PYMNTS

JULY 1, 2020

So, many of the investments that we made early on in the company – and really our company strategy – paid off and were validated.”. Validated but challenged, he noted, as the lay of the land began to massively pivot toward digital services. CO-OP is also pushing into technology that combines contactless cards with ATMs or ITMs.

ATM 250

ATM Digital Banking Data Video 250

The Financial Brand

FEBRUARY 19, 2023

This article Should Legacy Banks Build Independent Digital Banking ‘Twins’? appeared first on The Financial Brand. Deciding whether to build a separate digital banking unit hinges on the parent's strategy, customer needs and market dynamics. appeared first on The Financial Brand.

Digital Banking 35

Digital Banking Strategy Branding Marketing 35

The Financial Brand

MARCH 30, 2021

Accenture says 1 in 4 financial institution board members should be technology experts. The post How Strong Is Your Board’s Digital Banking Technology IQ? appeared first on The Financial Brand. How many of your directors qualify?

Digital Banking 35

Digital Banking Technology Branding Leadership 35

The Financial Brand

APRIL 21, 2019

The biggest challenge in the quest to become a digital banking organization is not technology or strategy, it is culture. The post Becoming a ‘Digital Bank’ Requires More Than Technology appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Technology Strategy Branding 33

The Financial Brand

JANUARY 18, 2023

This article Digital Banking Readiness is Top Priority in 2023 appeared first on The Financial Brand. Enhancing customer experiences via development of AI, blockchain, and cloud computing are key parts of digital banking improvement.

Digital Banking 43

Digital Banking Customer Experience blockchain Branding 43

The Financial Brand

AUGUST 9, 2020

The potential of digital banking transformation will fall short if investments do not align with known strategies for success. The post Pandemic Reveals Digital Banking Transformation Paradoxes appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Strategy Branding Innovation Strategies 43

The Financial Brand

FEBRUARY 17, 2019

With competition, consumer expectations and the need for improved cybersecurity increasing banks need to improve digital capabilities. The post Digital Banking Priorities, Strategies and Investments for 2019 appeared first on The Financial Brand.

Strategy 33

Strategy Digital Banking Branding Technology 33

Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We know it’s impossible to make it work without the right strategies and technologies, and many different solutions are required to get it right.

Data 294

Data Customer Experience Case Study Branding 294

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Be fascinated by your customers, not your technology. Respect the data.

Digital Banking 52

Digital Banking Security Fraud America 52

NCR

MARCH 12, 2018

Some of the most significant recent trends in financial services – such as the ongoing growth of the mobile channel and the expansion of the fintech market – have demonstrated that the evolution of the industry is being driven by technology. What is predictive analytics? Image: chombosan via iStock.

Analytics 75

Analytics Digital Banking Analysis Branding 75

The Financial Brand

NOVEMBER 22, 2020

Banks and credit unions must rethink the definition of ‘digital banking’ and prioritize investment in data, technology, people and processes. The post Top Digital Banking Transformation Trends for 2021 appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Trends Branding Data 43

South State Correspondent

FEBRUARY 22, 2023

The banker’s job is to separate those looking for a rate and those looking for another non-rate attribute such as safety, convenience, service, brand alignment, or similar. Convenience and brand, for example, play a huge part. The secret here is to have a clear strategy and understand your target customer base.

Management 195

Management Marketing Branding Strategy 195

PYMNTS

NOVEMBER 8, 2017

On top of that, they want better security and ease of use, including new technologies like biometric authentication and more granular functions like specifying bill denominations. Providing customers with an ATM experience that is both useful and simple is anything but simple on the bank’s end. The Omni Strategy.

ATM 126

ATM Strategy Mobile Millennials 126

PYMNTS

AUGUST 21, 2019

Legacy banks have their work cut out for them if they want to survive another century as key players in the digital banking world. This is driving legacy banks to take a closer look at their own products and strategies, with many rising to the challenge. Around the Digital Banking World.

Trends 194

Trends Digital Banking Innovation Regional 194

The Financial Brand

DECEMBER 13, 2021

Technology is behind many, but not all, of the trends. The post 9 Pivotal Trends that Will Shape Banking Strategies for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Some represent serious operational challenges, others big revenue opportunities.

Trends 41

Trends Strategy Banking Trends Analysis 41

Gonzobanker

SEPTEMBER 4, 2018

Customers love digital self-service—right up until they don’t, and then they want a live person. In our work with banks and credit unions around the country, an unavoidable truth comes up again and again: Even the flashiest digital strategy falls flat without the backing of a strong contact center.

Technology 114

Technology Resources Fraud Strategy 114

PYMNTS

MAY 15, 2019

Persuading customers to choose one bank over another is never an easy task, and it’s only become more challenging in the saturated digital banking space. Around the Digital Banking World. Deep Dive: How Banks can Overcome Challenges and Provide Seamless Digital Experiences. About the Tracker.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

The Financial Brand

APRIL 21, 2019

The biggest challenge in the quest to become a digital banking organization is not technology or strategy, it is culture. The post Digital Banking Transformation Requires Cultural Reboot appeared first on The Financial Brand.

Digital Banking 33

Digital Banking Strategy Branding Technology 33

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

Conference 195

Conference Technology Las Vegas Trends 195

The Financial Brand

NOVEMBER 15, 2020

Tencent-backed WeBank is a great example of how digital technology and data can provide the foundation to serve underserved markets efficiently. The post WeBank: Insights From The World’s Top Digital Bank appeared first on The Financial Brand.

Digital Banking 42

Digital Banking Examples Branding Technology 42

PYMNTS

JUNE 19, 2020

The technology was created to help bank agents, digital channels, branches and customers handle their foreign exchange risk in an effectual as well as fast manner, according to an announcement. The technology can be put into place on the cloud or on location via one platform with one infrastructure.

Risk Management 160

Risk Management Software Tools Management 160

The Financial Brand

FEBRUARY 4, 2020

An exclusive focus on the technological aspects of digital banking transformation overlooks some of the most important aspects needed to succeed. The post Digital Transformation Involves More Than Technology appeared first on The Financial Brand.

Technology 43

Technology Digital Banking Branding Strategy 43

PYMNTS

NOVEMBER 20, 2020

Wearable device sales have shot up at least 30 percent this year as consumers looked to technology to help them monitor their health during the ongoing global pandemic, according to a top Samsung executive. Samsung will continue to invest in these advanced technologies.”. million for all Swiss watch brands combined.

Samsung 150

Samsung Apple Google Analytics 150

The Financial Brand

AUGUST 4, 2021

Successful digital banking transformation requires prioritizing what is needed today against what's required for the future. The post Executing What’s Possible With Digital Banking Transformation appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Banking Trends Analysis Trends 42

The Financial Brand

NOVEMBER 29, 2021

Banking still lags in several key areas of transformation. The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

The Financial Brand

OCTOBER 7, 2021

The post Digital Banking Disruption Has Only Just Begun appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Financial institutions that plan in anticipation of ongoing disruption will be better prepared for future challenges and competitive opportunities.

Digital Banking 43

Digital Banking Banking Trends Analysis Trends 43

The Financial Brand

JUNE 16, 2021

The key to digital banking survival will be the ability to transform to a new digital reality with a foundation of data and analytics. The post 6 Keys to Digital Banking Transformation Success appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Digital Banking 42

Digital Banking Analytics Banking Trends Analysis 42

The Financial Brand

SEPTEMBER 26, 2021

Operational improvement in banking provides the foundation for increased efficiencies, improved customer experiences and new business models. The post Improved Digital Banking Customer Experiences Requires Operational Excellence appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Customer Experience 43

Customer Experience Operations Digital Banking Banking Trends 43

PYMNTS

NOVEMBER 19, 2019

The fact that fraud is on the rise is not new, nor is it surprising that banks are turning to artificial intelligence (AI) and machine learning to fight back. In the latest Digital Banking Tracker , PYMNTS looks at how banks are currently approaching their use of AI and machine learning in fraud protection and technology innovation.

Fraud 109

Fraud Digital Banking Innovation Data 109

The Financial Brand

NOVEMBER 8, 2020

In uncertain times, the commitment to being a digital banking champion is more important than ever, providing financial growth and resilience. The post The Qualities of a Digital Banking Champion appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Customer Experience UX 43

The Financial Brand

SEPTEMBER 14, 2020

An important component of digital banking transformation is the ability to provide credit across digital platforms seamlessly and on demand. The post Data and Advanced Technology Are Transforming Digital Lending appeared first on The Financial Brand.

Lending 43

Lending Technology Data Digital Banking 43

PYMNTS

JULY 8, 2020

“The reality is that many banking processes aren’t yet able to fully take advantage of the cloud, and are relying on systems that can’t automatically adjust capacity.” . Addressing these weak links moving forward will help to ensure that banks can adapt to changing volumes and improve the resilience of their services.”.

United States 176

United States System Strategy Digital Banking 176

The Financial Brand

FEBRUARY 12, 2021

Achieving digital banking maturity is a process that requires a focus on the components of digital transformation and a culture that embraces change. The post Digital Banking Transformation is a Journey, Not a Destination appeared first on The Financial Brand.

Digital Banking 43

Digital Banking Branding Big Data Customer Experience 43

The Financial Brand

NOVEMBER 14, 2021

Banks and credit unions will also need to modernize back-office processes to complete the journey to becoming digital-first institutions. The post Digital Banking Transformation to Focus on Channels & Analytics in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Analytics 43

Analytics Digital Banking Banking Trends Analysis 43

The Financial Brand

JULY 29, 2021

The post 4 Reasons Why Digital Banking Teams Struggle to Innovate appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Having innovation as a priority is the first step, but it rarely goes further without first overcoming common roadblocks.

Digital Banking 43

Digital Banking Innovation Banking Trends Analysis 43

The Financial Brand

DECEMBER 20, 2020

The post Autonomous Finance Required for Digital Banking Success appeared first on The Financial Brand. With consumer expectations outstripping institutions' ability to deliver strong CX, automation of engagement may be the only solution.

Digital Banking 43

Digital Banking Branding Customer Experience Marketing Strategies 43

Gonzobanker

FEBRUARY 23, 2022

A financial institution’s Banking-as-a-Service strategy needs to be more than an extra credit project for the I.T. The Banking-as-a-Service (BaaS) gold rush has clearly begun. Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117