PYMNTS

JUNE 19, 2019

Details were scarce about the company’s new offerings, or how it views this particular brand of travel-industry disruption. Not only that, but 82 percent of travel companies innovate to combat the loss of customers, and 36 percent of travel companies expect innovations to decrease costs. Payments Cost.

Innovation 152

Innovation Industry United States Payments 152

PYMNTS

FEBRUARY 25, 2020

Banks and legacy financial institutions (FIs) might be wise to study what disruptive technologies recently did to the print publishing industry, taxi cabs, network TV, and a host of other businesses that were disintermediated with little to no warning in recent years. Mobile Cards: Make or Break? Follow the Smart(phone) Crowd.

Mobile 153

Mobile Cards social media Survey 153

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. As for Walmart, its tech incubator has given birth to innovations and entrepreneurial efforts, as PYMNTS has covered.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. Power took one key friction point of the small business (SMB) credit card market to task. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study.

Cards 101

Cards Innovation Tools Study 101

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. You can get started by mapping the customer journey, uncovering pain points and opportunities across their interactions with your brand.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JANUARY 15, 2018

Visa announced late last week that merchants can now tap into its suite of sensory branding via a pilot program. point-of-sale terminal manufacturers – such as Equinox Payments, Ingenico Group, Poynt and Verifone – to pilot sensory branding with merchant partners in the coming year.

Cards 138

Cards Branding America Study 138

PYMNTS

JULY 22, 2019

The firm also predicts that within a decade physical stores are going to shrink and checkout lines will become extinct, mostly due to cashier-free payments, including shopping carts equipped with barcode scanners and credit card readers, mobile payment apps, robots capable of scanning items and more. New Developments.

Innovation 125

Innovation San Francisco Retail Study 125

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Once one gets outside of the top 25 banks in the U.S., The Soft Middle in Financial Services.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

OCTOBER 21, 2019

According to the latest PYMNTS Global Recurring Payments Tracker , retailers in one study said that subscriptions increased customer loyalty by 55 percent, and 50 percent said it improved revenue predictability. Some entertainment innovators are also rolling out new subscription services.

Innovation 109

Innovation Retail Las Vegas Payments 109

PYMNTS

SEPTEMBER 10, 2018

Long before innovators began talking about the power of ecosystems to transform commerce, scientists spent centuries studying them under microscopes in their labs. Decomposers are the ecosystem wild card. Decomposer for innovator large or small, established or emerging. An Ecosystem By Any Other Name.

Innovation 146

Innovation Cards Payments San Francisco 146

PYMNTS

OCTOBER 16, 2020

What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. How consumer packaged goods (CPG) brands and subscription-based businesses respond to this important trend will be make-or-break for many. There are over 1 million brands currently on the platform.

Branding 211

Branding Study Online Retail 211

Gonzobanker

OCTOBER 27, 2022

It’s time for innovative banks and credit unions to redesign checking — fast. In early October, the Federal Reserve finalized a rule, known as Regulation II (Debit Card Interchange Fees and Routing), that requires every debit card transaction to have access to two unaffiliated payment card networks.

Cards 78

Cards Fraud Regulation Trends 78

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences. 1) Know Me – Data & Analytics Relevant to the Customer.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

DECEMBER 15, 2020

Debatably the most impactful payments innovation of recent years — and that’s saying something — BNPL is having a massive impact on retail, as evidenced by the proliferation of brands and the steady flow of venture capital to players that are defining the space. It’s hard to say which is the best part of buy now, pay later (BNPL).

Millennials 256

Millennials Report United States Study 256

PYMNTS

DECEMBER 21, 2020

You can see it in how investors are putting money to work in both consumer-facing and B2B startups, and how startups and incumbents are forging new partnerships to move innovation faster to market. Source: PYMNTS.com longitudinal study of over 40,000 consumers (data from the most recent panel on Nov. consumers — 47.2 23-25, 2020.

Apple 227

Apple Study Innovation Survey 227

Perficient

JANUARY 16, 2023

I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card. Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

JULY 8, 2019

The move will help to push InComm beyond specialized delivery of stored-value rewards to a large and comprehensive suite of end-to-end brand-focused loyalty, engagement and incentive programs, which will have travel and merchandise redemptions as well.

St. Louis 162

St. Louis Missouri Payments Georgia 162

PYMNTS

JANUARY 24, 2020

The two companies plan on delivering a slew of card and real-time payment options, both for in-store and online purchases. This offers enormous potential for merchants, brand owners and financial institutions to drive innovations that maximize flexibility and choice for consumers,” the release stated. billion in 2021, and $52.5

Payments 152

Payments Innovation Study Meeting 152

PYMNTS

AUGUST 17, 2020

Marketplaces and brands now make it easy now to auto-refill everything from paper towels to pet food, skin crèmes to salty snacks, bottled water to baby wipes. consumers have tried a new brand in the last 60 days, and have made that purchase directly from the brand via an online channel.

Retail 335

Retail Branding Online Report 335

CB Insights

JANUARY 6, 2019

One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. From supply chain and inventory improvements to new payment options, these brands are going all in on digital. Coca-Cola — Development and Innovation Lab.

Innovation 77

Innovation Retail Branding Technology 77

PYMNTS

JANUARY 15, 2018

It also explains why some innovations in payments have been met with open arms by consumers and others given the cold shoulder. Their study concluded that routines are shaped by how the brain’s neurons process information about the cost and benefit of switching things up – or not, and sticking with the status quo.

Innovation 109

Innovation Payments Google Training 109

South State Correspondent

JULY 24, 2023

We studied the movie’s playbook and uncovered some lessons banks can use. Similar to the Barbie movie, Citizens focused on the intent instead of demographics and targeted innovative features at households that didn’t use Citizens as their primary bank. Apple owns a brand, while Marriott runs hotels. It was everywhere.

Marketing 195

Marketing social media Branding Apple 195

PYMNTS

JANUARY 13, 2020

Younger consumers do not exhibit the same brand loyalty as previous generations, and this trait extends to their interactions with hotel and travel companies. Hotels and travel firms must first understand what drives millennials’ interest and brand loyalties.

Millennials 154

Millennials Branding Mobile Data 154

PYMNTS

NOVEMBER 20, 2019

Mobile order-ahead has had an outsized impact on the entire restaurant industry, with a recent study finding that only 15 percent of restaurant meals are eaten on-premises, down from 40 percent several years ago. The study also discovered that 37 percent of consumers would abandon a QSR entirely if they were defrauded.

Fraud 111

Fraud Mobile Study Cards 111

PYMNTS

FEBRUARY 24, 2020

One of the most important innovations in history is the pendulum clock, which was invented in 1636 by Christiaan Huygens , a Dutch scientist and founder of the field of mathematical physics. Enabling people to use their scarce time more efficiently has been at the core of many disruptive innovations throughout history.

Innovation 209

Innovation Study Mobile Online 209

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

OCTOBER 22, 2018

We have brand-new data that reveals how much change is happening. In collaboration with Visa , we studied 2,800 U.S. Not only is it the case that virtually no one from our study owns just a smartphone (3.1 buy and pay. Not just some consumers, but almost all of them. That’s up from 75 percent last year.

Millennials 212

Millennials Study Payments Data 212

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Here’s a hint: We’ll tell you now … and you can thank us later. It’s a bona fide phenomenon.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

AUGUST 10, 2016

What we do know, however, is that efficiency-driving innovation will have its place, come whatever market environment,” Joshua Kempf, cofounder and CEO of online B2B industrial products distributor Gaveteiro.com.br , explained in his TechCrunch piece. The (Advertising) Haves And Have-Nots.

Innovation 100

Innovation Apple social media America 100

PYMNTS

NOVEMBER 18, 2019

Smart, too, because instead of trying to be the bank, Google is leveraging the brand name, banking infrastructure and reputation for trust and stability of two banks, one of which is among the world’s largest global financial institutions, to acquire new users for that product and for Google Pay. 4, ahead of PayPal and Amazon.

Google 177

Google Study Payments Branding 177

PYMNTS

FEBRUARY 13, 2019

Cross-border shopping will represent 20 percent of eCommerce by 2022, according to a study by Forrester Research , and sales will reach $630 billion. This is a great example of two global brands innovating and collaborating to bring customers more convenience and choice.

Payments 162

Payments Online Study Examples 162

PYMNTS

DECEMBER 16, 2019

Not just any decade, but one that has seen unprecedented levels of innovation touch nearly every industry segment and almost every corner of the world. Only then, he said, can one get clarity about how those dots can guide innovators about the future. The last 10 years in payments and commerce have given us millions of dots to connect.

Payments 180

Payments Innovation Cards Google 180

PYMNTS

SEPTEMBER 9, 2019

As PYMNTS readers know, the QSR space is not only an area of payments and commerce where massive innovation and disruption is taking place — much of it centered around mobile and loyalty — but a place of fierce competition. Readers can bet on more innovation and disruption in this area as the new decade dawns.

Innovation 145

Innovation Maine Mobile Branding 145

PYMNTS

JANUARY 1, 2020

Not just any decade, but one that has seen unprecedented levels of innovation touch nearly every industry segment and almost every corner of the world. Only then, he said, can one get clarity about how those dots can guide innovators about the future. Tuesday marked not only the end of a year, but the end of a decade.

Innovation 174

Innovation Cards Google Payments 174

PYMNTS

FEBRUARY 11, 2019

Consumers won’t be walking up to a cashier after standing in a checkout line to swipe a card when they visit a store. In a world where, as the Census says, 90 percent of retail sales still happen in the physical store, cards rule. Amazon, of course, owns Whole Foods and operates its own branded book stores and convenience stores.

Online 197

Online Retail Mobile Branding 197

PYMNTS

JULY 23, 2020

This both encourages them to continue using the program and provides valuable data collection for the brand. When [Paytronix] studied the data, we found that brands saw an 18 percent increase in order frequency for the average guest by combining loyalty and online ordering,” Barnes said.

Mobile 140

Mobile Data Cards Branding 140

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101