Perficient

AUGUST 5, 2021

Demystifying and simplifying the process to help the purchaser feel confident that the product they purchased is protecting the risk they seek to protect – it ties the experience into insurance’s noble purpose. Purchase: Of the 74% of insurance buyers that begin their journey online, only 25% will purchase their policy using the same channel.

Operations 309

Operations Customer Experience Policies Tools 309

Perficient

AUGUST 1, 2022

Adam Caplan, Salesforce’s Senior Vice President of emerging technology, explained said that the software targets brands who want to drive engagement and provide their customers with special event access via NFTs rather than sell works of art.

blockchain 294

blockchain Chicago Fraud Conference 294

PYMNTS

DECEMBER 20, 2017

An effective customer service solution has always been a tool that helps businesses stand out. However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. This makes for a strong brand image that’ll remain on their minds.

Branding 142

Branding social media Customer Experience Training 142

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. .

Online 144

Online Mobile Tools Retail 144

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers?

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

NOVEMBER 16, 2020

If brands want to get online, and you want to have something that looks bespoke, that’s typically going to mean paying a developer or paying an agency quite a bit of money. Or you could find a tool like ours and customize and optimize on your own.”. It needed a new way to engage the nearly 350,000 monthly unique visitors.

Retail 226

Retail Regional Branding Tools 226

South State Correspondent

JANUARY 23, 2023

In three months, it has become the primary tool of many bankers, helping make banks more efficient across the organization. Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%.

Tools 370

Tools Examples Analysis Data 370

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 11, 2020

Our conviction in the strength of Instacart's management team and business model continues to grow as we've watched the company lead this important industry during a period of unprecedented growth,” Dan Sundheim, founder of D1 Capital Partners, said in a press release.

Report 268

Report United States Capital Retail 268

South State Correspondent

AUGUST 15, 2022

Sometimes just a graphics tool can help a banker win more loan business. At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized presentation in PDF format is graphic-rich and straight to the point. Conclusion.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

Sometimes just a graphics tool can help a banker win more loan business. At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized presentation in PDF format is graphic-rich and straight to the point. Conclusion.

Tools 195

Tools Lending Online Training 195

PYMNTS

FEBRUARY 1, 2017

In the latest installment of The Matchmaker Is In, PYMNTS’ Karen Webster and David Evans sat down (virtually, of course) to discuss the ways companies can sell across several marketplaces online with RevCascade CEO Josh Wexler. But it is the retailer, said Wexler, “who remains in total control” of the customer experience.

Online 100

Online Retail social media Branding 100

PYMNTS

FEBRUARY 5, 2020

As the new venture goes to market, it will focus on bringing differentiated brand experiences to its clients. Today’s online retailers are facing increased pressure to stand out against the convenience that online marketplaces like Amazon offer to consumers,” Searchspring said in the Tuesday (Feb. 4) announcement.

San Antonio 132

San Antonio Branding Online Customer Experience 132

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

Perficient

JANUARY 19, 2021

Customers can’t shop as they normally would, causing complications for customers who aren’t digitally-savvy with online tools, such as a size chart or cart management. How Brands are Adapting. Partner with Other Brands for Returns. Simplifying Return Logistics.

Retail 309

Retail Examples Branding Cards 309

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

OCTOBER 16, 2020

Since remote onboarding became the nerve-wracking norm over the first half of 2020, identity verification has assumed a higher status in the tech stacks of merchants and brands. That doesn’t leave a whole lot of room for error, customer experience-wise.

Security 189

Security Knowledge Base Customer Experience Retail 189

Banking 2020

FEBRUARY 1, 2016

Without those personal relationships to foster loyalty, banks have to find a way to digitize that feeling of being known and understood — if they want to have any hope of maintaining customer satisfaction. Anything that can be done online should also feature on the app. But bank apps are often clunky and slow.

Customer Experience 40

Customer Experience Online Mobile Digital Banking 40

PYMNTS

JANUARY 27, 2021

The PYMNTS survey also showed that 22 percent of patients who described themselves as “very” or “extremely” loyal to their healthcare providers would choose a new physician that offered better digital healthcare management tools, such as digital appointment reminders.

Payments 263

Payments Data Survey Report 263

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

MAY 5, 2020

For online shopping the return policies range from Amazon (90 days) to Target (varied and depends on product). And there will be a shift to seeing returns as a responsive, customer service tool. One thing is for sure: retailers should expect returns to increase dramatically as retail brick-and-mortar reopens.

Policies 185

Policies Retail Study Washington 185

PYMNTS

JANUARY 8, 2019

While the holiday retail rush meant big gains for some retailers, it also came with an influx of fraud, both in-store and online, as fraudsters took advantage of a high-pace, high-volume period of transactions. In fact, over 5 percent of online retail revenue is now lost to fraud. By 2020, it’s estimated that U.S. Last year, the U.S.

Fraud 166

Fraud Retail Security Branding 166

Accenture

SEPTEMBER 30, 2019

Subway has rebuilt its operating model to continuously run tests on customer experiences to optimise the journey of purchasing a sandwich.¹ From changing the colour of a single button to revising promotional messaging, Subway converts test results into effective user experiences with the touch of a button.

Data 150

Data Customer Experience Analytics Case Study 150

Perficient

JANUARY 25, 2021

The only positive increase in spend has been online video. MY PREDICTION: Hospitals will defund traditional media outlets due to a mix of budget pressures and experience with demand-generation activities, moving away from brand as the primary target for marketing spend. Rise of the Experience. while radio took a $5.9B

Community 429

Community System Trends Tools 429

Social Assurance

MARCH 1, 2021

It takes less than 30 seconds to look up a financial brand, learn where they are located, and explore the services they provide. During this time, customers can also read through a couple of reviews, forming a first impression that can be hard to change. In order for your financial brand to stand out, you have to cover all your bases.

Branding 15

Branding social media Online Case Study 15

PYMNTS

DECEMBER 3, 2018

Mastercard and Next Retail Concepts announced a new way to shop online this holiday season, with a new digital environment that lets shoppers browse and buy as if they were in a physical store. In a press release , the two companies announced they are launching the platform with Fred Segal, the retail brand. ”

Retail 109

Retail Los Angeles Branding Customer Experience 109

PYMNTS

SEPTEMBER 18, 2020

They have boosted their use of mobile and online tools to make purchases of all sizes, leaving retailers racing to promote their products across digital channels as well as in their brick-and-mortar storefronts. Consumers are searching for more streamlined, consistent shopping experiences across the board.

Retail 159

Retail Mobile Online Tools 159

PYMNTS

APRIL 28, 2017

And approximately 80 percent of IT respondents indicated their budgets have grown over the past five years due to pressure to improve the customer experience. Some of the most popular tools added have been live chat (66 percent), data visualization (60 percent), speech recognition (52 percent) and retargeting tools (58 percent).

Study 148

Study Meeting Company Survey 148

Accenture

FEBRUARY 23, 2017

One of his observations is that “technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the most important … we will still need to make sure every student has an effective teacher, and every teacher gets the tools and support to be phenomenal.”. The same is true for banking.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

One of his observations is that “technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the most important … we will still need to make sure every student has an effective teacher, and every teacher gets the tools and support to be phenomenal.”. The same is true for banking.

Training 150

Training Apple Tools Branding 150

PYMNTS

FEBRUARY 22, 2018

Big merchants have many strategies, but they often lack an online checkout strategy. As a result, merchants may lose millions a year due to the friction associated with converting shoppers to buyers online. In fact, merchants experience an overall $200 billion in lost sales each year due to friction in the checkout process.

social media 140

social media Online Branding Strategy 140

PYMNTS

JUNE 22, 2020

Bad actors, are, increasingly, targeting online card applications, using stolen personally identifiable information to apply for credit, leveraging those ill-gotten credit lines to make fraudulent purchases. A poor customer experience can cause FIs and enterprises to lose customers, of course.

Fraud 193

Fraud Cards Risk Management Customer Experience 193

PYMNTS

DECEMBER 3, 2018

Sometimes, buying something brand new just won’t cut it. Customers and merchants instead turn to digital marketplace platforms like eBay , Amazon , letgo and OfferUp , which create new ways for sellers and buyers to connect through online channels. The Future Of Digital Fraud Prevention.

Fraud 108

Fraud Customer Experience Security Analytics 108

PYMNTS

DECEMBER 15, 2017

Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else. If they’re not there, they’re losing out to other brands who are.

Retail 129

Retail Branding Mobile Tools 129