Independent Banker

FEBRUARY 29, 2020

We may not be benefactors of self-preparing meals and hovercraft transportation, but all the same, technology plays a major role in our daily lives—and in the banking business. Burgeoning customer expectations demand that technology plays a pivotal role in community banks’ strategies. Where I’ll be this month.

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Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. Even when you’re engaging at the earliest stages of a new product, fintechs will have proof of concept and pilot examples.

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Independent Banker

JANUARY 31, 2022

Communicate, communicate, communicate. For example, we have witnessed significant growth in the number of technology providers who want to offer solutions to community banks, and ICBA’s ThinkTECH Accelerator has played a major role in making that happen. But we haven’t done it alone.

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Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. According to internal Cornerstone research, banks pursuing Baas hadan 80% median increase in NIE compared to an industry median of just 18%. assets, citing high NIE.

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Independent Banker

APRIL 30, 2022

While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. Name: Alpine Bank.

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Community Bank Community Illinois Online 91

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

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Fintech Customer Experience Conference Technology 167

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Take restaurants , for example, Brown said: “How do we help them?” So we led with technology.”.

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Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). The customer connection. The customer drives everything,” Laverdure says.

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Trends How To Payments Community Bank 91

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

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Las Vegas Fintech Conference San Francisco 156

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. In today’s environment, digitalization isn’t just a nice-to-have – it’s a necessity.

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Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

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Abrigo

FEBRUARY 27, 2020

At most banks and credit unions, for example, staff re-enter the same data point between 1 and 5 times. The types of inefficiencies and delays are those that can also result in unhappy customers and staff. Abrigo's Business Lending Readiness Survey found many processes stymie those efforts.

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Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. In today’s environment, digitalization isn’t just a nice-to-have – it’s a necessity.

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South State Correspondent

AUGUST 10, 2023

Fraud detection, for example, must either be run in a separate application and then brought back into the core, or all core processes must stop to run a fraud sequence. Still, other times, both the bank and the customer “guess” at their balance during the day. A typical community bank may pay $1.5M

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Abrigo

JUNE 14, 2017

Identify what aspects of your borrower experience has the biggest impact on customers. For example, are your response times slow? Software solutions can both make your team more efficient and improve the customer experience. Is document gathering and data entry a tedious process?

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Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

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PYMNTS

JUNE 14, 2019

The study didn’t examine in-depth why particular banks outperformed others. It’s not a stretch, though, to imagine that banks that resonate with customers for courtesy and competence on-site are also attuned to the digital customer experience. Customer experience in all channels directly affects satisfaction.

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Celent Banking

MARCH 16, 2015

A few thoughts on some of the talking points: Breaking down omnichannel applications for financial services : Omnichannel within banking was a popular talking point between attendees and among presenters, and it´s obvious there´s still more than enough ambiguity around its application in the context of banking.

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Gonzobanker

AUGUST 21, 2020

Can current digital and other remote capabilities support growth and a competitive customer experience? For example, software-enabled group breakouts allow for seamless collaboration. Thankfully, most long-term banking priorities remain intact and were even accelerated in some cases.

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Software Meeting Tools Community Bank 78

NCR

MAY 9, 2017

The expansion of new fintech apps started a trend of eroding revenue and profits from banks and credit unions, generating a sense of competition with app developers. Visa and Mastercard are prime examples of collaboration between FIs and providers. As standalone fintech apps became popular, the new customer base for FIs has diminished.

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Fintech Hawaii Community Bank San Francisco 75

Abrigo

MAY 20, 2015

A spokesperson for FIS, the largest vendor of technology to banks, commented in the article that the company is exploring innovations running the gamut from easier ways for a customer to check their bank balance to turning a car into a literal mobile wallet. For community banks and credit unions, this may be more of a challenge.

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NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. “Most small business owners prefer to be a strong customer at a smaller bank,” Krista Morgan, chief executive of P2Bi, said.

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Community Community Bank Michigan Lending 56

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve.

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Gonzobanker

JUNE 22, 2017

For example, payments transaction processing, payroll, penetration testing, and some audit functions are all jobs somebody else can do as efficiently, and we’ll say adios take the knowledge trade-off. Banks need to start lending development programs that target the hiring of talented people and deep, structured loan training.

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Training Lending Customer Experience Tools 89

FICO

APRIL 21, 2020

In the third installment of my series , here are some insights about the future of banking and what small business lenders should prepare for in a post-Coronavirus economy. More Contactless Customer Experiences. Banking will be different from now on, as audiences demand embedded features and more electronic services.

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PYMNTS

JANUARY 8, 2019

Loyalty and rewards are indeed “table stakes at this point,” but consumers increasingly want something more — and that includes not only larger global financial institutions (FIs), but credit unions as well as community and regional banks. Cigar Experience. Vaduvur used a personal example to illustrate that point.

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Cards Software Regional Data 140

Independent Banker

MARCH 15, 2015

Technology companies are releasing ever-more sophisticated and accessible biometric authentication systems for banks, from real-time voice recognition, to fingerprint and ear scans, to facial scans via selfies, to detecting an individual’s particular behavior patterns. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

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Independent Banker

FEBRUARY 24, 2015

Technology companies are releasing ever-more sophisticated and accessible biometric authentication systems for banks, from real-time voice recognition, to fingerprint and ear scans, to facial scans via selfies, to detecting an individual’s particular behavior patterns. Avivah Litan, a technology analyst at Gartner Inc. in Potomac, Md.,

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San Francisco Community Bank System Technology 70

Independent Banker

JANUARY 26, 2016

As community banks attempt to grow funding for expanding their loan portfolios, most turn to a tried-and-true method: They promote a certificate of deposit “special.” Community banks can significantly improve how they price and sell time deposits to produce more funding volumes with less negative impact to profitability.

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Omaha Community Community Bank Massachusetts 70

Independent Banker

FEBRUARY 3, 2016

By capturing and analyzing each customer relationship and its behavioral patterns, in real-time, integrated CRMs allow all bank staff to see the data and use it to create a truly exceptional customer experience, leading to higher wallet share, increased loan growth, better customer acquisition and healthier deposits.

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Gonzobanker

MARCH 6, 2020

Common examples: Problem: Not fully leveraging the core accounting system’s capabilities regarding daily NSF/OD item processing. Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive.

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PYMNTS

APRIL 1, 2019

Because while a relationship of trust gives credit unions a powerful infrastructure from which to build a more innovative customer experience, it is also a mandate pushing them forward to live up to the faith their customers have put in them. For example, 49.1 But, Lynch noted, it is still a starting point.

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Social Assurance

OCTOBER 1, 2021

Maybe it’s the interactions a customer experiences while visiting the branch? Whatever it is, community heroes are constantly leaving their mark. From supporting small businesses to uplifting employees, here’s how Community Heroes Empower, Ignite, and Enable their communities: Empower.

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Community Community Bank social media Branding 15

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Honkook Kim and his Gentle Monster Brand is a perfect example. With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank.

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Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

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Idaho Community Industry Strategy 181

Gonzobanker

APRIL 14, 2015

Looking around online, the closest competing offers I found were $300 from a couple of regional banks, but none from community banks or credit unions. I also noticed online that OnDeck was alongside Wells Fargo and Bank of America in the Top 5 search rankings for business loans. And we are hearing some successes with it.

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Independent Banker

SEPTEMBER 30, 2021

In this feature, we’ll look at a number of ways you can continue to build trust—an especially crucial task as the pandemic continues, telecommuting persists and consumer banking practices evolve. But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service.

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