PYMNTS

OCTOBER 2, 2020

plans to bring seasonal workers on board to help in its brands' fulfillment hubs, customer contact centers and brick-and-mortar stores. will hire workers online to make the process more simple and secure. million new customers via digital channels in the second quarter. The retailer said it received 3.5

Customer Experience 252

Customer Experience Branding Retail Online 252

Perficient

SEPTEMBER 15, 2020

You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand. Then widen your inquiry to learn from your customers as they interact with brands well outside your industry. How do they address problems like the ones you’re attempting to solve?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

AUGUST 1, 2019

Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors. KiwiCo , a monthly science, technology, engineering, and math (STEM) subscription box for children, is improving its security practices by partnering with third-party providers. Keeping Fraudsters Out Of The Box.

Security 108

Security Cards Fraud Survey 108

PYMNTS

OCTOBER 22, 2020

It alleges that “the defendants conspired and operated in concert with each other to sell counterfeit J.L. For over 35 years and two generations, our family has worked to establish a brand that parents can trust and to provide families with products that give them peace of mind while traveling,” said Childress in the release. “We

Seattle 145

Seattle Branding Washington California 145

PYMNTS

MAY 22, 2019

“Interac e-Transfer is the go-to way to move your money securely in Canada, as represented by the millions of people who use it each day for their personal and business affairs,” said Peter Maoloni, vice president, product and platform delivery, Interac in the press release. “Consumers and businesses today operate globally.

Payments 192

Payments National Branding Customer Experience 192

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. Commerce disruptor Amazon has found value in operating physical stores, financial institutions should be able as well. Branches must be adaptive to serve evolving customer expectations.

America 109

America Customer Experience Operations Survey 109

PYMNTS

JANUARY 8, 2019

Luxury department stores like Saks Fifth Avenue , for instance, are still recovering from data breaches that exposed a significant amount of customer data, while others, such as Neiman Marcus , are constantly working to upgrade their fraud protections to counter the efforts of bad actors. Any measure of security introduces friction.

Fraud 166

Fraud Retail Security Branding 166

Bank Innovation

MARCH 7, 2019

Before Citizens Financial Group launched its digital-only banking unit, Citizens Access, last July, a team of bankers spent months intensely analyzing how customers might interact with a digital bank with no physical presence versus a traditional bank with a large network of branches.

Branding 170

Branding How To Marketing Digital Banking 170

PYMNTS

FEBRUARY 6, 2020

In order to offer payment functions to its customers, Lightspeed incorporated Stripe Connect — Stripe’s product for platform payments — and Stripe Terminal, Stripe’s programmable POS. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. PayPal’s Rainey: CFOs Must Focus On Customers (Not Just Cash Flow) Amid Great Digital Shift.

Company 137

Company Payments Atlanta Massachusetts 137

Cisco

OCTOBER 26, 2020

Today’s Security Environment. At the same time, customer confidence and trust on financial services firms will be put to the test as sophisticated cyber-attacks continue to target the firm’s digital products and services infrastructures as well as remote workers. Look for a Long-Term Solution.

Industry 122

Industry Security Policies Cyber Security 122

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Yet, the “fundamental problem number one,” according to Stuppy, is that QSRs, for the most part, don’t know what they don’t know about online security.

How To 144

How To Fraud Online Mobile 144

PYMNTS

APRIL 1, 2020

Merchants pay payment processing fees and banks pay for permission to issue cards stamped with providers’ brands, but the network over which payments are ultimately sent lies with individual merchants. Debit cards secured with PINs came into wide use in the 1990s, and regional card networks often processed such payments at the time.

Cards 141

Cards Payments Security Fraud 141

PYMNTS

JULY 19, 2019

The parent of the Toys R Us brand, Tru Kids , plans to bring stores under the legendary name to the United States for the 2019 holiday season. Tru Kids has entered into a joint venture with the software-powered experiential retailer b8ta to offer a new store experience with curated toys in “highly immersive, smaller-format spaces.”.

Retail 150

Retail US New York United States 150

PYMNTS

JUNE 25, 2019

In a recent interview with PYMNTS, he explained why FIs must change their operating procedures to remain competitive with FinTechs. Open Banking and the Customer Service Shift. Banks feel threatened that they’re going to lose the customer experience layer, which may gradually move to the third parties,” Zachariadis noted.

Fintech 122

Fintech Customer Experience Data User Experience 122

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 21, 2020

Rich Stuppy, chief customer experience officer at Kount, told PYMNTS that his company’s platform is armed to repel this new wave of digital dining devils. Kount Control applies protection, policy customization and reporting to give restaurants [a] complete [safeguard against] account takeover,” he said.

Mobile 151

Mobile Fraud Policies Study 151

Insights on Business

MAY 12, 2017

From pressures around data security, a constantly evolving regulatory environment, and disruptive new players (fintechs)—all amplified by cost pressures and diminishing margins—it’s clear that business models need to quickly adapt. We’ve been long saying that financial services firms today are undergoing a radical transformation.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Insights on Business

FEBRUARY 13, 2019

Next is a digital bank, completely disassociated from the Bradesco brand. They use the Bradesco infrastructure, but they operate in parallel. Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Protection (Security). For Bradesco, a large Brazilian bank, NEXT is the answer.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Insights on Business

FEBRUARY 27, 2019

The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Yet, the “fundamental problem number one,” according to Stuppy, is that QSRs, for the most part, don’t know what they don’t know about online security.

How To 108

How To Fraud Mobile Online 108

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand).

Trends 64

Trends Cyber Security Big Data Analytics 64

Independent Banker

SEPTEMBER 30, 2021

Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions. But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service. Illustration by Ahoy There. Elizabeth Judd.

Community 139

Community Community Bank social media Security 139

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). The basic idea behind LISNR is to send data securely via audio. Customer Journey. Other Efforts.

Innovation 192

Innovation Retail Metro Case Study 192

Insights on Business

MAY 25, 2018

Core to the discussion was how we build platforms: how we make fundamental shifts in our technology, processes, people and ultimately our markets to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges. The conclusion? You’d likely throw a lot of your current workflows out.

Technology 93

Technology Training Customer Experience blockchain 93

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

PYMNTS

JULY 11, 2018

CNBC said The Steinberg Group , which operates under the name dOMAIN, and a production management company in New York City agreed to submit altered invoices and bills to hide the scam. Falkowski was sentenced to 30 months in a federal prison for being the brains behind a $1 million fraud scam.

Company 102

Company New York City Fraud Retail 102

PYMNTS

DECEMBER 18, 2019

There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Dynamic Yield now enables more than 300 brands in six continents, spanning retail, gaming, finance, travel and publishing. What else can it do, though, especially for online marketplaces?

Retail 131

Retail Tools User Experience Technology 131

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Cisco

APRIL 7, 2019

Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing. How Chatbots and Voice are Shaping the Future of Banking (The Financial Brand).

Trends 48

Trends Cyber Security Big Data Analytics 48

PYMNTS

NOVEMBER 30, 2017

Sensory is a brand whose name may not be immediately recognizable, but whose tech surely is. Features like facial recognition are particularly popular, because when done right, they are fast and frictionless, as customers are already looking at their phones. But it becomes intrusive, which kind of defeats the purpose of authentication.

Technology 107

Technology Security Mobile Branding 107

PYMNTS

JUNE 8, 2020

“Whatever model you have, you have to look [at it] through the lens of, ‘How is it going to appear on mobile devices, and how can we accelerate [that] experience for the shopper?’” . This uptick in transactions may lead to growth in the types of payment methods grocers can support for convenience as well as security.

Online 144

Online Mobile Tools Retail 144

PYMNTS

JUNE 21, 2019

percent of customers reported that having a mobile app is “very” or “extremely” important to them in terms of their CUs’ offerings. Moreover, PSCU’s SVP of Product Denise Stevens told PYMNTS in a recent interview, credit union operators can feel the direction the digital winds are blowing. Finding Friendly Ground With FinTech Firms.

Fintech 163

Fintech Fraud Data ATM 163