South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Increasing lifetime value was a common discussion with every bank. However, banks differed in how to get there.

Conference 195

Conference Retail Community Bank Technology 195

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

Community Bank 91

Community Bank Community Customer Experience Data 91

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

SEPTEMBER 13, 2016

In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. states and 700 branches, sought to enhance customer experience with an instant issuance solution and also needed EMV capability. in the past year.

Case Study 100

Case Study United States Analysis National 100

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot. Ondot already offers the leading card controls and alerts; cloud integration goes further with extensive access to cutting edge services.

Innovation 128

Innovation Compliance User Experience Cards 128

Independent Banker

SEPTEMBER 30, 2021

In this feature, we’ll look at a number of ways you can continue to build trust—an especially crucial task as the pandemic continues, telecommuting persists and consumer banking practices evolve. But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service.

Community 139

Community Community Bank social media Security 139

PYMNTS

OCTOBER 31, 2019

. “With a strong alignment to the bank’s ambitious growth agenda, we believe our fully integrated IDC 19.1 will support their vision of becoming an innovative and responsive digital bank.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

BankInovation

JULY 21, 2020

Radius Bank reaches a national customer base through its digital channels and powers banking services for fintechs like Brex and NorthOne. It’s a business plan the former community bank, which was founded in 1987, spent years developing and continues to improve today. “As

Community Bank 59

Community Bank Community National Fintech 59

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

American Banker

FEBRUARY 22, 2016

For all the technology banks have to help them deliver personalized service, the overall customer experience remains a challenge.

Customer Experience 28

Customer Experience Technology Community Bank Regional 28

PYMNTS

AUGUST 12, 2020

Banking technology company Agora Services recently announced its plans to white-label its offerings for smaller financial institutions (FIs) with a focus on small business and teen banking solutions. Funding Circle Takes A Closer Look At Open Banking. .” WaFd Bank Bolsters SMB Financing Via nCino.

North Carolina 193

North Carolina Fintech Technology Community 193

South State Correspondent

OCTOBER 28, 2022

During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20. Any community bank that believes it can keep up and thwart millions of attacks per second is fooling itself.

Conference 195

Conference Technology Las Vegas Trends 195

PYMNTS

JUNE 14, 2019

The study didn’t examine in-depth why particular banks outperformed others. It’s not a stretch, though, to imagine that banks that resonate with customers for courtesy and competence on-site are also attuned to the digital customer experience. Customer experience in all channels directly affects satisfaction.

Retail 103

Retail Study Online Mobile 103

Jeff For Banks

JULY 5, 2022

Two percent is a big matzah ball out there to overcome and compete with Ally Bank. So banks, even community banks like [bank name] must take a sharp pencil to prune their branch network to compete with the higher interest rates of online banks, make investments in people and technology, and deliver to their shareholders.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

Abrigo

MAY 5, 2022

Banking on Digital Growth Banking on Digital Growth , hosted by James Robert Lay, CEO of the Digital Growth Institute, interviews marketing, sales, and fintech leaders and discusses ways financial institutions can maximize their digital growth potential. keep me informed.

Community 195

Community Lending Maine Resources 195

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. For the most current information about Community Banking LIVE 2016.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

NCR

MAY 9, 2017

As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. In addition to branding, tips generated to improve the user’s score direct the user to HNB products, providing in-context customer acquisition.

Fintech 75

Fintech Hawaii Community Bank San Francisco 75

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. billion bank in the Mid-Atlantic region.

Fintech 194

Fintech Community Regional Technology 194

Abrigo

MAY 20, 2015

Other tech updates in banking aim to make their customers’ experience more personal and convenient. Given that consideration, many of the national and regional institutions are able to invest the funds and resources to keep up with their customers’ tech.

Apple 150

Apple Comparison Mobile Innovation 150

Gonzobanker

JUNE 18, 2018

According to National Mortgage News , in July 2017 Binh Dang, co-founder and former president of MeridianLink sister company LendingQB, sought a court-ordered dissolution of MeridianLink. CRIF’s ACTion product is its newest platform, currently being pitched to community banks and credit unions.

Lending 60

Lending Leadership Community Bank System 60

South State Correspondent

JULY 25, 2022

While this faster hiking has been good for bank earnings this year, questions are starting to arise about the bank’s forecast and strategy for 2023? When rates were at zero, and disposable income was growing, few cared about their bank. Stakeholders want to know how are you making life better for your customers?

Trends 195

Trends Lending Marketing Capital 195

Gonzobanker

JUNE 22, 2017

Second, there is no guarantee that a national bank pedigree makes for a good community bank lender (everybody has a story about how a hire like this went off the rails, right?). Banks need to start lending development programs that target the hiring of talented people and deep, structured loan training. Too seldom.

Training 88

Training Lending Customer Experience Tools 88

ABA Community Banking

MARCH 24, 2021

On the latest episode of the ABA Banking Journal Podcast, ABA Senior Counsel Shaun Kern discusses the OCC's recent proposal to revise its rules on permissible bank premises for national banks and federal thrifts, as well as ABA's call for the agency to withdraw the proposal.

Operations 69

Operations National Branch Design Customer Experience 69

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. The Smarter Bank Customer Experience Award. Goes to Brent Beardall, president and chief executive officer, WaFd Bank. Core System Deal of the Year: Bank.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 172

Idaho Community Industry Strategy 172

PYMNTS

MAY 17, 2017

One ball park and customer experience at a time. In banking, we use a lot of sports metaphors, but in professional sports, they use almost no banking metaphors,” said Bob Legters, chief product officer of FIS Global Retail Payments, when describing to PYMNTS how FIS is collaborating with MiLB to build “the ballpark of the future.”.

Payments 101

Payments Community Jacksonville Community Bank 101

Gonzobanker

DECEMBER 20, 2019

. ————————————————————————— The ‘En Vogue’ Trend of the Year – Credit unions buying community banks. The bank’s strategy is laser-focused. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 17, 2021

Bank Merger of the Year. Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua. Huntington and TCF merge to create the $170 billion Midwest dynamo and vault them into one of the top 10 banks in the country. The Bank That Gets Fintech.

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Acquisition of the Year – Guaranty Bank and Trust Company in Colorado for its acquisition of Home State Bank. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool!

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Mergerama Region of the Year – The Midwest: Huntington-First Merit, Chemical-Talmer, Old National-Anchor … the list goes on. Acquisition of the Year – Guaranty Bank and Trust Company in Colorado for its acquisition of Home State Bank. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool!

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

JULY 22, 2015

Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients. Fidor Bank introduced community banking five years ago.

San Francisco 12

San Francisco Video Fintech Data 12