PYMNTS

JULY 31, 2019

The company revealed that David Kowach has been named head of Community Banking, while Jim Hays has come onboard as president and head of Wells Fargo Advisors. Andy Rowe is Enterprise Customer Excellence executive, and Elli Dai has been hired as Small Business and Personal Lending Group executive.

Community Bank 147

Community Bank Lending Regional Strategy 147

Gonzobanker

FEBRUARY 23, 2022

A financial institution’s Banking-as-a-Service strategy needs to be more than an extra credit project for the I.T. The Banking-as-a-Service (BaaS) gold rush has clearly begun. Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 167

Fintech Customer Experience Conference Technology 167

Abrigo

OCTOBER 20, 2020

The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk. CRE Lending. Lending & Credit Risk.

Management 195

Management Lending Community Strategy 195

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. Lending & Credit Risk. Lending & Credit Risk.

Community 195

Community Lending Maine Resources 195

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e., The Need for a Unified Data Strategy.

Lending 60

Lending Technology User Experience Data 60

The Financial Brand

DECEMBER 15, 2021

The trend isn't the end of relationship banking, but partnering and a niche market focus will be essential, especially as CRE lending slows. The post The Convergence of Fintech & Banking Is Transforming Business Lending appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Lending 42

Lending Fintech Banking Trends Analysis 42

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

FICO

APRIL 24, 2020

In this new age where face-to-face interaction is severely limited and the view into consumer credit risk can be cloudy, financial institutions need accurate analytic insights across the customer lifecycle in order to predict future behavior more than ever. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

Gonzobanker

JUNE 22, 2017

But, they are going to have to learn how to do this in an evolving world of tools, data and SEO-driven strategies. Why on earth would we pay somebody outside of the bank to obtain this knowledge and value-creating capability? Consider making this a bank-wide, “C” driven initiative. Many great lenders are planning to retire soon.

Training 89

Training Lending Customer Experience Tools 89

Gonzobanker

JANUARY 17, 2020

Wells Fargo analyst Mike Mayo got a great deal of attention this year when he claimed that the coming decade will be “the biggest tech transformation in the history of banking.” For execs who climbed the ladder in finance, lending or branches, buckle in because the techies are about to steal the show. The delay has been too long.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

Gonzobanker

FEBRUARY 11, 2021

There’s a saying that “some things never change,” and when it comes to mid-size banks’ and credit unions’ technology priorities, there’s some truth there. Improving the customer experience” has been financial institutions’ (FIs) top tech priority for the past three years with roughly three-quarters of institutions citing it as a top priority.

Lending 128

Lending Fintech Technology System 128

NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. “Most small business owners prefer to be a strong customer at a smaller bank,” Krista Morgan, chief executive of P2Bi, said.

Community 56

Community Community Bank Michigan Lending 56

Gonzobanker

DECEMBER 22, 2020

And how did community banks and credit unions respond to the COVID craziness? Financial institutions went from having no PPP lending program at all to funding their first loan in 90 days – and this with literally last-minute regulatory guidance. The Tiny Bank that Did It Award UBank of Texas. Legacy banks need not apply.

Idaho 181

Idaho Community Industry Strategy 181

Gonzobanker

AUGUST 21, 2020

What do earnings look like in a recession with margin pressure, a lack of consumer lending, looming mortgage forbearances and increasing loss reserves? Can current digital and other remote capabilities support growth and a competitive customer experience? Entire companies were set up to work remotely in a week’s time.

Software 78

Software Meeting Tools Community Bank 78

Gonzobanker

DECEMBER 17, 2021

We know the customer buying and use of financial services is being fundamentally changed by fintech, but our long-term strategies to invest/partner/buy/compete are very much works in progress. The Bank That Gets Fintech. Goes to Larry Mazza and the crew at MVB Bank in West Virginia. 82% to over 2.3% Inspirational?

Fintech 147

Fintech Strategy Leadership Lending 147

South State Correspondent

AUGUST 10, 2023

In this article, we argue why banks should consider a modern core system in the form of a sidecar as part of their long-term strategy. Understanding A Core System In its purest form, a bank’s core system is a ledger to keep track of accounts and balances. A typical community bank may pay $1.5M

System 195

System Examples Operations Data 195

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. We guide your institution into creating an operating plan, or the "how" to strategy execution.

Groups 85

Groups Capital US Community 85

Gonzobanker

APRIL 14, 2015

Looking around online, the closest competing offers I found were $300 from a couple of regional banks, but none from community banks or credit unions. I also noticed online that OnDeck was alongside Wells Fargo and Bank of America in the Top 5 search rankings for business loans.

Marketing 60

Marketing Community Bank Branding Community 60

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. Being months away from bankruptcy, Kim launched a bold five-step plan driven by a strategy around innovation. Leveraging social media, Gentle Monster started to get traction.

Innovation 195

Innovation social media Branding Marketing 195

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

Community Bank 91

Community Bank Community Customer Experience Data 91

South State Correspondent

JULY 25, 2022

While this faster hiking has been good for bank earnings this year, questions are starting to arise about the bank’s forecast and strategy for 2023? When rates were at zero, and disposable income was growing, few cared about their bank. Stakeholders want to know how are you making life better for your customers?

Trends 195

Trends Lending Marketing Capital 195

Independent Banker

JUNE 30, 2021

As they bantered back and forth, I was struck by how much the conversation reflected the nature of community banking. Relationships drive all that we do, so community bankers are in it for the long haul, sitting with our customers as they write each page of their stories. We have been and will continue to be here for you.

Community Bank 91

Community Bank Community Customer Experience Course 91

William Mills

MAY 11, 2016

Visualizing banking data and using wealth of data to put customer in control for better decisions. Virtual reality – Where your can see your investment plan and strategy visually and interactive. Customers can store all of their online profiles in one secure location to improve user experience. I like that.

Video 40

Video Mobile social media Analytics 40

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. Another example of using predictive AI is small business lending software that incorporates AI-driven lending intelligence.

Examples 195

Examples Fraud Resources Risk Management 195

South State Correspondent

OCTOBER 28, 2022

For banks, this means creating products that accomplish a task and then integrating banking in the background. During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20.

Conference 195

Conference Technology Las Vegas Trends 195

Independent Banker

OCTOBER 28, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Lending, transaction data. By Karen Epper Hoffman. They have lots of options.

Data 88

Data social media Community Bank Community 88

Independent Banker

NOVEMBER 13, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Lending, transaction data. By Karen Epper Hoffman. They have lots of options.

Data 70

Data social media Community Bank Community 70

Gonzobanker

MAY 21, 2019

As a thought experiment, imagine if one evening Amazon CEO Jeff Bezos had one too many cocktails and errantly gave an order to purchase your bank. The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

DECEMBER 20, 2019

. ————————————————————————— The ‘En Vogue’ Trend of the Year – Credit unions buying community banks. Legacy banks need not apply. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

DECEMBER 19, 2022

In January, we were discussing crypto and the need to formulate customer crypto strategies. SoFI gets a commercial bank that brings deposits, compliance, AND business lending. Seacoast Bank is at it again… and this time it is blowing past $10B in a big way. The Smarter Bank Ecosystem Award.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JUNE 26, 2019

Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications. Enterprise Unification & Workflow.

Idaho 140

Idaho Michigan System Lending 140

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 195

Fintech Community Regional Technology 195

Fintech Labs Insights

AUGUST 1, 2016

Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. Bankjoy offers developers a banking API for a modern, real-time, holistic interface for credit unions and community banks.

How To 12

How To Analytics Millennials Data 12

Gonzobanker

FEBRUARY 7, 2018

Robert Sarver of Western Alliance Bancorporation said he started his company after being “unemployed” for two years after selling a previous bank – his wife was just plain tired of him wandering the house in his PJs. Sarver grew Alliance from a small $700 million community bank acquisition to a $20 billion powerhouse in less than 15 years.

Taxes 76

Taxes Video Analytics Arkansas 76

CB Insights

MAY 15, 2019

Key people: Sean Belka, Head of Fidelity Labs; Katie Chase, Head of Strategy, Fidelity Center for Applied Technology. Wells Fargo Labs brings together product strategists, developers, and project managers to build innovative new products grounded on a lean startup strategy. Founded: 1999 and 2005. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78