond Apple Watch: Banks Explore Apps for Other 'Things' ,” provided some additional insight to the ways in which banks, credit unions and their vendors are preparing for the day when everything is “smart” and connected online.

Apple 150

Apple Comparison Mobile Innovation 150

Gonzobanker

JUNE 18, 2018

CRIF’s ACTion product is its newest platform, currently being pitched to community banks and credit unions. As banks look to upgrade their customer experience platforms, we are seeing three times as many online origination selections as core system selections.

Lending 60

Lending Leadership Community Bank System 60

The Financial Brand

OCTOBER 13, 2021

Community banks and credit unions outpace megabanks and even neobanks in key areas, but that edge won't sustain those that lag in technology. The post Square, PayPal Pose Grave Threat to Community Financial Institutions appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Community 38

Community Community Bank Banking Trends Analysis 38

Celent Banking

MARCH 16, 2015

It´s not about doing everything from every channel—it´s about optimizing the customer experience across the variety of methods used to interact with the retailer (or bank). Community banks differentiating from large institutions : This was a common thread running throughout the presentations.

Conference 100

Conference Retail Community Bank Community 100

FICO

JUNE 15, 2020

The COVID-19 pandemic and associated economic downturn have reinforced the following belief – having fewer community banks during a crisis hurts consumers and small businesses. And it wouldn’t have happened without community banks. banking assets) approved nearly 20% of loan dollars. The Value of Decentralization.

Marketing 52

Marketing Community Bank Community Policies 52

FICO

JUNE 15, 2020

The COVID-19 pandemic and associated economic downturn have reinforced the following belief – having fewer community banks during a crisis hurts consumers and small businesses. And it wouldn’t have happened without community banks. banking assets) approved nearly 20% of loan dollars. The Value of Decentralization.

Marketing 52

Marketing Community Bank Community Policies 52

NCR

MAY 9, 2017

As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. Millennials do not want to go to a bank branch,” said Silicon Valley Bank head of payments services Eduardo Vergara.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

The Financial Brand

DECEMBER 8, 2020

Disconnect between the views of Millennials and community banking leaders over rate sensitivity gives handful of institutions a big opening. The post Big Banks Are Deposit Vacuums: How Other Institutions Can Slow the Flow appeared first on The Financial Brand.

Millennials 37

Millennials Community Bank Community Branding 37