Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e.,

Lending 60

Lending Technology User Experience Data 60

Abrigo

JUNE 14, 2017

Software solutions can both make your team more efficient and improve the customer experience. Understand their needs: Evaluate the demographics of your customers and determine their needs. Do customers want a faster or more user-friendly approval cycle? Are customers requesting new products?

Fintech 170

Fintech Software Lending Millennials 170

FICO

APRIL 24, 2020

In this new age where face-to-face interaction is severely limited and the view into consumer credit risk can be cloudy, financial institutions need accurate analytic insights across the customer lifecycle in order to predict future behavior more than ever. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

Gonzobanker

JUNE 22, 2017

Why on earth would we pay somebody outside of the bank to obtain this knowledge and value-creating capability? Commercial lending/banking training progression – We see too many banks that over-rely on a “steal the talent” approach to commercial and business lending expertise (that’s essentially outsourcing).

Training 89

Training Lending Customer Experience Tools 89

NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. “Most small business owners prefer to be a strong customer at a smaller bank,” Krista Morgan, chief executive of P2Bi, said.

Community 56

Community Community Bank Michigan Lending 56

Gonzobanker

AUGUST 21, 2020

What do earnings look like in a recession with margin pressure, a lack of consumer lending, looming mortgage forbearances and increasing loss reserves? Can current digital and other remote capabilities support growth and a competitive customer experience? Entire companies were set up to work remotely in a week’s time.

Software 78

Software Meeting Tools Community Bank 78

Celent Banking

MARCH 16, 2015

Consumers are no longer limited by geography when choosing a bank, and they have a growing number of alternative financial options from which to choose. Smaller institutions are finding it hard to overcome some of the barriers of resources and marketing that arise as the competitive landscape broadens.

Conference 100

Conference Retail Community Community Bank 100

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. Resources can be allocated efficiently. Without direction, any road is the right road.

Groups 85

Groups Capital US Community 85

William Mills

JANUARY 25, 2018

Key areas of focus include:1) the impending war for talent; 2) shift to back-office or banker technologies; 3) gap in resources between large and small financial institutions; and 4) how service professionals could be the big winner this year. Community Banks. Lending/Risk Technologies. Talent Wars. Mobile Payments.

Report 40

Report Technology Innovation Atlanta 40

PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. But, Lynch noted, it is still a starting point.

Innovation 141

Innovation Fintech Fraud Security 141

South State Correspondent

AUGUST 10, 2023

Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience. A typical community bank may pay $1.5M

System 195

System Examples Operations Data 195

Abrigo

MAY 8, 2024

GenAI is seeing varied use cases in banking. Read resources provided here to see what they're saying. Harnessing benefits Generative AI use cases are increasing The excitement kicked up by generative AI, or genAI, has some banks exploring its uses. Stay up to date with free resources on managing risk and driving growth.

Examples 195

Examples Fraud Resources Risk Management 195

South State Correspondent

MAY 1, 2024

With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.

Innovation 195

Innovation social media Branding Marketing 195

FICO

SEPTEMBER 30, 2019

The Wall Street Journal has reported that of the 1980 counties defined as “rural,” over 30% do not have a locally own community bank with 35 counties having no banks at all. For those small business owners whose customers are cash orientated, it is a huge problem. Southern Georgia is not alone in this growing trend.

Resources 40

Resources Georgia US Mobile 40

South State Correspondent

OCTOBER 28, 2022

For banks, this means creating products that accomplish a task and then integrating banking in the background. During the two weeks, there were over a hundred significant cyberattacks by nation-states on national and regional banks that you could watch unfold in near real-time (bel0w) at Gartner and Money 20/20.

Conference 195

Conference Technology Las Vegas Trends 195

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Growing loans, earnings are banks' top challenges in 2021. Independent Banker Survey.

Lending 221

Lending Technology Survey Examples 221

William Mills

MAY 11, 2016

If you have a large retail investor base, and no resources to interact with them, then perhaps there some value? ^SR. This is an extension of business services, powered by a local community bank. A mobile wallet powered by a local bank, built on the Malauzai platform. BLEND stands for better lending. I like that.

Video 40

Video Mobile social media Analytics 40

ABA Community Banking

JANUARY 8, 2020

As banking becomes ever more technology-driven, many banks are shifting from a mindset that puts big tech projects off to one side to one that embraces ongoing innovation, development and deployment. Regions Bank exemplifies the latter mindset.

Regional 52

Regional Innovation Technology Customer Experience 52

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

JUNE 26, 2019

Credit Union of Texas used MuleSoft ( purchased by Salesforce last year ) to tackle digital banking improvements. The primary focus was integrating authentication with the credit union’s digital banking system to improve the online lending experience with prefilled applications. Enterprise Unification & Workflow.

Idaho 140

Idaho Michigan System Lending 140

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.” General Sessions.

Chicago 98

Chicago Retail Branch Design Training 98

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

FEBRUARY 7, 2018

Robert Sarver of Western Alliance Bancorporation said he started his company after being “unemployed” for two years after selling a previous bank – his wife was just plain tired of him wandering the house in his PJs. Sarver grew Alliance from a small $700 million community bank acquisition to a $20 billion powerhouse in less than 15 years.

Taxes 76

Taxes Video Analytics Arkansas 76

Gonzobanker

DECEMBER 19, 2016

The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. Check it out on YouTube.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. Check it out on YouTube.

Utah 60

Utah System Community Marketing 60