PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Card fraud is an ever-present threat.

Security 182

Security Fraud ATM Cards 182

PYMNTS

APRIL 28, 2020

The ongoing coronavirus pandemic is disrupting financial services, as consumers pull back on spending, raise cash to deal with emergencies and take to ordering, well, everything online. He cited contactless cards and wearable devices as ways and means for consumers to continue to shift away from cash.

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Using Afterpay, however, made it Future Me’s problem and let me have everything I needed and wanted at that moment and avoid racking up my credit card balance.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

MAY 14, 2020

The pandemic required full-on digitization for many businesses to keep revenue flowing, but simply setting up shop online is no longer enough to keep customers happy. Indeed, according to Laura Miller , president of JPMorgan Merchant Services , customer loyalty is now more important than ever.

Payments 169

Payments Branding Customer Experience Strategy 169

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

AUGUST 15, 2018

3DS is a messaging protocol that allows consumers to authenticate themselves with their card issuer when making card-not-present eCommerce purchases. Its features promote more secure and consistent online transactions across channels and connected devices, while optimizing the cardholder’s experience.

Security 100

Security User Experience Cards Customer Experience 100

PYMNTS

DECEMBER 9, 2020

Not only is this important to manage workflows unique to the B2B space like AR, but it’s also vital to ensure business clients receive the same positive customer experience as consumers on the B2C side of operations do. Other value-added tools that layer atop card transactions can combat friction even further.

Innovation 297

Innovation Fintech Cards Payments 297

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Stripe really did come about because we were really appalled by how hard it was to charge for things online.” — John Collison.

Online 98

Online Company Retail Payments 98

PYMNTS

JULY 28, 2019

Supermarket giant Kroger and online grocery retailer Ocado are joining forces to build the second of 20 planned automated warehouse facilities. The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release.

Florida 129

Florida Customer Experience Mobile Cards 129

PYMNTS

DECEMBER 11, 2020

The Customer Experience. Today, many accountants continue to rely on outdated processes to create lackluster invoices for their customers. Combined, this experience can actually lead to customers delaying payment even further, leading to cash flow constraints for accounting firms.

Customer Experience 223

Customer Experience Payments Industry Trends 223

PYMNTS

SEPTEMBER 21, 2018

They are buying fraud tutorials and data from other criminals online. They are eyeing juicy targets such as gift cards and loyalty programs, both of which are of increasing importance to merchants’ holiday revenues. That’s because merchants face the challenge of “balancing the customer experience with fraud prevention,” Phillips said.

Fraud 145

Fraud Retail Online Course 145

PYMNTS

MARCH 6, 2019

If there’s one word that defines it all (what consumers and merchants want, and are pursuing in a world where omnichannel is a Holy Grail across brick-and-mortar and online activity), it would be “frictionless.”. Nowadays, one’s card is on file with the ride-hailing service.

Retail 148

Retail Payments Online Course 148

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. Getting Ready – And Getting Onto Platforms. said Benson. So that whole flow has changed.”. Looking At Loyalty.

Payments 256

Payments Cards Online Apple 256

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. For those online transactions that rely on cards on file to complete recurring payments, however, that figure tends to drop to the 60 percent range on average, he said.

Retail 146

Retail Payments Cards United States 146

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. Only the niched will survive. price/book multiple.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

JANUARY 12, 2017

Discover Financial Services and PayPal inked a deal in which PayPal will be more available to Discover card members, acquirers and merchants. PayPal customers can pay with their Discover cards on all of the contactless enabled merchants that take Discover as a payment method.

Cards 100

Cards Customer Experience Payments Online 100

PYMNTS

JUNE 17, 2019

In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. Commerce is done across brick-and-mortar and online conduits, with plastic cards and in-app payments.

Retail 138

Retail Payments Metro Software 138

FICO

MARCH 3, 2021

Both genuine customers’ and fraudsters’ behavior continues to change and adapt to a constantly changing environment. Trends to think about include: The continuing move from card present to card not present (CNP) transactions. Shift in the channel mix, resulting in more online/mobile registrations and usage.

Fraud 52

Fraud Customer Experience Cards Trends 52

PYMNTS

JUNE 22, 2017

Fighting fraud is a lot harder online, and a lot harder for merchants and consumers, as card-not-present transactions become the preferred method of malfeasance. But faced with the goal of reducing cyberattacks or letting more customers transact, Ahmad stated that both endeavors should be in place.

Fraud 162

Fraud Tools Cards Online 162

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. Cards can be critical to serving the U.K. and Scandinavia.

Payments 131

Payments Cards Resources Online 131

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. Unfortunately, this current environment presents some of those opportunities.”. For merchants and their FIs, particularly issuers, the battle is everlasting and evolving.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

MARCH 26, 2019

The high usage of voice – which is one of the fastest-growing adopted consumer technologies – “presented a tremendous opportunity” for ordering at restaurants due to “the speed and convenience voice allows to the consumer,” Sandler told PYMNTS in an interview.

Technology 121

Technology Maine Study Google 121

PYMNTS

JUNE 8, 2016

On Tuesday, June 28th at 1:00 PM (EST) join Karen Webster, CEO of MPD and CA Technologies presenters Carol Alexander, Senior Director of Product Marketing for Advanced Authentication and Payment Security Solutions, and Hannah Preston, Solution Strategist, Payment Security Division, as they discuss regulatory disruption. Karen Webster.

CA 100

CA Payments Security Customer Experience 100

Gonzobanker

FEBRUARY 19, 2020

Fintechs can provide better design capabilities, improved customer experience, research states. They see partnering as very much a chance to ‘bolt in’ a better customer experience to their legacy back end in a time frame that can allow them to stay competitive.”. Register here.

Strategy 123

Strategy Fintech Study Customer Experience 123

PYMNTS

OCTOBER 10, 2019

Demand is rising for online services such as those providing cloud-based backups and storage. North America and Europe also have presented strong user bases, while demand has been slower for countries with less-developed internet and communication technology sectors, such as those in Latin America, the Middle East and Africa.

Marketing 116

Marketing Payments Cards cryptocurrency 116

PYMNTS

OCTOBER 5, 2017

In a press release, the two payment companies said the move is designed to enhance customer choice, improve the customer experience and make Mastercard a clear payment option within PayPal across the globe. Additionally, consumers will be able to quickly cash out funds held in their PayPal accounts to a Mastercard debit card.

America 108

America Customer Experience Payments Cards 108

PYMNTS

APRIL 19, 2017

“We lead the industry in secure biometric-powered customer experiences and the opportunities to expand into new verticals are endless.”. We see a frictionless future where people no longer need to carry cash, credit cards or IDs with them,” Seidman-Becker was quoted as saying.

Security 100

Security Customer Experience Cards Fraud 100

Celent Banking

AUGUST 31, 2015

It’s no secret that banks are increasingly interested in using digital channels to sell to customers. banks using only the digital channel, typically online, but sometimes via my smartphone. The methodology is unapologetically customer-centric. Banks face a host of constraints as they bring those processes online.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

PYMNTS

OCTOBER 24, 2018

It’s the trade-off between financial institutions (FIs) easing the consumer’s journey across banking and transactions done online, and the need to prevent fraud during new customer onboarding. Call it the existential crisis of digital identity (ID) verification.

Fraud 138

Fraud Training Data Customer Experience 138

PYMNTS

JUNE 19, 2018

As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App. Debit Cards. Sixty-one percent of surveyed consumers in Q4 of 2017 said the most important reason they prefer their merchant was debit cards.

Survey 115

Survey Cards Study Innovation 115

FICO

AUGUST 21, 2020

In 2008, many banks experienced sharp increases in fraud incidents (and losses) due to: Collusive fraud rings in which groups of criminals conspired to defraud a large number of institutions and card issuers. . Turning Up Fraud Defenses—and Customer Education. Here’s what different about fraud during COVID than 2008.

Fraud 52

Fraud Customer Experience Tools Analysis 52