Books Customer Experience Management Risk Management 
Gonzobanker
NOVEMBER 2, 2023
In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. At the same time, tomorrow’s leadership will have little to do with “book smarts.”
Abrigo
FEBRUARY 27, 2020
This means having processes and people in place for bringing in borrowers, identifying the right loans to book, pricing them correctly, and closing loans quickly and efficiently enough to meet customer needs and institutional goals. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.
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FICO
JUNE 1, 2023
Thu, 06/01/2023 - 09:03 Saxon Shirley by TJ Horan Vice President, Product Management expand_less Back to top Thu, 06/01/2023 - 09:00 Up until just a few years ago, artificial intelligence (AI) was something you mainly heard about in movies like 2001: A Space Odyssey , Terminator and Chappie.
FICO
JULY 30, 2019
Machine Learning At the pre-book stage, there is a shift from the more traditional predictive models using regression techniques toward machine learning models. However, with the ever-changing nature of fraud, dependency on rules introduces a latency in deployment, and it can be difficult to manage rulesets that may quickly become obsolete.
FICO
JUNE 1, 2017
Like GDPR, IFRS 9 poses major challenges for collectors , just as it does for accountants, IT, risk managers and anyone else in the credit business. Under IFRS 9, he or she has to carry provisions on an up-to-date book, to levels they never had to carry before. So now let’s talk about what you can do.
Insights on Business
OCTOBER 16, 2018
Customer behaviors are changing, making it necessary to find new ways of interacting and creating engagement. Meanwhile, new competitors are entering the market and tearing up the traditional banking rule book. So, how can financial institutions transform rapidly and flexibly, while maintaining their investments in core systems?
FICO
MARCH 30, 2023
And I don’t have to worry about back problems from sitting on a small phone book! Understanding the tradeoff between fraud controls and customer experience, and measuring when those controls start to have an impact on the business or the customer relationship, is also vital.
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