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Why The Customer Experience Is A Program, Not A Project

PYMNTS

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. It’s not enough that the CX be secure — though that’s critically important, of course.

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FIs Hiring Customer Experience Teams, But What Are They?

Bank Innovation

Demand for a combination of speed, simplicity, security and convenience in banking services has financial institutions thinking more about customer experience, particularly in a digital sense, and hiring people to design that experience.

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Credit Needs to Fix its Customer Experience Along with its Security, Final Says

Bank Innovation

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

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Payments Providers Combat The Conflict Between Security, User Experience

PYMNTS

In financial services, demand for ease of use and security are sky-high, even for business customers. But cloud migrations are often complex, particularly when it comes to remaining compliant with the mounting regulatory initiatives designed to address growing security risks in the financial services arena.

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Touchless Is Pushing Payments Beyond The Card

PYMNTS

In Beyond the Card: Toward the Cardless and Contactless Future , a PYMNTS and i2c Inc. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables. Physical cards are changing form, as some NFC-capable mini-cards are being embedded in rings and other wearables.

Cards 239
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FICO’s Take On Debit Security

PYMNTS

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Card fraud is an ever-present threat.

Security 182
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Revolutionizing the Way We Pay: The Top Payment Industry Trends You Need to Know in 2023

Perficient

Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners. Both Visa and Mastercard rolled out pilot biometric payment cards in 2022.

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