Perficient
DECEMBER 2, 2020
“Having a Balance With a Bank Doesn’t Make You a Customer.”. Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. Don’t Wreck Your Customer Relationships. It’s not for the faint of heart. Join Us Next Week.
South State Correspondent
OCTOBER 26, 2023
Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming.
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Celent Banking
MARCH 16, 2015
The clients who attended were extraordinarily open about their stories and presented extremely compelling case studies. Learning about the pricing practices of Telcos showed how much opportunity is left for banks in this space. I spoke on Customer Experience Orchestration in a Digital World.
Celent Banking
JANUARY 20, 2017
We’ve addressed this conundrum with five categories chosen to provide a broad cross-section of the banking landscape. Customer Experience. We expected to see nominations around digital banking, branch and core transformation, and payments, to name a few, and we weren’t disappointed. Operations and Risk.
Insights on Business
SEPTEMBER 13, 2018
From pipes to platforms, banks need to be redesigned as a set of business components in support of marketplace and digital banking. Instead, banks need to adopt a flexible, platform model where banks provide an “open banking” approach that aligns with a customer’s journey rather than just at a moment in time.
Celent Banking
DECEMBER 20, 2016
This year, attendance was up 20% over 2015 and included delegate representatives of 116 banks from 53 countries. One Analyst’s Recap: The event was an engaging mix of bank-presented case studies, vendor perspectives and analyst analysis. Not a single bank case study conveyed any sort of notion that they had arrived.
Chris Skinner
JULY 19, 2017
Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.
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