PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. percent — of surveyed Canadian consumers would not mind autonomous vehicle deliveries.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Fifty-three percent of consumers want retailers to respect their anonymity in 2020; at the same time 61 percent want more personalization in marketing, messaging and promotions. That’s where brands can use the entire data stream, those digital footprints that their customers are leaving.

Retail 202

Retail social media Study Security 202

PYMNTS

AUGUST 28, 2019

So-called Generation Z is also driving much of the innovation when it comes to retail. To reach consumers on the hunt for offerings that are “clean and natural,” the retail chain rolled out its Everspring household brand. And six in 10 shoppers said it factored into their decision of where to transact, Retail Dive reported.

Retail 148

Retail Trends Millennials Survey 148

PYMNTS

DECEMBER 12, 2019

The obituary for brick-and-mortar retail has been written many times. The results of a new survey found that most people — around 77 percent — plan on returning some of their gifts this holiday season, according to reports. About 20 percent of those surveyed said they would probably return upwards of 50 percent of their presents.

Retail 131

Retail Milwaukee New York City New York 131

PYMNTS

APRIL 23, 2020

As talk turns to reopening retail it’s becoming painfully clear that the business timeline and the consumer timeline don’t match. And that could be devastating news for the retail sector most in need of a grand reopening: malls. It is a real concern for consumers and a potential hindrance to retail recovery.

Retail 152

Retail Survey Dallas Guidelines 152

PYMNTS

SEPTEMBER 21, 2020

percent of respondents in an early March survey said they were using their mobile devices to shop more often. The following Deep Dive explores these changes, how they are pushing retailers toward offering omnichannel experiences and what this means for the future of commerce. The rise of omnichannel . reached 14.4

Retail 243

Retail Online social media Mobile 243

PYMNTS

JUNE 4, 2020

Online commerce has soared during the pandemic, prompting retailers of all types and sizes to leverage how they use digital channels to bring back customers while a full return to physical retail remains months away. But given the depth of losses that brands like Gucci have seen, that won’t make up the lost revenue.

Retail 132

Retail Branding Online New York 132

PYMNTS

APRIL 16, 2020

Wednesday’s Commerce Department retail sales figures showed in no uncertain terms that consumer spending for non-essential goods has taken a huge hit. percent, to be followed by another 10-point increase in the March 27 survey. However, it won’t be enough to help some retailers or the categories they do business in. “The

Retail 141

Retail Online Survey Branding 141

PYMNTS

MARCH 4, 2020

That’s one of the conclusions drawn from a new report on customer loyalty from Merkle, and it holds some clues for retailers looking to improve the recency and frequency of customer visits and purchases. “To Consumers are wary of excessive data collection and prefer that brands use information specific to the program.

Retail 131

Retail Branding Report Tools 131

PYMNTS

FEBRUARY 27, 2020

In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended retail and actually taking the plunge in buying at the kiosk and vending machine. At a high level, according to PYMNTS data , unattended retail is reaching only one-tenth of its potential. Hurdles For Larger Merchants.

Retail 131

Retail Comparison Technology Branding 131

PYMNTS

FEBRUARY 9, 2017

While most retail marketers have similar goals in 2017 in terms of enhancing consumer engagement and increasing sales, the online realm of marketing outreach remains king. The data shows a significant amount of retail marketers selecting these channels, at 68 percent for email and 54 percent for social media.

social media 100

social media Retail Marketing Survey 100

PYMNTS

FEBRUARY 20, 2020

Future tech is no longer the province of high-end retailers. Innovations in 3D and augmented reality (AR) eCommerce are leveling the playing field and bringing conversion-centered visual technology to any online retailer. But the other two technologies are up and running and will have a tangible effect on eCommerce metrics.

Retail 259

Retail Maine Google Technology 259

PYMNTS

SEPTEMBER 3, 2019

Now that summer is unofficially over comes the really interesting part of the year for retailers — the march toward the holiday shopping season. For starters, consider voice-assisted retail, and Google and Amazon. And the trends that promise to shape that season are emerging. Consumer Confidence.

Trends 144

Trends Retail Google Michigan 144

PYMNTS

DECEMBER 23, 2016

This holiday season, studies say consumers are holding retailers to a higher standard than in past years. But brands, merchants and retailers are lacking when it comes to keeping pace with those expectations. Mobile experience received a C+ grade because only 22 percent of brands and retailers offer a mobile shopping app.

Retail 100

Retail Mobile Branding Customer Experience 100

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. Square Root CEO Chris Taylor commented on the retail landscape and what’s needed to improve brick-and-mortar success down the line.

Study 100

Study Retail Austin Customer Experience 100

PYMNTS

MAY 14, 2020

The latest to report, Wine.com – which bills itself as the nation’s leading online wine retailer – earned $165 million in revenue and saw 25 percent growth for fiscal 2020, ending March 31. In April, Wine.com surveyed over a thousand new customers and asked them about their past, current and expected online shopping behavior.

Online 164

Online Retail Millennials Analytics 164

PYMNTS

NOVEMBER 10, 2020

The Chinese tech giant recently opened three new “smart” factories catering to online brands that need to boost their manufacturing capabilities. The initiative is being run by Xunxi in conjunction with Alibaba’s eCommerce site Taobao, according to Reuters. “A China’s Singles' Day , which is scheduled for Nov.

Branding 197

Branding Analytics Survey Meeting 197

PYMNTS

JANUARY 15, 2019

The team at my Mystore-E believes they can solve that problem, with an AI tool called Tore-E that is specifically designed for retail environments. Our goal is to create a personalized shopping experience that benefits retail stores, while also catering to the customers’ wants, needs and style preferences.”.

Retail 124

Retail Ohio Tools Data 124

PYMNTS

NOVEMBER 15, 2016

Technology is the new norm for restaurant customers worldwide — especially if those customers happen to live in Asia or the Middle East. Of those surveyed, only 32 percent of customers in North America reported ordering food using a mobile device in the three months prior. In another restaurant technology survey of U.S.

Technology 100

Technology US San Francisco Survey 100

PYMNTS

JUNE 8, 2020

With delayed and late B2B payment terms continuing to raise concerns throughout supply chains around the world, some of the biggest brands have taken measures to support the cash flow of their vendors. 20,000 employees of Gucci suppliers may benefit from a new agreement between Gucci and Sanpaolo, Italy’s largest retail bank.

Branding 131

Branding Payments Data Capital 131

PYMNTS

AUGUST 3, 2016

We all know — and keep hearing almost ad nauseam — all about how the rise of online shopping is changing the very face of the retail industry and consumer habits. But what is that “changing face of retail” actually going to look like in a few years? Will consumers still shop at brick-and-mortar stores?

Retail 100

Retail social media Branding Online 100

PYMNTS

JULY 16, 2020

It’s “health concerns first” for retailers during the pandemic. Knowing this, retailers from Apple to Best Buy and beyond have opened up their appointment shopping capacity. While the concept is as easy as a phone call in some cases, several technology solutions have popped up to take any friction out of the process. “It

Retail 153

Retail Survey Mobile Software 153

PYMNTS

FEBRUARY 23, 2016

According to Marketing magazine’s 2016 Consumer Superbrands survey , British Airways managed to hold its top spot among the most favored (or favoured) brands among consumers in the British Isles. 11 on Marketing’s Superbrand survey. Microsoft, for example, slid 16 spots from its previous No.

Branding 100

Branding Survey Analysis Marketing 100

PYMNTS

AUGUST 31, 2017

Retailers trying to bridge the growing gap between the shopping trends of Baby Boomers, Generation Z and every demographic in between may think they have the different generations figured out, but in some cases, operating on assumptions can lead to missed sales. Baby Boomers. These consumers were born between 1946 and 1964, and the U.S.

Retail 147

Retail Millennials Study Trends 147

Perficient

JANUARY 11, 2021

The brands that can operate with speed and agility win in this environment. Pinterest and other retailers had to reimagine the fitting room. In-app feedback and surveys can be excellent ways to monitor user pain points and areas of friction. Legacy , bloated technology stacks can slow down even the best mobile product s.

Mobile 502

Mobile Strategy US Management 502

PYMNTS

MARCH 13, 2020

Another survey found that 81 percent of Gen Z prefers to shop in-stores, for example. Retailers thus cannot shrug off the brick-and-mortar shopping experience as a lost cause. The Playbook also looks at how new technologies like artificial intelligence (AI) and visual search can be used to foster customer loyalty.

Strategy 179

Strategy Millennials Retail Mobile 179

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. Rewards can help lure customers to a brand and keep them there. In a recent survey by Vantiv and Socratic Technologies, across 500 consumers, findings indicated that these buyers held, on average, 2.1 credit cards, 1.3 debit cards and 1.3

Retail 137

Retail UX Cards Branding 137

Perficient

SEPTEMBER 30, 2020

A Survey of Over 150 Enterprise Executives. For that reason, we conducted a survey of 154 executives from enterprise organizations. What follows is six of the major themes we saw in analyzing the survey response data. The world threw a major curveball at us back in March 2020 when COVID-19 erupted on the global stage.

Video 508

Video Survey Strategy Marketing 508

PYMNTS

FEBRUARY 15, 2019

eCommerce brands are opening up pop-up shops in cities to test out brick-and-mortar retail, and Recess is using this platform to highlight its hemp-extract beverages in a temporary space in New York City that is dubbed the Take A Recess IRL Pop-Up. On a seasonally adjusted basis, retail sales dropped by 1.2 percent.

Retail 116

Retail New York City New York Los Angeles 116

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. Consumers flocked to online and mobile commerce , robots rose in food and consumer goods , and brick-and-mortar stayed relevant with retail experimentation — pop – ups , flash sales , store-in-store and showrooms.

Retail 123

Retail Online Customer Experience Trends 123

PYMNTS

JULY 26, 2017

Talking about retail and not mention Amazon these days is a difficult thing to do. The eCommerce company has grown significantly in the past few decades, and we’ve started to see the physical impacts of its innovative force on other retailers. And these are just the numbers Amazon itself chooses to put out into the retail sphere.

Retail 133

Retail social media Industry Innovation 133

PYMNTS

JUNE 17, 2016

It’s a question that USA Technologies, a leader in digitizing payments for unattended retail , wanted answered with respect to the use of mobile payments to buy goodies in vending machines. As they say, survey says … it does … and for a very particular mobile payments provider: Apple Pay. Spend Big, Go Mobile.

Apple 100

Apple Retail Study Louisiana 100

PYMNTS

OCTOBER 13, 2020

Approximately twice as many consumers shopped for retail products from home in the summer of 2020 as they did in the summer of 2019, and three times as many grocery-shopped from home this summer over last summer, too,” the Report states, giving an idea of scope. Lockdown Life, Surprisingly Connected.

Millennials 298

Millennials Study Case Study Retail 298

PYMNTS

NOVEMBER 11, 2016

According to the BDO Retail Compass Survey of CMOs, nearly 60 percent of marketers plan to leverage mobile in their marketing strategies this holiday season. Although less than 10 percent of marketers say they plan to focus on generic mobile coupons, retailers will be offering bargain hunters other ways to get a deal.

Mobile 188

Mobile Marketing Survey Marketing Strategies 188

PYMNTS

AUGUST 13, 2020

Faced with the prospect of classifying its drivers as employees rather than independent contractors, Uber Technologies Inc. NEW DATA: The Six Reasons Why More Consumers Are Buying Directly rrom Brands. In D2C And The New Brand Loyalty Opportunity, PYMNTS surveyed nearly 2,200 U.S. Why FIs Are Taking Payments Multi-Cloud.

San Francisco 131

San Francisco CA Payments California 131

PYMNTS

MAY 18, 2018

And, according to research inside the latest Omni Usage Index , mobile applications and features have become particularly crucial in the health and beauty retail business. But while health and beauty merchants are beginning to move into the technological age, the transition is not without some speed bumps. out of 100).

Retail 130

Retail Mobile Data Industry 130

PYMNTS

SEPTEMBER 6, 2016

Let’s face it, data analysis can be a costly and time-consuming affair and can sometimes take weeks or months of scouring through troves and troves of data from a number of channels, like sales, surveys, customer reviews and social media, to even interpret how consumers might be responding to a certain brand or product. ”

Branding 100

Branding Meeting Management social media 100