PYMNTS

MAY 27, 2020

Among the numerous ways small businesses have been affected by the global pandemic, the sudden race to launch online operations has been among the most profound — and may ultimately be among the most long-lasting changes to the SMB community. The User Experience Focus. ” A Digitization Strategy. ”

Online 179

Online Payments User Experience How To 179

PYMNTS

NOVEMBER 23, 2020

As the Mobile Order-Ahead Tracker® states, “AI can be leveraged to analyze and tally credit card transactions similar to how banking transactions are examined. AI tools can even be integrated into digital menu boards to display offerings that are informed by customers’ ordering histories, for example.”.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

MARCH 17, 2020

While user experience is key, these tools must also be agile enough to rise to small- to medium-sized businesses’ (SMBs’) digital-native foundations. But when platforms can promote automation without adding complexity to the user experience, these technologies will be able to find traction within SMBs everywhere.

Millennials 168

Millennials User Experience Alabama Tools 168

South State Correspondent

JULY 19, 2023

These tools can give a bank marketing team of five the power of 20. The benefits of the industrial revolution accrued to shareholders, management, and workers that could be trained to become operators. Bank marketers that start training now will become AI operators in the very near future -measured in days, not years.

Marketing 195

Marketing Training Video Tools 195

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. There will always be people who want to go in and use their card face-to-face,” she noted. Why Friction Persists. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

FEBRUARY 21, 2019

Financial technology firm Green Dot , which made its name on its prepaid debit card solutions, is ramping up its focus on Banking-as-a-Service (BaaS) after posting $14.3 The Intuit partnership is expanding, too, noted Streit, thanks to a BaaS collaboration that enables Green Dot to link Intuit users with full-service bank accounts.

Taxes 188

Taxes User Experience Cards Operations 188

PYMNTS

JULY 3, 2020

The mantra ‘easy is the new loyalty’ defines what members want from their credit unions right now: user-friendly, convenient tools that are safe and secure,” Scott Young , head of innovation at PSCU, told PYMNTS. Thirty percent said their CUs released user experience innovations during this timeframe as well, up from 20.8

Innovation 154

Innovation User Experience Tools Technology 154

PYMNTS

JANUARY 17, 2018

The traditional strategy of handing an employee a corporate card, hoping they make responsible purchases and depending on accurate expense reports has evolved into a market that embraces automation, artificial intelligence, mobility and an array of card products, from P-cards to virtual numbers.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

NOVEMBER 26, 2019

Part of that journey includes a focus on vendors’ accounts receivable (AR) challenges, which is crucial to finding success with newly-implemented AP tools. The AP automation technology field, however, continues to press ahead with identifying those cost saving and revenue generating opportunities for business clients.

User Experience 160

User Experience Payments Technology Tools 160

PYMNTS

JULY 2, 2020

PYMNTS’ Credit Union Innovation Playbook found that nearly 50 percent of the 2,000 CU members polled said they want their financial institutions (FIs) to focus on loyalty innovations, such as rewards offerings, in-app coupons and card-based cash back programs. percent from CUs with no loyalty innovation track record. Likewise, 33.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

NOVEMBER 24, 2020

They don't buy products like Slack by making an internal corporate decision that they need a communications tool. This is especially challenging for software companies operating across borders as the number of payment methods grows. “There is almost a virality to products within medium or large organizations,” he said.

Payments 151

Payments Software Strategy User Experience 151

PYMNTS

OCTOBER 9, 2020

He added that gross payment volume “took off like a rocket” as existing customers began more seriously tapping into digital payments tools that had until March seemed peripheral to their businesses. As COVID ’s impact began to spread across the entire U.S. I think B2B is going to become an increasingly hot segment,” he said.

Payments 185

Payments User Experience Industry Fintech 185

PYMNTS

MAY 20, 2020

The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed. And the question remains: How can firms make sure they have the right tools in place to stay one step ahead of the bad actors ? Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

FEBRUARY 11, 2020

Or is there a high level of trust that deserves a VIP experience? We no longer live in a world where crooks swipe cards and see how many charges they can make before the rightful owners pull the plug. That is why legacy fraud prevention tools are becoming less and less efficient and effective.”. That adds up to 2.7

Fraud 146

Fraud Security Data Tools 146

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

APRIL 16, 2019

While brick-and-mortar stores can employ customer retention strategies, kiosk and vending machine operations don’t always have the same tools available. There’s no sales associate to offer a loyalty card at a traditional self- serve solution, after all. Unattended Loyalty .

Retail 162

Retail social media Mobile User Experience 162

PYMNTS

NOVEMBER 13, 2018

It’s advanced enough (even if still in early stages) that one can see how cars and trucks outfitted with the latest software, integrated with the latest payment and commerce tools (including voice-assistant technology), can one day become actual extensions of consumers’ homes, which are also getting smarter. Autonomy Rising.

Course 174

Course Software User Experience Technology 174

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. As payments methods continue to evolve, customers increasingly expect a full-service checkout experience.

Retail 100

Retail Software Payments User Experience 100

PYMNTS

MAY 17, 2017

In a recent interview, Castro told PYMNTS that his team has worked to keep the platform “agnostic,” with the ability to work with a range of payment types, integrations, tools and merchants. Turning Traffic into Transactions. But while making sure more consumers actually see products is an important first step, it’s far from the whole story.

Tools 122

Tools Google Online Payments 122

PYMNTS

JANUARY 15, 2019

To pay for their meals, diners can use their credit cards or their gift cards at a kiosks or pay at the counter. When it comes to Starbucks’ new stores in fiscal year 2018, Starbucks President and Chief Operating Officer Rosalind Brewer said in a call with analysts in November that more than 80 percent of them have drive-throughs.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JUNE 25, 2019

Collaborating with FinTechs means FIs can create innovative tools and consumer-facing features, but it also throws the established banking world into flux. In a recent interview with PYMNTS, he explained why FIs must change their operating procedures to remain competitive with FinTechs. Open Banking and the Customer Service Shift.

Fintech 122

Fintech Customer Experience Data User Experience 122

Insights on Business

JUNE 14, 2018

Here are a few examples of how digital reinvention is being used by banks today: A bank in North America is using digital reinvention to improve its customer rewards program by using blockchain technology to give customers real-time data about their rewards account and a much better user experience. Footnotes: Macknight, Joy.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

MAY 4, 2017

Between Venmo’s services and new competitors like Zelle arriving on the scene, consumers have plenty of tools and solutions at their fingertips to help them send money requests to friends and families to split expenses. Parents can use the service to send money for free to their kids’ bank accounts, debit cards and prepaid cards.

social media 104

social media Payments Millennials Mobile 104

PYMNTS

FEBRUARY 7, 2020

The rates refer to the rates that United States-based merchants pay to accept Visa cards. Retailers that sell products and services online have been slowly, but steadily, removing payment frictions and improving user experience to boost conversion rates. Mastercard CEO Pushes Back Against National Payments Systems.

Google 123

Google Retail United States Online 123

FICO

SEPTEMBER 22, 2021

Building a hot air balloon our of a ball, kerosene, newspaper, and cotton (E1:S20)… though he later eclipsed this by building another hot air balloon out of a tool shed, tent, parachute, homemade superglue, welding equipment, and a gas tank (S3:E6). Put your business users to work on the data. Not anymore. Spinning Straw into Gold.

Strategy 52

Strategy Data Fintech Industry 52

Banking 2020

AUGUST 27, 2015

According to a recent article in ATMMarketplace.com, card skimming accounted for more than $2 billion in losses. Consumers remain largely unaware around the issue of card skimming and even those who are mindful of the risk, don’t believe they are liable for potential losses.

ATM 40

ATM User Experience Fraud UX 40

Lex Sokolin

SEPTEMBER 3, 2020

How does software operate? Where does it operate? You would not be able to design this user experience, nor this attention platform without a technology footprint that began with cloud computing and the Internet. At the core of the answer is the question about the computing paradigm. Who secures it?

blockchain 52

blockchain Software Capital Technology 52

PYMNTS

DECEMBER 21, 2016

JK: Back when I started my career, there wasn’t a propensity to put credit card information online to the extent that it is today. In the last 18 months, we’ve also started to operate with partners on a logistic side. It was quirky, it was in many ways not the best user experience, but it got the job done.

New York 100

New York US Online Marketing 100

PYMNTS

OCTOBER 7, 2019

This kind of integration and seamless exchange of data between platforms is key to developing products that operate seamlessly and without manual intervention. Commercial Cards’ Role in Data Integration. That functionality can only occur when an expense platform is able to integrate card data directly.

Cards 129

Cards Analytics Management Data 129

PYMNTS

JANUARY 18, 2021

market, FinTechs are turning their attention to the business community, whose demands for a better banking experience are growing louder. According to Wheldon, the introduction of AP functionality was a natural extension of Rho's existing payments offerings, which include domestic and foreign transaction capabilities, card payments and more.

Digital Banking 165

Digital Banking Data Fintech User Experience 165

William Mills

MAY 11, 2016

Credit cards offer rewards but over 60% of payments are made on debit cards. Diana Chin (HR & Operations). This looks like a polling tool, to get quick client feedback, mostly about current events. The fact that this is an automated tool means it lacks authenticity. Plus the 1% rewards. Virtual reality?

Video 40

Video Mobile social media Analytics 40

PYMNTS

OCTOBER 28, 2020

The single and simplified solution is a good strategy because of the bottom-up nature of purchasing decisions, where every employee has the ability to buy the tools they need. The most recent Playbook said subscription models and virtual cards were among the new solutions used to help expense management stay up to date.

Management 147

Management Policies User Experience System 147

Lex Sokolin

OCTOBER 28, 2020

a mortgage document reading and underwriting tool. They can run applications, like WhatsApp from Facebook, and they can run operating systems, like Android from Google. If you mix together data hosting for financial services companies with machine vision, you might get Google Cloud launching Lending DocAI?—?a They are features.

blockchain 40

blockchain Google National Apple 40

PYMNTS

FEBRUARY 13, 2020

This week’s look at the convergence of AR and AP finds new solutions from banks and FinTechs alike finding opportunity to strengthen the buyer-supplier relationship through tools that tackle friction on both ends of the B2B transaction.

Payments 161

Payments Chicago Management Meeting 161

PYMNTS

OCTOBER 13, 2017

To put it another way, the theme of the fairy tale applies to the transactional world in which we live — getting it all just right and in balance, a crucial concept when it comes to the consumer experience and security in card-not-present (CNP) transactions. Balance is the only way to boost card revenue.

Security 108

Security CA Payments Analytics 108

William Mills

MAY 9, 2018

Presenter Profile: How they describe themselves: AI Foundry uses AI and user-guided machine learning to transform enterprise operations by integrating information, people and processes. With so many companies showing web-based platforms the quality of the user experience is paramount. Good job AI Foundry!

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

JUNE 13, 2019

For businesses that operate within the payments ecosystem, playing the long game also means, on occasion, retooling — proactively. focused direct-to-consumer (DTC) operations tied to Whitepages.com. He noted, too, that the businesses, including the B2B operations, had traditionally been funded by the DTC side of the firm.

UX 124

UX Fraud Regional Operations 124