Abrigo

DECEMBER 22, 2023

download NOW Takeaway 1 The most popular blog posts on the Abrigo site reflect many of the priorities community banks and credit unions had in 2023. Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings.

Lending 221

Lending Risk Management Community Management 221

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. This is why sharing our customer stories is so important.

Community Bank 239

Community Bank Community Industry Texas 239

Abrigo

MARCH 3, 2022

In today’s banking world, community banks are focused sharply on shareholders’ expectations for growth in earnings and return on equity. So, how can community banks support earnings and ROE growth in the face of intense regulatory scrutiny and competitive pressures on profitability? Changing Lending Environment.

Lending 195

Lending Community Marketing Community Bank 195

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Independent Banker

FEBRUARY 28, 2022

Performance marketing, which is a data-based approach to identifying customer engagement, is one such tool and an essential component of innovation. Good performance marketing platforms follow the complete lifecycle of a customer transaction, and reveal bottlenecks and obstacles. Performance marketing.

Community Bank 148

Community Bank Community Innovation Tools 148

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks were looking to install more automation to lower operating costs.

Conference 195

Conference Retail Community Bank Technology 195

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

Community Bank 49

Community Bank Community Online Customer Experience 49

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Independent Banker

JUNE 30, 2022

A new approach to loan protocols is just one way for community banks to grow in new and different directions. Amid changing economic conditions and rising rates, it’s a good time for community banks to re-evaluate their loan strategy with an eye on adaptability. David, Community Bank Consulting Services, Inc.

Lending 103

Lending Strategy Community Bank Community 103

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. Internal Cornerstone Advisors data shows that early leaders have enhanced not only revenue diversification but also their stock multiples.

Community Bank 133

Community Bank Strategy Risk Management Fintech 133

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Gonzobanker

FEBRUARY 8, 2022

Maybe instead of Acquire or Be Acquired, this conference should be called Evolve or Be Acquired,” observed Eric Sprink, CEO of Coastal Community Bank in Everett, Wash., and a trailblazer in the world of banking as a service (BaaS). Think about the wild ride that Silvergate Bank has taken with its crypto strategy.

Fintech 167

Fintech Customer Experience Conference Technology 167

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. The emergence of open banking has dramatically changed the way people and small businesses manage their money and interact with financial tools and brands. In the U.S.

Innovation 160

Innovation Security Innovation Strategies Data 160

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. In today’s environment, digitalization isn’t just a nice-to-have – it’s a necessity.

Lending 259

Lending Community San Antonio Survey 259

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 158

Leadership Industry Management Resources 158

Abrigo

FEBRUARY 27, 2020

At most banks and credit unions, for example, staff re-enter the same data point between 1 and 5 times. Survey: Repetitive data entry common. Pervasive inefficiency related to data entry is one of the problems. That wastes time and risks data entry errors. Be ready to weather tighter times better than peers.

Lending 243

Lending Survey Data System 243

BankInovation

SEPTEMBER 30, 2020

Credit unions and community banks have some catching up to do when it comes to meeting changing customer payment needs, according to new data from Aite Group published yesterday.

Meeting 69

Meeting Community Bank Community Groups 69

BankInovation

JUNE 4, 2020

Community banks led the charge through the origination process of the Paycheck Protection Program, answering the call of many small businesses shut out from larger financial institutions. As the […].

Community Bank 98

Community Bank Fintech Community Data 98

PYMNTS

JANUARY 12, 2021

“Our customers need financial technology tools that align with their personal and business needs.

Vermont 140

Vermont Community Community Bank Customer Experience 140

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot.

Innovation 128

Innovation Compliance User Experience Cards 128

Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Exciting, right?

Fintech 70

Fintech Community Bank Community Nashville 70

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. In today’s environment, digitalization isn’t just a nice-to-have – it’s a necessity.

Lending 195

Lending Community San Antonio Survey 195

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

Lending 91

Lending Community Bank Community North Dakota 91

BankInovation

SEPTEMBER 30, 2020

Credit unions and community banks have some catching up to do when it comes to meeting changing customer payment needs, according to new data from Aite Group published yesterday.

Meeting 52

Meeting Community Bank Community Groups 52

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

JULY 24, 2019

But this has been the domain of larger financial institutions, especially when community banks and credit unions are included. Last month, payment company PayFi and The Clearing House (TCH) partnered to bring real-time payment technologies to community banks. This is shifting, though. Security as an Added Benefit.

Payments 167

Payments Survey Community Bank Fraud 167

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Abrigo

JUNE 14, 2017

Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. Identify what aspects of your borrower experience has the biggest impact on customers. For example, are your response times slow?

Fintech 170

Fintech Software Lending Millennials 170

South State Correspondent

AUGUST 10, 2023

Because the debits and credits take place at different times and the balances are not truly known until they are updated with batch processing, there is an array of problems banks and customers need to handle. Reconciliation of balances and account data is the largest. A typical community bank may pay $1.5M

System 195

System Examples Operations Data 195

FICO

APRIL 24, 2020

In this new age where face-to-face interaction is severely limited and the view into consumer credit risk can be cloudy, financial institutions need accurate analytic insights across the customer lifecycle in order to predict future behavior more than ever. Account Management: Increase profitability and customer satisfaction.

Analytics 52

Analytics Customer Experience Community Bank Case Study 52

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 156

Las Vegas Fintech Conference San Francisco 156

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

Customer Experience 144

Customer Experience Strategy Community ATM 144

PYMNTS

JANUARY 8, 2019

The talk came amid increasing attention from issuers about using automation and better software to reduce friction from cardholder onboarding , more focus on deploying real-time data to influence transactions, and to understand the contextual nature of consumer life so purchases can be made “in the moment.” Real-Time Data.

Cards 140

Cards Software Regional Data 140

Gonzobanker

JUNE 22, 2017

We suggest you strategically focus your insourcing efforts on these five things: Information management – It’s a real pain to find good data and reporting people. Every bank has a set of data sources and destinations that are absolutely unique based on the systems used. Too seldom.

Training 89

Training Lending Customer Experience Tools 89