PYMNTS

NOVEMBER 16, 2020

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. Now comes the work of embedding touchless payments anywhere and everywhere people might want them. told PYMNTS.

Cards 239

Cards Payments Innovation Customer Experience 239

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Bank Innovation

APRIL 17, 2020

Green Dot is helping consumers gain access to their stimulus payments as a part of the Coronavirus Aid, Relief and Economic Security (CARES) Act, a move that will likely prop up the company’s banking-as-a-service business. Through an existing partnership with Walmart, the Pasadena, Calif.-based

Payments 259

Payments Cards Retail Security 259

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

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Security Illinois User Experience Digital Banking 130

PYMNTS

DECEMBER 16, 2020

Amid the great digital shift , retailers and financial institutions (FIs) must walk the fine line between challenging transactions and letting the consumer journey proceed frictionless. That’s driven the retailer to require merchandise, risk-driven signatures that can be dynamically altered, said Thompson. The Scope Of The Problem.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Generally, 56 percent of business innovation is driven by customer demand for more payment options.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

AUGUST 12, 2019

Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting. The downsides are that the subscription model is subject to customer churn and high acquisition costs. What Security Means For Subscriptions.

Retail 118

Retail Video Security Software 118

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). The basic idea behind LISNR is to send data securely via audio. That’s the tech part.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. shoppers made 72.7

Cards 141

Cards Payments Security Fraud 141

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout.

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Fintech Trends South Dakota Apple 474

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

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Retail Data Operations Payments 138

PYMNTS

DECEMBER 17, 2020

Digital fraud is a long-running problem for merchants, retailers, banks and businesses of all types. One report found that there was a 54 percent increase in gift card and loyalty fraud in May compared to the previous month, making promotion fraud prevention a top priority for merchants. Developments From The World Of Digital Fraud.

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Fraud Online Retail Examples 255

PYMNTS

JUNE 5, 2020

Partnering with FinTechs that have lax security creates very real issues: Criminals could abuse open banking-powered payment apps to launder money, for example, or take over accounts and steal victims’ funds. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. Lesson 1: Believe Your Customer.

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. However, that blissful ignorance has a short shelf life.

Security 132

Security Fraud Cards Data 132

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. 1, 2020 — at one point, the deadline was in 2017. LISNR Offering.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. And what they want and expect are what’s going to drive so much of retail and payments in the coming years and decades. Shift Intensity. Shift Intensity.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. For those online transactions that rely on cards on file to complete recurring payments, however, that figure tends to drop to the 60 percent range on average, he said.

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Retail Payments Cards United States 146

PYMNTS

JANUARY 8, 2019

With the holiday shopping season in the rear view, retailers across the globe are tallying up their wins and losses. While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions.

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Fraud Retail Security Branding 166

PYMNTS

JANUARY 13, 2021

percent had falsely claimed a charge on their credit card was fraudulent to score a refund. Retailers are devoting as much as 10 percent of their annual budgets to fraud prevention, as customers who have been scammed while patronizing a given store are far less likely to make a return visit. About The Tracker.

Fraud 189

Fraud Analytics Data Retail 189

Bank Innovation

DECEMBER 13, 2019

In this episode, Suman Bhattacharyya, senior editor, and Angely Mercado, associate editor, discuss the following news developments: Corporate card and financial product startup Brex’s marketing strategy; Inspired Capital’s recent investment in business banking platform Rho; and […].

Strategy 243

Strategy Branding Video Marketing Strategies 243

PYMNTS

MARCH 22, 2019

In such scenarios, the convenience offered by eCommerce sites falls short while on-the-ground retail wins the day. Unattended retail solutions are well-suited to providing items like convenience goods, over-the-counter healthcare products or consumer electronics to passersby in high-traffic areas, Smith said. Drawing In Data .

Retail 116

Retail Branding System Data 116

PYMNTS

OCTOBER 13, 2020

Merchants seeking to serve the rising wave of online shopping have their work cut out for them as they strive to fight fraud and verify consumers while also ensuring that these protective measures do not significantly disrupt the customer experience. Robust digital identification tools could help merchants better strike this balance.

Report 174

Report Fraud Tools Security 174

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

SEPTEMBER 29, 2020

Global chargeback volume, the study showed, will reach 615 million by 2021, largely coming from customers frustrated and disputing transactions, the release said. Johan Gerber , executive vice president of cyber and security products at Mastercard, said the greater digital dependency of the coronavirus era made this new development necessary.

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Online Guidelines Study Fraud 243

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Telcos and retailers weren’t far down the list.

Security 100

Security CA Payments Big Data 100

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

FICO

MAY 9, 2019

Congratulations to UBS Card Center on winning the Security Innovation of the Year award at the Retail Banker International Awards. UBS Card Center processes roughly 25 percent of all credit cards in Switzerland. The post UBS Card Center Wins Security Innovation Award with FICO AI appeared first on FICO.

Innovation 40

Innovation Cards Security Fraud 40

PYMNTS

MAY 9, 2016

MasterCard said on Monday (May 9) that its MasterPass digital payments platform is now being accepted by luxury retailer Saks Fifth Avenue, and also Poshmark, a social commerce marketplace geared toward fashion. The announcement underscores the further expansion of MasterCard into fashion and higher end retail, according to the card giant.

Retail 100

Retail Customer Experience US Online 100

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. The four recent payments revolutions.

Retail 100

Retail Apple Fraud Online 100

PYMNTS

OCTOBER 19, 2016

Out of the ever-growing list of things retailers have as priorities, stopping fraud — not selling more goods and services — has now claimed the online retailer’s top spot. That’s the finding of Forrester’s 2016 “State of Retail Payments 2016” report. Michael Reitblat , CEO of Forter , isn’t at all surprised.

Retail 100

Retail Fraud Customer Experience Data 100

PYMNTS

FEBRUARY 26, 2020

A value card gives VIP guests immediate access to winnings. The card is reloadable and can be used on any service (gaming, hospitality, entertainment and ATMs) at the resort, in brick and mortar retail worldwide, and online. . Going cashless also aids cost-cutting by way of more efficient operations.

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Oregon Pennsylvania Innovation Operations 232

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. They also need to leverage a full set of tools to help them quickly and accurately handle customer requests.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

APRIL 2, 2020

consumers, who made almost 73 billion non-prepaid debit card transactions in 2018 – and the final 2019 number is bound to be bigger. Card networks attract merchants with promises of faster, more accurate debit routing, and merchants pay handsomely to transact across these networks. Debit has never been more popular with U.S.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

MARCH 22, 2018

Put a bit more simply: Retailers face both a data problem and a time problem. In an interview with PYMNTS, Nathan Trueblood, VP of Product Management at DataTorrent , said customer expectations of retailers are changing — adding both challenge and opportunity to that data/time conundrum.

Retail 100

Retail Data Fraud Risk Management 100

Perficient

NOVEMBER 19, 2020

When customers can apply for the Apple Card, for example , and receive approval and begin using it in minutes, patience with financial institutions that take longer will wear thin. How clear is the guidance we provide prospective customers? Retail customer acquisition in a physical, siloed world costs an average of $280.

social media 309

social media Customer Experience Knowledge Base Mobile 309