Independent Banker

FEBRUARY 28, 2022

Performance marketing, which is a data-based approach to identifying customer engagement, is one such tool and an essential component of innovation. Good performance marketing platforms follow the complete lifecycle of a customer transaction, and reveal bottlenecks and obstacles. Performance marketing.

Community Bank 148

Community Bank Community Innovation Tools 148

Abrigo

JANUARY 17, 2023

Automating SMB and commercial lending elevates your customer's experience From making it easier to apply to speeding up loan closings, automation can helps make business lending customers and staff happier. Customers were used to this bank interface after two rounds of PPP, and then we dropped it like a lead balloon.

Lending 195

Lending System Customer Experience Case Study 195

Abrigo

MARCH 3, 2022

In today’s banking world, community banks are focused sharply on shareholders’ expectations for growth in earnings and return on equity. So, how can community banks support earnings and ROE growth in the face of intense regulatory scrutiny and competitive pressures on profitability? Changing Lending Environment.

Lending 195

Lending Community Marketing Community Bank 195

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. Internal Cornerstone Advisors data shows that early leaders have enhanced not only revenue diversification but also their stock multiples.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Gonzobanker

NOVEMBER 2, 2023

Every year, digitization further rattles the relevancy of the traditional hierarchical banking organization. To overcome the struggle, banks need to build leadership teams that align with how a future “Smarter Bank” will operate. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands.

Innovation 160

Innovation Security Innovation Strategies Data 160

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

Community Bank 49

Community Bank Community Online Customer Experience 49

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

Independent Banker

JUNE 30, 2022

A new approach to loan protocols is just one way for community banks to grow in new and different directions. Amid changing economic conditions and rising rates, it’s a good time for community banks to re-evaluate their loan strategy with an eye on adaptability. David, Community Bank Consulting Services, Inc.

Lending 103

Lending Strategy Community Bank Community 103

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

Abrigo

FEBRUARY 27, 2020

At most banks and credit unions, for example, staff re-enter the same data point between 1 and 5 times. They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. Survey: Repetitive data entry common. learn more.

Lending 243

Lending Survey Data System 243

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 167

Fintech Customer Experience Conference Technology 167

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Credit Risk Management. learn more. Lending & Credit Risk. SBA Lending.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

JANUARY 12, 2021

“Our customers need financial technology tools that align with their personal and business needs.

Vermont 140

Vermont Community Community Bank Customer Experience 140

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Credit Risk Management. learn more. Lending & Credit Risk. SBA Lending.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot.

Innovation 128

Innovation Compliance User Experience Cards 128

Gonzobanker

APRIL 28, 2016

According to Cornerstone Advisors research , roughly six in 10 community bank and credit union CEOs are concerned with the regulatory burden. Some loyal GonzoBankers were participants and I’ll reiterate my thanks for the painstaking work it took to collect the data. What banks are setting the benchmark of success?

Regulation 60

Regulation Management Community Bank System 60

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. BankTalk BankTalk by Remedy Consulting posts twice-a-month episodes for both banks and credit unions.

Community 195

Community Lending Maine Resources 195

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JULY 24, 2019

But this has been the domain of larger financial institutions, especially when community banks and credit unions are included. Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. This is shifting, though.

Payments 167

Payments Survey Community Bank Fraud 167

FICO

APRIL 24, 2020

In this new age where face-to-face interaction is severely limited and the view into consumer credit risk can be cloudy, financial institutions need accurate analytic insights across the customer lifecycle in order to predict future behavior more than ever. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023.

Community Bank 91

Community Bank Community Tampa North Carolina 91

South State Correspondent

AUGUST 10, 2023

Because the debits and credits take place at different times and the balances are not truly known until they are updated with batch processing, there is an array of problems banks and customers need to handle. Reconciliation of balances and account data is the largest. A typical community bank may pay $1.5M

System 195

System Examples Operations Data 195

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. We feed customer profitability systems.

Groups 85

Groups Capital US Community 85

Gonzobanker

JUNE 22, 2017

We suggest you strategically focus your insourcing efforts on these five things: Information management – It’s a real pain to find good data and reporting people. But we cannot outsource information management to third parties. You all have managers that ask different questions the data must answer.

Training 89

Training Lending Customer Experience Tools 89

Independent Banker

FEBRUARY 3, 2016

Collecting Accurate Data Via Integrated CRM. With competition heating up in today’s financial industry, it’s more important than ever to truly understand your customers in order to win the race for profitability. And the key to fulfilling that quest for knowledge is accurate data. by Shanda Purcell.

Leadership 70

Leadership Customer Experience Management Data 70

PYMNTS

JUNE 14, 2019

Most consumers probably don’t have strong opinions about their banks, since the relationship tends to be more transactional than emotional. However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S.

Retail 103

Retail Study Online Mobile 103

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 181

Idaho Community Industry Strategy 181

Jeff For Banks

JULY 5, 2022

My Remarks to Bank Client's Annual Meeting of Shareholders "I want to thank [Chairman] and the Board, [CEO] and the management team for asking me to come out and remark on where I think the banking industry is going over the next five years. By the way, so is your CEO and much of your management team. Not your chairman.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

Gonzobanker

AUGUST 21, 2020

For context, FedEx has some of the best data and forecasting analytics in the world, yet it apparently doesn’t feel confident enough to provide an earnings forecast for a year that’s already half over. It’s important to proactively address tough questions and ensure management has support from the board as key financial metrics nosedive.

Software 78

Software Meeting Tools Community Bank 78

Gonzobanker

MARCH 6, 2020

Problem: Loan boarding QC, often performed manually and subject to human error and significant data integrity issues. Loan and deposit operations processes often utilize myriad systems to manage daily work. Technology: The ‘Must Have’ List Is Growing.

Operations 93

Operations System Groups Technology 93

Independent Banker

JANUARY 26, 2016

As community banks attempt to grow funding for expanding their loan portfolios, most turn to a tried-and-true method: They promote a certificate of deposit “special.” Kimberly Myszkewicz ( kimberly.myszkewicz@rate-watch.com ) is marketing manager at RateWatch, a company in Fort Atkinson, Wis., Display dollars.

Omaha 70

Omaha Community Community Bank Massachusetts 70

Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. If we serve our employees, they can do a better job serving our customers.” Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., Our customers are our employees,” he notes. Founded: 1949.

Community Bank 87

Community Bank Community Training Memphis 87

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Takeaway 2 Generative AI models emulate data put into them to generate apparently new content such as text, images, audio, or video.

Examples 221

Examples Fraud Resources Risk Management 221