PYMNTS

JUNE 27, 2018

As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics. The findings in this Playbook are based on the survey responses of 214 U.S.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. Started with # (who?)

Branding 103

Branding Community Survey Data 103

PYMNTS

AUGUST 4, 2020

3) that it would work with Google to deliver “smart” digital bank accounts, using Google Pay as an app-driven way to broaden its digital reach and improve users’ experiences with their financial institutions (FIs). To that end, BBVA was one of six banks that said on Monday (Aug. Ready For The Digital Shift. ” Looking Ahead.

Google 298

Google Digital Banking Course Branding 298

PYMNTS

SEPTEMBER 9, 2019

Such legal betting promises to keep consumer experiences centered around pro football in the U.S. One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. You have enormous brands and massive amounts of consumers involved.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Survey , a PYMNTS and Green Dot collaboration, found that 57.5 Google’s expertise is in UX design,” he noted. “By Race to the Top.

Google 272

Google Fintech Payments Apple 272

PYMNTS

MARCH 24, 2017

More than 380 customers in over 30 countries trust Catchpoint to strengthen their brands and grow their businesses,” Daoudi noted. Poor online performance has a direct negative impact on conversions, brand awareness and customer satisfaction,” Daoudi noted. “At The Bon-Ton Stores, Inc.,

Online 102

Online Data User Experience Retail 102

PYMNTS

JANUARY 4, 2017

According to a recent survey by the Pew Research Center, 79 percent of U.S. Patricio said Shopify has also seen an uptick in mobile traffic and is looking at ways to improve the mobile shopping experience. “We He said Shopify recognizes opportunity to improve the checkout experience and improve conversion rates for mobile shoppers.

social media 128

social media User Experience Online Mobile 128

PYMNTS

JUNE 26, 2017

According to a recent restaurant industry survey , millennials are twice as likely to place an advanced order via a mobile device, and 62 percent have placed a digital order with a restaurant in the past six months. Kennedy said he’s seen evidence of this first hand.

Millennials 125

Millennials Mobile User Experience Survey 125

PYMNTS

JUNE 15, 2020

“One of the biggest challenges is that we didn’t offer delivery at all prior to COVID-19, and we were moving as quickly as possible to offer our guests food delivered to their homes through an easy in-app, branded experience,” Lawton explained. “It Attracting first-time customers is an entirely different animal, however.

social media 132

social media Mobile Connecticut Online 132

Perficient

DECEMBER 7, 2020

Modernize Your Health Plan Business Processes with Salesforce Industries: Perficient is recognized as the 6 th largest healthcare IT consulting firm and a key leader in the space in the Modern Healthcare’s 2020 survey. At Perficient, we are Scrum enthusiasts and live by the methodology. We think our clients should, too.

Groups 294

Groups Comparison Industry Tools 294

PYMNTS

JANUARY 3, 2017

Rewards can help lure customers to a brand and keep them there. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 The fact remains that price is a competitive advantage or threat, depending on which side of the pricing war you’re on. credit cards, 1.3

Retail 137

Retail UX Cards Branding 137

PYMNTS

JANUARY 30, 2018

“Software testing in general extends to every realm where code is used, because any issues with code pertaining to any facet of technology could mean one of two things: either a bad user experience or a product that is not secure,” he stated.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

OCTOBER 16, 2017

That’s the key takeaway from a recent survey of 1,271 credit card holders exploring consumers’ motivation for signing up for credit cards with rewards. Over the years, businesses specifically focused on providing consumers with rewards and cost savings for their shopping efforts have emerged across multiple brands.

Millennials 101

Millennials Branding Cards Retail 101

PYMNTS

OCTOBER 24, 2016

With nearly one in four consumers trying Apple Pay this year, according to the PYMNTS Apple Pay Adoption Tracker , there’s been a steady increase in use of and interest in the mobile wallet since late 2014, when only 9 percent of those surveyed used it to make a purchase.

UX 100

UX Mobile Apple Trends 100

PYMNTS

JUNE 17, 2016

As they say, survey says … it does … and for a very particular mobile payments provider: Apple Pay. Maeve McKenna Duska, SVP Marketing at USA Tech, told Karen Webster that the digital display simulates the experience of using a mobile device and an app, which makes the reach for the mobile phone not that far out of reach.

Apple 100

Apple Retail Study Louisiana 100

NCR

APRIL 28, 2017

This is the finding of a recent report, Improving the Customer Experience in Banking , from The Financial Brand and Deluxe. Digital is now a key channel for any bank, yet many FIs remain focused on cutting costs in this area rather than factors such as boosting user experience. Formalize customer experience programs.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

DECEMBER 4, 2018

A bit more than a third of those surveyed plan to also focus on loyalty in that timeframe. When it comes to a loyalty program, it’s all about a good user experience. As depicted over the summer in our Innovation Readiness Playbook , FIs are focusing efforts across digital wallets, P2P payments and, of course, loyalty programs.

Payments 191

Payments Millennials Cards Course 191

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). The potential cost of a poor user experience for mobile banking is high.

Customer Experience 71

Customer Experience Retail San Diego Study 71

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Social marketing to remake bank brands.

Millennials 45

Millennials social media User Experience Branding 45

PYMNTS

DECEMBER 14, 2016

Additionally, nearly half (47 percent) of consumers surveyed are planning to do more than half of their holiday shopping online, providing even more of a reason for Visa to bring consumers new online retailers and deals through Visa Checkout.”. The modern customer expects a top-notch user experience.

Online 100

Online Retail User Experience Data 100

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). The potential cost of a poor user experience for mobile banking is high.

Customer Experience 48

Customer Experience Retail San Diego Study 48

Gonzobanker

FEBRUARY 6, 2017

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

Gonzobanker

FEBRUARY 6, 2017

Proponents of bots will point out that the AI technology powering bots is what will differentiate the experience. A recent survey, reported on by The Financial Brand , revealed that nearly one-third of bankers believe that more than half of all banking transactions and interactions will be handled by bots within the next three to five years.

social media 60

social media Technology Survey Data 60

FICO

MARCH 6, 2020

They need to build long-lasting brands, create customer trust and satisfaction, and protect their good reputation to safeguard their business. Technology has the power to significantly improve compliance efficiency, reduce costs, add brand value, and increase the customer experience. However, this has changed over time.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

JUNE 27, 2016

Each survey covers more than 4k consumers for that quarter. The consumers we survey have the right iPhones and are shopping at merchants that have NFC terminals and accept Apple Pay. The only thing Apple didn’t do was require users to wear Apple-branded gear while checking out. PLEASE GIVE ME A TRY! who’ve tried it once.

Apple 165

Apple Mobile Cards Payments 165

Social Assurance

OCTOBER 13, 2021

Of banks and credit unions surveyed in our 2021 Marketing and Compliance Survey , 12% increased their content marketing budgets this past year, and according to another study from HubSpot, 24% of marketers plan on increasing their content marketing investments. Don’t set it and forget it. It will pay dividends.

social media 15

social media Strategy Marketing Strategies Marketing 15

FICO

JANUARY 7, 2021

For example, in a survey taken among hundreds of financial services executives before the COVID-19 pandemic, conducted by Arizent, a prominent business information firm, only 5% of banks said they are using all of the data at their disposal for enterprise-wide decisions.

Management 52

Management Analytics Strategy Data 52

FICO

JUNE 8, 2023

This will allow for more regular communications with consumers that can empower brand retention and personalization. It also builds financing and servicing “stickiness,” and improves the consumer experience by allowing them to activate the features they want, and not use what they don’t want.

Data 52

Data Industry Examples Retail 52

PYMNTS

JANUARY 2, 2017

He pointed out that the interest of big companies was driven by a desire from their customers for new security methods and that biometric technology offers businesses the chance to have a strong customer authentication process without sacrificing the user experience. “In In short, biometrics are here to stay,” McDowell told PYMNTS.

Retail 123

Retail Millennials blockchain Mobile 123

CB Insights

OCTOBER 31, 2019

Chris Messina, inventor of the Twitter hashtag and product designer for Google and Uber, wrote, “[Y]ou and I will be talking to brands and companies over Facebook Messenger, WhatsApp, Telegram, Slack, and elsewhere before year’s end, and will find it normal.”. In reality, late 2016 turned out to be the peak of chatbot hype.

Industry 78

Industry Examples Tools Retail 78

Fintech Labs Insights

JULY 22, 2015

It will showcase its REST API that allows technology companies to access turnkey global payout options while maintaining control of the user experience, making it easy for your users around the world to be paid. Hyperwallet is the leading outbound payment provider to the independent worker and freelancer economy.

San Francisco 12

San Francisco Video Fintech Data 12