NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. Well-documented, user-vetted, and clearly defined future state process and business requirements should be the basis for technology investment decisions.

Lending 60

Lending Technology User Experience Data 60

William Mills

MAY 11, 2016

Customers can store all of their online profiles in one secure location to improve user experience. Looking for banks or credit unions. In 2015, 70% of customers preferred to open bank accounts through mobile channels. Digital customers are more profitable customers. Adds in Social security.

Video 40

Video Mobile social media Analytics 40

PYMNTS

NOVEMBER 13, 2019

The insurance sector sees demand for faster claim payouts, for example, while the small business lending market can similarly add value to borrowers by enabling them to draw funds from their line of credit, and actually access that money same day or in near real time. “That’s very different than other markets like the U.K.,

Payments 129

Payments Cards Marketing Fintech 129

Banking 2020

MARCH 12, 2015

Offering a seamless customer experience through the dizzying variety of channels—and every new app, exciting as it is for the customer, can seem like yet another channel all by itself—requires common platforms, enhanced integration, greater security and of course excellent navigation and other forms of user experience.

ATM 40

ATM Retail Mobile Atlanta 40

CB Insights

MAY 15, 2019

The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions. It is also looking at integrating banking solutions into wearables and how the internet of things (IoT) could improve the customer experience. Founded: 2010.

Innovation 78

Innovation blockchain Technology Groups 78

Gonzobanker

DECEMBER 19, 2016

The Millenials as Funding Award – Goes to Dime Community Bank for attracting press attention when it appealed to hipsters in Brooklyn as a means of funding its powerful commercial real estate niche. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60