Perficient

DECEMBER 2, 2020

Our financial services team recently spoke with the great Jim Marous, the co-publisher of The Financial Brand and the publisher of the Digital Banking Report. We were prepping for our webinar, “ Digital Strategy Lessons Financial Institutions Can Learn From Top Brands in Other Industries ,” which we’re co-hosting with him on December 8th.

Data 294

Data Customer Experience Case Study Branding 294

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. trillion) in 2017.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers?

Data 497

Data Customer Experience Analytics Industry 497

Perficient

APRIL 20, 2023

And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts. That’s a whole lot of consumers, all of whom come with unique expectations, needs, and data.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

FICO

MAY 19, 2016

In my last post, I discussed the eight disciplines critical for companies looking to improve their maturity in managing customer experience. The eight disciplines are contained within the large gray box with a key input coming from a company’s business and brand strategies. Please register here and join me.

Customer Experience 63

Customer Experience Resources Course Strategy 63

Perficient

JANUARY 19, 2021

I recently participated in IBM’s live webinar series, LinkedIn LIVE, where we discuss the uptick in certain trends that have helped retailers adapt return processes to provide an excellent commerce experience. How Brands are Adapting. Partner with Other Brands for Returns. Simplifying Return Logistics.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. The webinar featured Karen Webster from PYMNTS and Amy Parsons, senior vice president of global acceptance at Discover Financial Services and its payments brand, Discover Global Network.

Retail 137

Retail Millennials New York City social media 137

Perficient

SEPTEMBER 29, 2020

In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discuss: How marketers have already adapted and where they see the most opportunity moving forward. Ways to identify and meet changing customer expectations, wants, and needs. Missed the webinar?

Marketing 294

Marketing Branding Data Industry 294

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

CB Insights

SEPTEMBER 21, 2017

” At the bottom of the first page of these same search results is an article highlighting Amazon’s first branded foray into insurance on its own platform: the launch of Amazon Protect in the UK. Amazon Strategy Webinar. ” or “What Amazon can teach auto insurance carriers.”

Branding 34

Branding UX Google Strategy 34

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

PYMNTS

JULY 26, 2016

But how can real-time data, real-time tracking and real-time interaction with the customer actually lead to better business results? In a webinar earlier this month that asked the question “How Can Real-Time Decisions Improve the Customer Experience?”

Analytics 100

Analytics Customer Experience Fraud Case Study 100

Social Assurance

MARCH 8, 2021

Although financial brands continue to struggle in determining whether Snapchat is a viable channel to grow their business, understanding emerging generational preferences can’t be ignored. Determining how your brand can capture their attention and engage them is a crucial strategy for future growth and brand loyalty.

Branding 15

Branding Strategy Community Study 15

Cisco

MAY 25, 2021

Shift from manual to automated -> Chatbots can help businesses save on customer service cost by speeding up response times and answering up to 80% of routine questions. This type of approach will create a customer experience that is ‘effortless and enjoyable’ and provides a level of emotional connection and trust consumers desire.

Strategy 71

Strategy Mobile Study System 71

PYMNTS

JUNE 14, 2018

Jeff Zimmerman, COO at Clearent , says that embedding payments into software is, admittedly, a difficult task for ISVs, given the myriad types of devices their customers are using to run the software, as well as the different types of payment devices and methods that their customers want to use in conjunction with the system.

Payments 118

Payments Software Mobile Cards 118

FICO

SEPTEMBER 28, 2018

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough decisions about the most important aspect of the business – customers making payments. We’re hosting a webinar on October 2 to discuss how to do this the right way — here is the challenge we see.

Customer Experience 53

Customer Experience Branding Fraud Cards 53

Social Assurance

DECEMBER 31, 2020

What are the most important lessons to take away from this past year and how should financial brands begin to prepare? To help answer these questions, Social Assurance recently sat down with Charles LeFevre, Chief Operations and Client Experience Officer for Fidelity Bank. Keep on reading for some quick insights into their discussion.

Compliance 15

Compliance Customer Experience Meeting Branding 15

William Mills

NOVEMBER 1, 2016

Personally, I found two other findings more exciting because of how they validated what I have observed among my peers and clients: CMOs having added responsibilities that may include tasks falling within customer experience or sales, for example; and. Rowe also observes marketing’s growing influence on the customer relationship. “We

Technology 40

Technology US Customer Experience Marketing 40

Social Assurance

FEBRUARY 12, 2021

Social media is a valuable medium for financial brands to grow their audience, increase their customer, and generate sales. Here, we break down the initial steps and analysis your financial brand should undertake when beginning this process. More information is available about financial brands online than ever before.

social media 15

social media How To Branding Online 15

CB Insights

DECEMBER 19, 2017

Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then. In this webinar, we’ll dive into the AI startups and use cases making the biggest impact in retail, looking at investments, patents, and the store of the future. Alfred Angelo.

Retail 78

Retail Branding Company Capital 78

FICO

JUNE 16, 2022

As a result: Creditors lost good future customers at scale. Poor customer experience and debt-related stress were needlessly aggravated. Brand reputations were damaged. Watch the webinar with Bruce Curry and Matt Higginson of McKinsey on digital-first collections. Unfortunately, far too many creditors didn’t.

Meeting 52

Meeting Analytics Strategy Data 52

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. Contactless withdrawal from ATMs is not a brand new technology, but it is one that is starting to gain serious traction across the industry.

ATM 40

ATM Cards Examples Technology 40

Abrigo

FEBRUARY 6, 2024

You might also like this on-demand webinar explaining how fraudsters use checks to their advantage. 4 Reasons better check fraud prevention is a good investment Check fraud is on the rise. Learn how you can save time and money in the long run by updating check fraud prevention capabilities today.

Fraud 221

Fraud Training Trends Regional 221

FICO

SEPTEMBER 2, 2020

In my recent webinar (in Turkish), I discussed the various phases of COVID-19 in terms of its impact to economy: resolution, resilience and reform. They are transferring more information to decision support platforms to both make more risk-focused decisions and improve the customer experience. into “connected decisions”.

Management 69

Management Customer Experience Risk Management Data 69

NCR

MAY 31, 2017

Learn more about the challenges and opportunities of omni-channel marketing by joining this webinar hosted by NCR: Americas , EMEA , APAC. A customer should have the option to enquire about a product or register an interest on one channel and follow it up on another, which is equally beneficial for the individual and the provider.

Management 83

Management Marketing ATM Customer Experience 83

FICO

JANUARY 18, 2023

Mini Workflows Define the Customer Experience. Using champion/challenger testing , the appropriate treatment for each segment can be determined, balancing customer experience, segment performance and operational effort. Watch the webinar with Bruce Curry and Matt Higginson of McKinsey on digital-first collections.

Strategy 52

Strategy Analytics Data Resources 52

FICO

JANUARY 19, 2018

Having grown up in the digital age, this group is technologically advanced, focused on securing their financial futures, and expecting personalized experiences and convenience from all industries, including financial institutions. 3 Deliver Data-Driven, Highly Personalized Customer Experiences .

Analytics 45

Analytics Millennials Retail Data 45

PYMNTS

DECEMBER 21, 2016

Merchants today are clearly looking at omnichannel as a way to not only boost sales but improve the customer experience but, with that, comes a certain level of complexity,” Gass explained. The Mobile Quest. Gass said that mobile is a perfect example of the synergy that can work in an omnichannel environment.

Mobile 100

Mobile Retail social media Payments 100