PYMNTS

DECEMBER 11, 2019

Gen Z consumers come with their own unique payment and shopping needs — and little patience to wait and see if one platform can fulfill them. In the latest Payments And The Platform Economy Playbook , PYMNTS takes a closer look at how buyer payments and seller payouts are changing as the sharing economy grows.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Around the Payments And The Platform E conomy. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. Cooking Up a Good Program. The latest Tracker profiles P.F. “We

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

MARCH 10, 2020

Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). It’s a bona fide phenomenon.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. For third-party marketplaces, that means supporting transactions in local currencies and through the local payment methods that both buyers and sellers prefer. What’s New in the Platform Economy. About the Playbook.

Online 126

Online Case Study Branding Fraud 126

South State Correspondent

MARCH 23, 2022

If your bank struggles to create a clear value proposition and brand differentiation, then we have a case study for you. Their secret – fanatical customer service. It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity.

Branding 221

Branding social media Strategy Data 221

Celent Banking

JANUARY 20, 2017

And lines elsewhere begin to blur, too – for instance, should a mobile payments initiative be in mobile, or in payments, or in its own category? Customer Experience. We expected to see nominations around digital banking, branch and core transformation, and payments, to name a few, and we weren’t disappointed.

Case Study 100

Case Study Boston Innovation Massachusetts 100

PYMNTS

JULY 26, 2016

Real time is the buzzword in payments. But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). LISNR Case Study. Customer Journey. Science and invention are collective pursuits.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

SEPTEMBER 13, 2016

million EMV-enabled payment cards issued across the platform in the U.S. In one recent case study tied to instant issuance, Entrust Datacard stated that Woodforest National Bank, a community bank operating across 17 U.S. in the past year.

Case Study 100

Case Study United States Analysis National 100

Chris Skinner

JULY 19, 2017

Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

PYMNTS

JANUARY 30, 2020

All of BMO’s improvements have led to vastly different in-branch customer experiences. Digitized services have reduced the number of customers requiring in-person teller interactions, and simple exchanges take a fraction of the time that was required before. “We How The Digital-First Initiative Helped BMO’s Staff.

Operations 152

Operations ATM Cards Case Study 152

FICO

MARCH 7, 2022

When automated communication solutions are ineffective, people become the first line of response, increasing cost, or leaving customers unheard and negatively impacting the customer experience. Case Study in Communications. Communications are not truly multi- or omnichannel.

eBook 52

eBook Strategy Case Study Customer Experience 52

Payments Source

JANUARY 1, 2018

Marketing pain points: Bad data, consistent customer experience, and tracking campaign results. Difficulty creating a consistent, multi-channel customer experience. CASE STUDY] Data-Agnostic? Pain point #2: Difficulty creating a consistent, multi-channel customer experience.

Trends 72

Trends Customer Experience Survey Data 72

FICO

JUNE 21, 2022

New IDC research predicts that within the next two years around 30% of global Tier-1 banks will rely on relevant and responsible personalization as a key differentiator to retaining loyal customers. How ready and willing are Tier-1 banks to transform again and again to simply stay relevant to customers and stay ahead of emerging competition?

Management 52

Management Customer Experience Regional Strategy 52

Insights on Business

JULY 23, 2018

That said, there are two points where they seem to agree: 72 percent expect more emphasis on customer experiences than on products over the next few years. We’ll share several enlightening case studies, three key best practices and actionable recommendations for deploying superior IT Infrastructure that you can apply to your situation.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

APRIL 27, 2016

As a growing number of people traded in their antenna-sporting flip phones for sleek, Internet-accessible mobile devices, however, airlines pioneered the shift toward digital payments and passes. Using the expertise he acquired during his time at Citibank, Ziolkowski searched for solutions that reflected his top payment risk “philosophy.”.

Training 100

Training Fraud Security Tools 100

Gonzobanker

MAY 14, 2018

It turns out that a conference about storytelling, design, customer experiences, applied data and delivery is a nice team fit. While the big payments providers weren’t in the house, industry vet Mickey Goldwasser of startup Payrailz was talking about leveraging data in the payments business.

Branding 121

Branding Industry Apple Marketing 121

Celent Banking

MARCH 16, 2015

P2P lending), and new payment schemes. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. Home Depot was an interesting case study. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

FICO

JUNE 5, 2019

As a next step, the bank will use Blaze Advisor for a new online payment app. This project has helped China Minsheng Bank Credit Card Center to dramatically improve its customer experience and competitiveness in the market,” said Sandy Wang, managing director, FICO China.

Management 40

Management Cards Case Study Marketing 40

Tomorrow's Transactions

NOVEMBER 23, 2014

As well as being super convenient for people like me living the suburban dream, it makes a great case study about how payment and identity services are evolving in the UK. As you’ve already linked a credit card to your account at sign up, there’s no additional payment step. The customer experience here is great.

Cards 53

Cards Case Study Customer Experience Course 53

Lex Sokolin

DECEMBER 10, 2020

The offering is a full on banking, payments, and capital programming environment that connects to Goldman Sachs, Barclays, and Citi. It also pulls on Stipe’s own underwriting and payments products. Here’s what we can glean about customers. The case study of Shopify is case in point?—?the So far so good!

Branding 52

Branding Apple Capital US 52

Lex Sokolin

DECEMBER 10, 2020

The offering is a full on banking, payments, and capital programming environment that connects to Goldman Sachs, Barclays, and Citi. It also pulls on Stipe’s own underwriting and payments products. Here’s what we can glean about customers. The case study of Shopify is case in point?—?the So far so good!

Branding 52

Branding Apple Capital US 52