Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

FEBRUARY 21, 2020

Looks like retail sales are back on the street. With direct marketing hit by robocall abuse and the National Do Not Call Registry , direct-to-consumer (D2C) brands and other not-so-usual suspects are looking into and in some cases reinstating door-to-door sales. The iconic door-to-door brand is of course Avon.

Taxes 141

Taxes Boston Florida Course 141

PYMNTS

JANUARY 17, 2020

Retailers are aiming to help consumers manage chronic diseases as well as their overall health and wellness through new brick-and-mortar experiences. Through HealthHUBs, consumers are at the center of an unmatched retail health experience. CVS Health, however, is not the only retailer to bolster its health offerings.

Atlanta 131

Atlanta Houston Fort Worth North Carolina 131

PYMNTS

OCTOBER 16, 2019

Boston startup True Tickets is teaming up with the Broadway theater company The Shubert Organization for blockchain-based mobile ticket delivery , the companies said in a press release Wednesday (Oct. Shubert Ticketing sells tickets through its retail brand, Telecharge, as well as through hundreds of third-party agents.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

MAY 27, 2016

Omnicommerce usually refers to where and how retailers sell their products, not necessarily who they choose to sell them with. At the rate so many once-solitary brands are shacking up with other companies, though, maybe the definition of the term needs to be widened a bit. Staples Will Sell You A Desk — Or Let You Share One.

Retail 100

Retail Las Vegas Millennials Conference 100

PYMNTS

AUGUST 8, 2017

With the advent of artificial intelligence (AI), retailers and merchants have the capability to reach a much larger array of consumers on an extremely tailored and personal level. As such, it should come as no surprise that many retailers are using AI to help boost both their products and services.

Retail 128

Retail Customer Experience Boston Branding 128

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. And it’s not just about happy customers… Boston Consulting Group data indicates personalizing customer journeys can lead to a 10-30% increase in revenue. Opportunity #1: When opening a new account. And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

JUNE 1, 2016

Wayfair, an online home furnishing retailer, is launching a home-grown display display advertising platform to improve consumer targeting through customized messaging. Magellan’s launch comes as the Boston-based company looks into investing in building technologies that can enhance its marketing intelligence.

Boston 100

Boston US Strategy Retail 100

PYMNTS

FEBRUARY 20, 2019

Tide, the laundry brand owned by CPG Detergent, is introducing a service called Tide Cleaners, an on-demand dry cleaning and laundry service, at 1,000 locations in cities across the country, according to reports. There are currently boxes in Dallas, Boston, Cincinnati, Nashville, Denver, Washington D.C.

Omaha 145

Omaha Nashville Indiana Alabama 145

PYMNTS

JANUARY 23, 2020

Boston-based vegetarian fast food chain Clover Food Lab is getting one-third of its business via mobile ordering software it wrote itself — a bold move that most small to medium-sized businesses (SMBs) could never take on. stores so that managers can get a complete view while customers track their orders online.

Dallas 131

Dallas Customer Experience Boston Mobile 131

PYMNTS

AUGUST 18, 2016

That’s become pretty much gospel for brands, retailers and marketers alike. And one of the most valuable forms of data right now is behavioral data because it tells a retailer or brand where a customer or potential customer goes, does and spends their time and money on.

Data 100

Data Meeting Company San Francisco 100

PYMNTS

SEPTEMBER 30, 2016

Cosi, the Boston-based sandwich chain renowned for its flatbread sandwiches, filed for bankruptcy in a Boston courtroom. Will Sears be the next major retailer to file for bankruptcy? ” Those retailers who made Fitch’s list are: Sears Holdings Corp., And how many more could follow after that? Claire’s Stores, Inc.,

Boston 100

Boston Retail Nebraska Study 100

PYMNTS

OCTOBER 26, 2016

Bonobos, the men’s clothing brand that began life online and has now pushed into the physical realm, is betting on the tactile experience to boost sales. The first standalone location was in Boston in 2012. Those associates are not paid on commission.

New York City 100

New York City Boston New York Analysis 100

Jeff For Banks

JANUARY 11, 2014

According to a 2012 Boston College Center for Retirement Research study , 63% of American males (why only males I do not know) participated exclusively in defined contribution (DC) retirement plans in 2007, up from 47% in 1992. We are increasingly bearing the burden of managing our money. Probably not. I think so.

Boston 86

Boston DC Community Community Bank 86

PYMNTS

SEPTEMBER 22, 2017

Finally, not every retailer can be Amazon, but they can all learn something from the eCommerce giant – here’s what. The eCommerce giant has reportedly been in talks with middle market pharmacy benefit managers to arrange a contract. 51 percent of retailers say they offer same-day delivery. Prime Pharma? Setting Trends.

Strategy 102

Strategy Los Angeles Retail Google 102

PYMNTS

FEBRUARY 2, 2019

As PYMNTS is Boston-based, the company is, of course, excited to see Tom Brady take a shot at that sixth Super Bowl ring. The two brands first started working together in 2015. According to data from the National Retail Federation (NRF), stores will bring in around $14.8 The Super Bowl’s Cashless Future. Snack Time. per person.

Boston 150

Boston Retail Branding Payments 150

PYMNTS

JULY 25, 2018

As for greenfield opportunities, more new diners signed up for the platform than any quarter before, with less money spent on advertising, as management noted on the call. Amid the headline numbers, the company has noted that average order sizes were up 3 percent year over year, with a boost in mix across all brands served.

Boston 100

Boston Branding Online Regional 100

PYMNTS

JUNE 8, 2017

The 30-year-old QSR brand has plans for aggressive growth in 2017 , and Tripodes will spearhead the effort. Tripodes has more than 15 years of franchising experience with Boston Restaurant & Sports Bar, Bojangles and Moe’s Southwest Grill, among others.

Fort Worth 100

Fort Worth Dallas Georgia Atlanta 100

PYMNTS

NOVEMBER 11, 2019

And while the last week had no shortage of players pushing ahead with big moves, there were three that managed to put up some pretty staggering early-season numbers. Early accounts seem to indicate that the just-launched Apple -branded credit card is finding its way into customers’ hands, and into heavy use.

Apple 101

Apple Massachusetts Data Cards 101

PYMNTS

OCTOBER 22, 2018

fans traveling to Boston for the start of the World Series will want to pack — and possibly purchase for the first time — sweaters, as this week will be an excellent opportunity to enjoy New England’s crisp fall weather. In fact, they have favored brands, with iTunes and Google Play cards popular favorites. billion in assets and $11.3

Data 134

Data Fraud Cards Regulation 134

PYMNTS

JUNE 20, 2019

And payments firms are helping restaurants with mobile orders: Square, for instance, is releasing new order management integrations for Square for Restaurants. It will let orders from Postmates, DoorDash and management platform Chowly to join existing provider Caviar in flowing directly into a point of sale (POS) system of a restaurant.

Mobile 116

Mobile Jacksonville New York City New York 116

PYMNTS

MARCH 9, 2020

The internet “and its many apps, online reviews, and socially viral communication speeds will continue to disrupt restaurant industry traffic, revenues, brands, and survivability even more over the next decade,” Christopher Baron of RedBaron Consulting, told Modern Restaurant Management.

Miami 130

Miami Los Angeles Austin South Carolina 130

PYMNTS

JULY 30, 2019

That said, mobile order-ahead apps — as can be the case generally when comes to many types of retail innovations — have lower adoption among smaller QSRs. percent of small QSR managers were satisfied, according to the Mobile Order-Ahead Tracker. Mobile-Order Ahead. PYMNTS’ most recent Restaurant Readiness Index found that only 30.7

Mobile 148

Mobile New York Philadelphia Google 148

PYMNTS

SEPTEMBER 29, 2016

According to reports, the Boston-based chain has filed for bankruptcy as it looks to restructure its debt load and conduct a sale process. Dourney, and several upper-level managers. The filing comes after recent attempts at expansion have seen the company spread too thin, with too few diners following it through too many menu revamps.

Boston 100

Boston Capital Branding Company 100

PYMNTS

JULY 21, 2018

Actually managing to grab customers’ attention with whatever eye-popping experiment one is hoping to roll out is no small feat – particularly in an era when everyone and everything is trying to go viral and snag a few seconds of consumers’ time. IHOb,” the brand mysteriously sent out over Twitter. Teddy Bear Fans Gone Wild.

Boston 101

Boston social media National Marketing 101

PYMNTS

NOVEMBER 30, 2020

The retailer has made the Walmart app more Rx-friendly, opening express lanes in stores to reduce the amount of time people spend waiting in lines for refills. According to a recent pilot study at a pediatric hematology clinic at Boston Medical Center, ridesharing services reduced the clinic's no-show rate by 8.5 percentage points.

Arizona 160

Arizona Survey Boston Examples 160

PYMNTS

MAY 11, 2017

The Boston-based furniture and home goods retailers saw it stock price shoot up 20 percent to an all time high as earnings reports clocked in stronger than expected. They get completely annihilated when they are wrong,” Active Alts’ Brad Lamensdorf, portfolio manager of the SQZZ ETF, said in a phone interview with CNBC.

Retail 100

Retail Boston America Management 100

PYMNTS

SEPTEMBER 14, 2018

The players are many — but in the last year and a half, Walmart, Amazon and Kroger have managed to pull ahead in the earliest rounds of the race in terms of the breadth and depth of their enhanced offerings for consumers. Boston, Philadelphia and Washington D.C. are reportedly next on the list of expansions. percent increase.

Metro 122

Metro New York City Nashville Oklahoma 122

PYMNTS

FEBRUARY 12, 2018

Put on a Retail Happy Face. Yup, physical retail is doing just fine — despite all the talk of doom and gloom. Yet, according to Fung Global Retail & Technology, 6,985 stores closed in 2017 , up 229 percent from 2016, and well above the number of stores which closed in the year that started physical retail’s death spiral: 2008.

Big Data 135

Big Data Data Retail Marketing 135

PYMNTS

JUNE 9, 2017

Kate Rettker, senior marketing manager and manager of the Protein Bar’s mobile order-ahead process, said the company has tweaked its app design to feature more distinct pops of color and better menu functionality, including adding photography. We’re a dietary-sensitive brand,” said Rettker. Because they are special to us.”.

social media 109

social media Mobile Boston Payments 109

PYMNTS

FEBRUARY 18, 2019

I hosted a digital discussion last week with an executive from Sift with more than 15 years of experience building trust and safety organizations for some of the biggest digital brands in the world – including Google , Facebook and Square. percent of all retail sales to 6.4 percent of retail sales and 50 percent of all eCommerce sales.

Cards 169

Cards Course Study New York 169

PYMNTS

MARCH 11, 2016

After a bit of a bumpy start to the year, what has become a now multi-week debacle with the FBI over that phone and a solid month of share prices below $100, it has been a while since Apple has managed a whole week of headlines that were, more or less, positive and even hopeful about innovation in the offing.

Apple 100

Apple Houston Boston Mobile 100

PYMNTS

AUGUST 16, 2016

So, how did a “team of geeks” with “zero experience” in the fashion or retail industries go on to become the second fastest-growing retail company in the U.S. Sharon Klapka, Adore Me’s vice president of business and brand development, appeared at the eTail East conference in Boston on Monday (Aug. million in funding.

Data 100

Data Retail Industry Boston 100

PYMNTS

AUGUST 4, 2016

The Department of Transportation will use the back-end support of Cubic Transportation and, in collaboration with Passport, will change the EASY Card revenue management system to allow travelers to buy fares using contactless, check balances on the cards, view account history and manage accounts through a new app.

Samsung 100

Samsung Google Mobile Millennials 100

PYMNTS

APRIL 20, 2017

And while we think it is unlikely the team over at Facebook Messenger actually got their hands on said manual, it certainly seems that when it comes to chatbots, they’ve managed to absorb its most well-known lesson. It also keeps track of flight statuses in near real time and allows customers to book tickets and manage group bookings.

Groups 104

Groups San Francisco New York City Cards 104