Perficient

MARCH 8, 2023

Consider women more mindfully in marketing efforts. Not to mention, as of 2020, women control two-thirds of consumer spending, hold 40% of total global wealth, account for 40% of entrepreneurial activity worldwide, and are the main breadwinners in 49% of U.S. One-size-fits-all marketing is no longer sufficient to remain competitive.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

PYMNTS

JULY 2, 2018

More than a store or a brand, The Sharper Image was the traditional mecca of the husbands, fathers and boyfriends along for mall trips they didn’t really want to be on, offering consolation in the form of a session in the vibro-massaging leather recliner and the opportunity to touch a plasma globe. The Sharper Image Idea.

Branding 101

Branding Retail New York Groups 101

Perficient

JULY 10, 2023

Heightened Role of Trust and Reputation Nearly all crises, if not handled promptly and thoroughly, can cause a company to lose the trust of its important customers, clients, and counterparties.​ Uses social media and analytics to assess market sentiment and generate prescriptive insights on threats to brand reputation.

social media 170

social media Risk Management Analysis Industry 170

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Public policy can only play an enabling role, tackling market failures and creating an environment in which digital entrepreneurship can thrive,” per the Brookings report.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

DECEMBER 28, 2016

Activewear brand Fabletics , which was co-founded by Kate Hudson in 2013, announced plans for a retail expansion across the U.S. The company confirmed that the new locations will bring the brand’s total retail store count to 30 locations throughout the U.S.

San Diego 190

San Diego San Jose San Francisco Indianapolis 190

PYMNTS

FEBRUARY 25, 2020

You will see more 25 to 200-store brands that emerge as consumer choice expands.”. Stores serve as an extension of the online-shop where customers can interact with the brand,” said eCommerce analyst Matthias Perrot. For these pure players, the main purpose of opening stores is not selling products first. and Canada.

Retail 130

Retail Branding America Online 130

PYMNTS

JUNE 15, 2016

YouTube alone would be almost impossible for any but the world’s largest brands to take on, and once all those other channels are in, well, user-generated content (UGC) might represent a great opportunity for brands, if only there were a place for brands to easily separate the wheat from the chaff.

Branding 100

Branding Video Mobile Bitcoin 100

PYMNTS

NOVEMBER 3, 2020

The automotive market is surging during the pandemic, and companies like Carvana are reaping the benefits. The company reported a stellar third quarter last week, as used cars and contactless delivery are driving the market. By the numbers, in Q3 the company sold 64,414 units, an increase of 39 percent.

Training 132

Training Customer Experience Maine Marketing 132

PYMNTS

NOVEMBER 5, 2020

“Although the progress we are seeing leaves me optimistic on the long-term outlook for our industry, I continue to recognize that it will likely be years — and not quarters — before the travel market returns to pre-COVID volumes,” Booking Holdings CEO Glenn Fogel said on the company’s third quarter earnings call.

Online 178

Online Customer Experience Maine Payments 178

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

NOVEMBER 6, 2019

5) meeting that “Restock Kroger is repositioning our business by widening and deepening our competitive moats” in four main areas. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive. and Walgreens Boots Alliance.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

APRIL 13, 2020

AI can also help retailers deliver a better customer experience. As the customer journey becomes more complex with multiple devices playing a role and options like in-store pickup vs. shipping in the mix, AI can capture and manage that data, too, creating personalized recommendations for all customers.”.

Big Data 256

Big Data Retail Data Analysis 256

PYMNTS

SEPTEMBER 24, 2020

Trading FinTech Robinhood Markets Inc. John Rainey, chief financial officer and executive vice president of global customer operations at PayPal, tells Karen Webster that CFOs have likewise learned the value of looking beyond the pure money flows to the impact of digital on the customer experience. MineralTree Inc.,

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

MARCH 17, 2017

Building up a retail brand can be a tough task to take on. The franchising industry allows any person who is approved by the main retail company to license out the use of its name and products.

South Carolina 101

South Carolina North Carolina Retail Branding 101

PYMNTS

MARCH 26, 2019

Bensen also trains its proprietary natural language processing technology based on the menu data restaurants give them, and works with those restaurants to develop a tone of experience, ensuring the system’s responses are coherent with the client’s brand image. The Voice AI Market.

Technology 121

Technology Maine Study Google 121

PYMNTS

AUGUST 8, 2019

Food trucks have been around since the 1970s, when taco trucks began making the rounds in New York City, but didn’t become a national sensation until 2008 when two events coincided in such a way as to make a long extant — but largely niche — subsegment of the restaurant game into a mass market phenomenon. economy was blowing up in a bad way.

New York City 134

New York City Cleveland social media National 134

PYMNTS

SEPTEMBER 29, 2016

Wearables have created a market intersecting smartphones with fitness data collection, never mind all the apps that get downloaded with each device. Aetna announced it is subsidizing Apple Watches for selected employers and individual customers as this health care enrollment season heats up.

Apple 100

Apple Customer Experience Maine Tools 100

PYMNTS

SEPTEMBER 21, 2020

battery replacement market, the $22 billion U.S. light bulb replacement market and the $2.4 We never stopped doing device repair, and many customers told us, ‘you were there for me when Apple wasn’t’ during the pandemic,” he said. The company encourages customers to turn their feedback into a Google review.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. moving into markets such as Canada, the U.K.,

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

MAY 23, 2019

has joined the ranks of companies and brands setting up innovation labs. That research has found a technology gap between consumers and QSR operators — one of the main challenges faced within the broader food service world. Not only that, but 92 percent of customers have a positive view of using an app to place a QSR order.

Innovation 148

Innovation Retail Operations Technology 148

PYMNTS

MARCH 8, 2019

In the March mPOS Tracker , PYMNTS explores the new mPOS uptake, as well as how mPOS providers are launching solutions into new markets, boosting their presence where they already operate and partnering to expand their reaches. Around the mPOS World.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. BNPL tools’ main draw is that they provide comfort, regardless of products’ prices. Its importance in consumer satisfaction will likely grow as customers’ mindsets about payments also change.

Retail 131

Retail Branding Millennials Mobile 131

PYMNTS

JULY 5, 2017

We also work with many emerging growth startups and SMBs, which forces us to be agile, fast and responsive, while providing continuous momentum to the market and to customers. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 21, 2020

Rewards points and programs may spur customers to make purchases, but do they inspire loyalty that lives on after the transaction is made? Panelists included KeyBank Head of Payments Mitch Kime , novae Head of Payments Rodrigo McCarthy and Ulta Vice President of Customer Experience Kelly Mahoney.

Data 296

Data social media Tools Analytics 296

PYMNTS

OCTOBER 23, 2019

By being more transparent with in-store technology, brands can help dispel some of the negative connotations around ‘push marketing.’ Shoppers know they’re there and should have the option of communicating with the beacon for relevant content that helps them shop and gives those who want it a more streamlined experience.”. “In

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

South State Correspondent

MAY 1, 2024

Honkook Kim and his Gentle Monster Brand is a perfect example. The Banking Innovation Playbook – Step 1: Find a Niche Kim looked at the market and knew he needed traction in at least a single segment where he could create a brand and a following for Gentle Monster. Find the gap in one segment and build success from there.

Innovation 195

Innovation social media Branding Marketing 195

NCR

MARCH 6, 2018

However, a recent survey focusing on a number of global markets has indicated that the appeal of so-called ‘challenger banks’ – such as the UK-based app-only providers Starling and Monzo – could already be on the wane.

Trends 56

Trends Branding Customer Experience Maine 56

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

OCTOBER 22, 2018

’s efforts to promote bank switching and overall competition in the SMB FinServ market. “In today’s digital and customer-driven world, in which those who share data call the shots, it’s adapt or die — and banks need to respond.” Yet, the report also shows the limitations of the U.K.’s

Fintech 155

Fintech Maine Survey Regulation 155

Cisco

APRIL 7, 2019

It’s clear retail banks need to adapt to emerging trends to stay relevant in today’s market. Consumers crave a customized experience. While banks work to build the right customer experience across channels, emerging technologies like voice-first banking and intelligent chat bots gain footing.

Trends 64

Trends Cyber Security Big Data Analytics 64

PYMNTS

APRIL 29, 2019

In a new PYMNTS interview with Karen Webster, Don Frieden, CEO of mobile commerce and digital marketing firm P97 , said that offering pumpside delivery of C-store products — pretty much the general model used by carhops — could help those stores grow and evolve to meet the needs of modern, digitally minded consumers.

Mobile 152

Mobile Maine Trends Retail 152

PYMNTS

AUGUST 7, 2020

. “This fits into the ability to create a global, frictionless payment environment for consumers and small businesses,” Sheley said of the new policy’s opportunity for online sellers to improve buyer experiences. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. Cashoff integrated with global brands. While this is true everywhere, this is a particular challenge in a market like India.

Mobile 78

Mobile Customer Experience Lending Analytics 78

PYMNTS

MAY 15, 2019

To better meet the needs of both new and existing customers, some banks are relying on partnerships that meld old banking and payment methods with newer, digital channels. However, when dealing with regulatory restrictions, security requirements and changing customer behaviors, that can be stressful and cost-inducing for FIs.

Digital Banking 189

Digital Banking Mobile Meeting Fintech 189

PYMNTS

NOVEMBER 13, 2017

Luxury brands seem to hope so, with several designers introducing food experiences in an effort to gain an edge in the increasingly challenging realm of physical retail. One of the biggest hurdles in brick-and-mortar retail today is getting customers through the door. Yes, as of Nov. Afternoon tea is also available.

Retail 102

Retail New York Branding Online 102