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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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5 Banking Trends We’re Forecasting for 2023

Perficient

2023 has commenced, and rates are climbing, inflation is bubbling, and banking customers are continuing to demand hyper-personalized products and experiences from their institutions. Banks are focused on efficiency initiatives to optimize their operations and lower costs. User experience.

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Open Banking Meets Instant Payments At The Online Checkout

PYMNTS

And those three years have given rise to a slew of new companies capitalizing on that initiative all over the world, as well as established companies making their mark. PayDirect is higher-converting, primarily because it just has a much better UX (user experience) than online card payments or bank transfers,” he explained.

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SMB Alt-Lending Gears Up For Another Industry Shakeup

PYMNTS

After industry consolidation and a leveling-out of venture capital interest, alternative SMB lending remains a strong market, though just like traditional banks, it has also faced new lessons as a result of the current market.

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The Rise Of ‘Intelligent Engagement’ In Corporate Banking

PYMNTS

In a Masterclass conducted by Karen Webster, Norm DeLuca, managing director of banking solutions at Bottomline Technologies , said banks must put corporate clients at the center of their digital transformation roadmaps, helping those enterprises capitalize on the competitive advantage fostered by advanced technologies.

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Whitepages Pro Spins Out, Becomes Ekata

PYMNTS

For businesses that operate within the payments ecosystem, playing the long game also means, on occasion, retooling — proactively. focused direct-to-consumer (DTC) operations tied to Whitepages.com. He noted, too, that the businesses, including the B2B operations, had traditionally been funded by the DTC side of the firm.

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Lessons From The Failed Chatbot Revolution — And 5 Industries Where The Tech Is Making A Comeback

CB Insights

Microsoft’s Satya Nadella referred to chat as the “third run-time” — an indispensable piece of operating a platform, second only to the operating system and the web browser. Crafting a simple UX for a personal finance app is a tall order. Trim can then cancel memberships on a user’s behalf. Source: Trim.