PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

AUGUST 24, 2020

The Playbook also features a case study on how the home furniture store Interior Define is putting digital D2C strategies into practice in a challenging economic environment. Interior Define is one such company that exemplifies these trends, as highlighted in our case study. billion in 2020. About The Playbook.

Retail 216

Retail Report Case Study Study 216

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

NOVEMBER 14, 2016

As we continue on our path of strengthening our global lifestyle brand, we look to expand our online and full-price retail footprint across the globe,” Schneider said. “We For some time now, retailers with physical stores have been suffering from online competition. It also plans to sell its ware via other retail partnerships.

Online 100

Online Retail Resources Study 100

PYMNTS

MAY 20, 2020

The investment will also help further research into IoT operating systems, edge computing and natural language processing (NLP). . “By The Tmall Genie smart speakers were introduced by Alibaba three years ago and link to more than 270 million devices from 1,100 brands in China, according to Ku.

Kentucky 253

Kentucky Study Conference Innovation 253

Perficient

APRIL 4, 2022

3) Tell Me – Authentic, Relevant Brand Messages and Experiences. Perficient’s offerings enable insurance companies to innovate and deliver products and services through superior and personalized mobile, online, phone, and in-person experiences. We also help them achieve enterprise-wide operational excellence.?

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

SEPTEMBER 30, 2020

Merchants are optimizing their eCommerce operations, but this is posing challenges for some, including luxury merchants. These retailers are accustomed to engaging with their customers in brick-and-mortar stores and building long-lasting relationships that lead to brand loyalty. Around The Buy Now, Pay Later World. About The Tracker .

Payments 279

Payments Millennials Retail Trends 279

PYMNTS

JULY 31, 2017

Why should merchants be the only ones who get to leverage the speed, convenience and low-friction environment of the online marketplace? The big box retailer has been investing heavily in its online marketplace, and recently invited international vendors onto its platform. Hobbyists study astrology, belly dancing, chess or gardening.

Online 113

Online Study Retail United States 113

PYMNTS

JULY 10, 2020

Quick-service restaurants (QSRs) and others in the food service space are rapidly adjusting their operations during the pandemic, with many implementing new technologies online and in-store to ensure customers can seamlessly and safely place orders. Mobile Order-Ahead Developments Around The World.

Mobile 162

Mobile social media Report Fraud 162

PYMNTS

MARCH 9, 2020

One study shows that for 77 percent of these retailers, developing a solution that can allow them to attain levels of order management efficiency comparable to Amazon is now a top priority. According to the same study , 62 percent of top retailers believe headless commerce can improve conversions and consumer engagement.

Retail 208

Retail User Experience Study UX 208

PYMNTS

JULY 7, 2020

Fast fashion already claimed a victim this week as Lucky Brand filed for bankruptcy, and H&M announced it was shuttering 170 stores across the globe due to the pandemic-driven digital shift. “We We have increased our customer base online, and many of our customers — in-store customers — are now multichannel customers.”.

North Carolina 238

North Carolina New York City Charlotte Retail 238

PYMNTS

NOVEMBER 25, 2020

One trend that is unlikely to fade this winter is the surge in online and mobile ordering as customers seek to dine in the comfort of their homes. percent to online ordering from QSRs. Second, focus on the brand benefits that make sense,” Barnes told PYMNTS. First, identify key market segments and understand their motivations.

Survey 211

Survey Study Online Mobile 211

PYMNTS

AUGUST 18, 2017

Despite years of revenue reports indicating that online stores had become vital lifelines for retailers in every segment from furniture to fashion — accounting for more than 10 percent of retail purchases, and bringing in more than $105 billion in the first quarter of 2017 alone — some businesses have resisted selling their inventory online.

Online 100

Online Retail Alabama United States 100

PYMNTS

MARCH 17, 2016

With O2O quickly proving to be the future — if not already the present — of retail, why are so many luxury brands lagging behind in blending their own online and in-store shopping experiences? Doesn’t seem classy enough, maybe? It is estimated to account for about 40 percent of growth in the space within the next four years.

Study 100

Study Branding Online New York City 100

PYMNTS

SEPTEMBER 15, 2020

Some recent reports have noted that online consumer spending for U.S. Another study claims that the pandemic has pushed eCommerce’s adoption five years ahead of predictions and anticipates the sector will expand 20 percent by the end of this year. . Digital shopping is reaching new heights during the ongoing pandemic.

Online 133

Online Retail Study Examples 133

PYMNTS

MAY 5, 2020

For online shopping the return policies range from Amazon (90 days) to Target (varied and depends on product). According to an Optoro consumer survey, we found that typically 97 percent of shoppers would continue to shop at a retailer/brand if they had a positive returns experience.

Policies 185

Policies Retail Study Washington 185

PYMNTS

OCTOBER 1, 2020

1) that its eCommerce sales almost doubled during the third quarter, and that the company plans to invest in the channel in a big way to strengthen online and direct-to-consumer sales. . PepsiCo is using the sites to promote its Pepsi, Frito-Lay, Gatorade, Quaker Oats and other popular brands. . of more than 2,100 U.S. percent to $18.09

Study 180

Study Branding Meeting Trends 180

PYMNTS

DECEMBER 21, 2020

As the new Tracker states, “eateries are turning to online and mobile ordering as well as delivery to stay afloat, with online order volume from food chains spiking by 225 percent since the pandemic began. A system that can protect customer information can help businesses avoid brand and operational damage.

Mobile 151

Mobile Fraud Policies Study 151

PYMNTS

NOVEMBER 11, 2019

At the same time, online food delivery increased nearly 15 percent between 2018 and 2019. A new study also found that 34 percent of consumers used delivery more than they did a year ago. It’s no wonder more than three-fourths (78 percent) of operators considered off-premises programs strategic priorities. .

Study 108

Study New York City Minnesota Dallas 108

PYMNTS

FEBRUARY 3, 2020

Smaller firms, which have to juggle lumpy cash flow, may use credit as a way to keep operations, well, operating, as they may see payment terms stretched by customers (especially if they operate across lengthy supply chains). Like the Apple effort, the Amazon lending partnership would be co-branded.

Lending 146

Lending Apple Study Online 146

PYMNTS

SEPTEMBER 18, 2019

Online marketplaces need to meet higher and higher standards if they want to keep customers from the competition. As online shopping is now a global endeavor, that can be trickier than it seems. Online Marketplaces and the $1.8 How Luxury Marketplace Vestiaire Collective is Responding to Online Counterfeit Sellers.

Online 126

Online Case Study Branding Fraud 126

PYMNTS

AUGUST 19, 2016

A new study looking at the changing habits of consumers explores the role that social currency has in influencing consumers’ shopping habits and preferences. Put simply, social currency is anything that a consumer shares about themselves – be it online, via social media or in person – because they believe it will make others like them.

Retail 100

Retail social media Study Branding 100

Social Assurance

SEPTEMBER 10, 2021

In the first segment of our Building a Brand series, we defined what a brand is and the importance of differentiating your brand message within the financial industry. Once you’ve established that brand message and clarified your brand direction, it’s time to begin rolling out your new and enhanced financial brand.

Branding 15

Branding social media Case Study Study 15

PYMNTS

SEPTEMBER 14, 2018

A new survey has found that big retailers like Apple and Nike are losing favor in China, as consumers are showing a preference towards local brands. Chinese brands have been better at leveraging social media to reach out to shoppers in China,” said Catherine Lim, a Bloomberg Intelligence analyst. There’s a stronger buzz.”.

Apple 101

Apple social media Branding Survey 101

PYMNTS

MAY 5, 2020

percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 Optoro will integrate Returnly’s eCommerce returns technology into its platform to now offer an end-to-end returns solution for retailers and brands, to boost revenue and cut costs.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JANUARY 24, 2020

The two companies plan on delivering a slew of card and real-time payment options, both for in-store and online purchases. It’s operational in the Middle East, Southeast Asia and India. Pine Labs end-to-end value solutions will also be included, which the company said will replace paper ones. billion in 2021, and $52.5 billion by 2025.

Payments 152

Payments Innovation Study Meeting 152

PYMNTS

DECEMBER 21, 2020

And you can see it in the hustle by retailers and brands large and small to pivot their businesses and business models — and the disclaimers on just about every retail site starting a week or more ago that orders placed online might not make it in time for Christmas. One hundred and ten (110) million U.S. consumers — 47.2

Apple 227

Apple Study Innovation Survey 227

PYMNTS

JUNE 26, 2020

Financial institutions (FIs) worked quickly to ensure they could operate smoothly as the pandemic kept consumers at home and closed brick-and-mortar branches in Europe, the United Kingdom and the United States. Spanish bank CaixaBank is another FI looking to upgrade its online banking platform through the use of cloud-based technologies.

Meeting 227

Meeting Mobile Digital Banking Tools 227

Independent Banker

NOVEMBER 21, 2021

includes (from left): Christina Johantgen (head of marketing and creative), Joe York (head of product), Kelsey Cahill (summer associate), Jackie Charron (chief operating officer and executive vice president), Debbie Morin (chief financial officer), and CEO Charley Cummings. Building a bank brand with impact.

Community 170

Community New Hampshire New York Millennials 170

PYMNTS

JUNE 3, 2020

RH, which operates several online brands such as RH Teen and RH Ski House, and whose retail presence is also known as Restoration Hardware, is one of the most successful curators of luxury furnishings and décor. percent over 2018 to $2.647 billion, adjusted operating margins reached 14.3 Will luxury move online?

Retail 130

Retail Online Marketing Study 130

PYMNTS

FEBRUARY 1, 2018

Online marketplace Farfetch is planning to launch new mobile technology that will allow shoppers to flag items with their phones as they shop in stores. Farfetch allows customers to buy luxury clothes and accessories from more than 700 brands and boutiques worldwide. Retail shops still operate in the 80s.”.

Mobile 100

Mobile Retail Branding Study 100

PYMNTS

MARCH 26, 2019

When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would. The employee or wait staff wouldn’t know the difference between a voice or an online order. The restaurant also gains an operational benefit of not needing a person to take an order, as it comes in digitally.

Technology 121

Technology Maine Study Google 121

PYMNTS

NOVEMBER 13, 2020

A study of a census-balanced sample of 2,165 consumers conducted Oct. Brands want to be as close as possible to the “moment of truth,” which is that interval between considering a purchase and actually pulling the trigger. According to eMarketer , brands will spend $17.37 percent from 2019 — a spending boost driven by COVID-19.

Course 150

Course Online Trends Retail 150

PYMNTS

NOVEMBER 23, 2020

That’s a silly simplification of the very serious matter of what AI is doing for the restaurant sector, among others, as online ordering becomes a way of life and not just a lockdown relic. Businesses rapidly embraced digital solutions in 2020 as shopping (and eating) moved online while everyone hid out indoors.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

JUNE 2, 2020

The list of positive retail brand attributes goes on and on, but one new post-pandemic value has become more important than all the others: cleanliness. Since mid-March, he has had to add staff to accommodate round-the-clock operations and has been running at what he says is 120 percent of his capacity. Customer-centricity.

Retail 141

Retail Las Vegas Branding Pennsylvania 141

PYMNTS

OCTOBER 6, 2020

The delivery sector is setting record revenues as dining rooms are operating at limited capacity, but this trend was in the works long before the pandemic began. A study found that the industry expanded by 20 percent over the past five years, with online food delivery revenue expected to hit $24 billion by 2023.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

NOVEMBER 4, 2020

doubled to more than two million during the six months preceding the study, for example. This figure includes new users of online banking platforms or money management FinTechs, services that are covered under U.K. One need only look to the U.K. for a foretaste. “A And that is not all. Not being prepared also gets you.

US 171

US Boston Regulation Data 171