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The Past, Present And Future Of Voice Banking

PYMNTS

In the early days, adopters of the new technology mostly used it to check card spend at the end of the week or month. The solution has been secure, but not perfect: In May, an HSBC customer’s non-identical twin managed to breach his brother’s account by mimicking his twin’s voice. Santander U.K. We are excited to be the first U.K.

Security 156
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How Payment Variety Drives Collections Flexibility For SMBs

PYMNTS

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. There will always be people who want to go in and use their card face-to-face,” she noted. Finding Flexibility.

Payments 160
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Google, Mobile Wallets Pave Roadmap To Super Apps

PYMNTS

Google’s Caesar Sengupta , general manager of payments, and Josh Woodward , director of product management, said the revamp aids visibility, streamlines transactions and lets users track a trail of payments. And 88 percent said they’d had a “consistently positive user experience” with NFC contactless technologies.

Google 254
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Personalization And Contextual Banking Will Drive The Consumerization Of B2B Payments

PYMNTS

At a high level, the same consumers whose day jobs are to manage a company’s payments and financial controls have become accustomed to the seamless and highly personalized commerce opportunities that are available in their daily lives. Those executives will expect improved risk management services from their banks.

Payments 237
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Virtual Prepaid Tackles Biz Payments Friction Beyond AP

PYMNTS

But while there are a nearly endless number of cases presenting corporate payments challenges, increasingly, businesses of all kinds are seeking a similar experience — and prepaid card technology can be a valuable tool in meeting those requirements. The Prepaid Virtual Card Opportunity. From Gig Workers to Rebates.

Payments 151
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How Banks Are Using AI for Document Intelligence

South State Correspondent

The advantage of using AI for document management in banking is threefold. By combining document intelligence with workflow automation, banks can take giant strides in automating certain tasks like vendor management. The sheer size of this effort presents a challenge for banks. The Advantage of Using Document Intelligence.

Training 448
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Customer Identity Management - Six Focus Areas in the Era of COVID-19

FICO

89 percent of UK citizens say they would open a financial account digitally - using a mobile app or on a website - of those 83 percent would open a current account, 70 percent a credit card account and 74 percent would take out a mobile phone contract. Customer experience. Appropriate friction. Retaining customer trust.