FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Perficient

DECEMBER 22, 2023

This blog was co-authored by: Ashley Simmons In conversations with financial services executives, Perficient consultants consistently delve into the application and usage of artificial intelligence (AI) within the industry. A pivotal aspect of this conversation revolves around the regulatory perspective toward AI.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

Perficient

DECEMBER 3, 2020

My last blog dove into the customer data management challenges financial companies might encounter when starting the personalization journey. Today, I’ll address customer intelligence and the benefits it provides. It enables you to build deeper and more effective customer relationships.

Customer Experience 322

Customer Experience Data Analytics Analysis 322

Abrigo

MAY 24, 2024

Takeaway 1 Implementing the FedNow Service can help reduce interbank obligations, expand market reach, and enhance customer experiences. The FedNow Service is designed to enable instant payments, offering institutions an opportunity to enhance their service offerings and improve customer satisfaction.

How To 243

How To Fraud Resources Georgia 243

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk.

Management 195

Management Lending Community Strategy 195

FICO

JUNE 16, 2023

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52

Trends Management Customer Experience Resources 52

Accenture

JULY 8, 2019

As personal banking experiences continue to drive up the expectations of small- and medium-sized (SME) banking customers, many questions are arising for banks in this marketplace. Make the wrong calls, and your RMs may be hamstrung by inappropriate technology—undermining your position in the marketplace.

Tools 150

Tools Management Customer Experience Technology 150

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. Developers.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

blockchain 275

blockchain Management Regulation Resources 275

South State Correspondent

APRIL 23, 2024

Banking has a similar physics problem when management juggles strategy, risk/profitability, and customer behavior. This article will discuss the challenge of managing three potentially opposing forces and look towards physics to help us solve the mystery. Here, customer behavior is known, monitored, and managed.

Risk Management 195

Risk Management Strategy Management Customer Experience 195

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. In some cases, parts were overhauled multiple times as management has changed. The technology investment will undoubtedly help the financial institution transform inefficient processes.

Technology 150

Technology Lending Software Customer Experience 150

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Be fascinated by your customers, not your technology. Make customers feel safe. Omnichannel is customer-led.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Perficient

MARCH 11, 2021

In a recent episode of Becker’s Healthcare Podcast, Paul Griffiths , General Manager of Digital Health Solutions, joins Brian Zimmerman, Custom Content Editor with Becker’s Hospital Review. Who owns the patient experience in a health system. LEARN MORE: Explore the blog series Paul mentions in this episode.

Management 309

Management System Technology Customer Experience 309

Cisco

DECEMBER 14, 2020

55% can only go without a mobile device for up to 4 hours before they find it difficult to manage tasks in their everyday life. It’s evident that the penalty for poor application experience is very high, with over 49% of surveyed users stating they have switched suppliers due to poor digital experience.

Customer Experience 78

Customer Experience Innovation Branding Study 78

Perficient

FEBRUARY 29, 2024

This blog was co-authored by Perficient’s Chief Strategist and banking expert: Scott Albahary A slowing global economy, coupled with a divergent economic landscape, poses challenges for the banking industry in 2024. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

FICO

JULY 6, 2023

Beyond the pleasure of leading a FICO Falcon Fraud Manager User Forum and moderating a couple of panel breakout sessions, I I was also able to catch up with many of the fraud-focused attendees from around the world. Let’s dig in a little deeper. Scams: A Top Fraud Concern Scams are becoming a leading fraud concern, all around the world.

Fraud 52

Fraud Management Customer Experience San Diego 52

Perficient

DECEMBER 2, 2020

In a new episode of Becker’s Healthcare Podcast, Paul Griffiths , General Manager of Digital Health Solutions, joins Brian Zimmerman, Custom Content Editor with Becker’s Hospital Review. Who owns the patient experience in a health system. LEARN MORE: Explore the blog series Paul mentions in this episode.

System 348

System Management Technology Customer Experience 348

William Mills

APRIL 26, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2017. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2017. 11:25 am Good Morning! Stay tuned!

social media 68

social media Customer Experience Marketing Strategies Strategy 68

Perficient

JULY 12, 2022

Across financial services – industries such as banking, wealth management, and insurance – the need for greater personalization has been a theme for several years. In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Abrigo

FEBRUARY 6, 2024

Yet despite warnings about the high prevalence and high costs of check fraud, many banks and credit unions operate without systematic fraud prevention programs or lack the technology to combat check fraud. Update your board about AML/fraud threats with this infographic: "5 Fraud typologies impacting you and your customers."

Fraud 221

Fraud Training Trends Regional 221

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. Employees are savvy with technology. Keep it simple. Make it personal .

Conference 340

Conference Video Branding Meeting 340

Abrigo

DECEMBER 14, 2023

Learn how to tap your data to generate management insights. The following steps can help narrow it down and focus your goals: Send out a simple, future-oriented survey to the board and executive management (read on for sample questions) to determine strengths, weaknesses, opportunities, and threats to your financial institution.

Lending 221

Lending Risk Management Meeting Survey 221

Perficient

SEPTEMBER 19, 2023

I sat down with three of our financial services experts who’ll be at the Vegas event this year and explored the key themes they anticipate at ITC 2023: LinkedIn | Blogs Brian Bell, Insurance Principal Artificial Intelligence – it is all the buzz now, but AI has been around for years when we think back to machine learning and data science.

Conference 221

Conference Strategy Innovation Industry 221

William Mills

SEPTEMBER 25, 2018

Voice reads key and then can access the dashboard manager where you can then log into a variety of apps like Credit Karma, Amex, Bank, etc. VoiceBiometrics, Password Manager, voice driven payments, digitizes ID’s, (not a digital ID), They are an identity provider. ^DG. Fortress ID is a password manager. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

FICO

MAY 10, 2023

Orchestration enables banks to execute processes related to customer experience and fraud prevention. As customer journeys and fraud management processes become more integrated and digitized, the outcomes from their automated decisions can influence other decisions made along the chain.

Fraud 52

Fraud Management Customer Experience Analysis 52

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Perficient

DECEMBER 8, 2020

My previous blog analyzed customer intelligence and the benefits it provides. This blog will show the benefits of personalization and outline what’s required to implement a personalization program. 81% increase in customer retention. 87% increase in customer engagement. 75% increase in sales conversions.

Analytics 309

Analytics Leadership social media Data 309

William Mills

APRIL 27, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. With the Fannie Mae and Freddie Mac still in recovery there has not been great investment in mortgage technology. These folks are may be one of the companies that bring 21st Century technology to the industry. Check back for new updates throughout the day.

San Francisco 69

San Francisco social media San Jose Customer Experience 69

Abrigo

AUGUST 25, 2021

Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. Takeaway 3 Enhancing the customer experience means delivering on customer expectations with digital offerings. Managing “the people side of change” can help institutions maximize their LOS’s potential .

Lending 195

Lending System Community Retail 195

FICO

JUNE 23, 2023

Home Blog Feed test Is Hyper-Personalization a Game Changer for Fraud Management? The results are differentiating for those companies that have embraced it, serving real-time personalized customer experiences. The areas of focus are originations and customer management.

Fraud 52

Fraud Management Customer Experience Strategy 52

PYMNTS

NOVEMBER 12, 2020

Also participating in the round were Anthos Capital, Global Brain, Clocktower Technology Ventures, Moneta VC, Mitsui Fudosan and Firestartr. “We The London-headquartered startup is striving to help startups and other firms “prototype, launch and scale financial products within their own customer experience.”.

US 220

US Capital Leadership Customer Experience 220

Perficient

AUGUST 12, 2020

Change Management for Teams to Realize ROI , presented by Perficient Management Consulting Principal and Organizational Change Management Chief Strategist, David Chapman. What’s New and Coming for Microsoft Teams , presented by Microsoft Technology Specialist, Michelle Gilbert. Other Microsoft Insights.

Management 332

Management Meeting Tools Technology 332

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . You may be wondering if embedded finance conflicts with distributed ledger technologies such as blockchain. Embedded Finance and Blockchain . Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

Perficient

JULY 11, 2023

Document creation and management is a crucial part of their operations. In this blog post, we will explore how OmniStudio empowers document generation across a range of industries, enhancing efficiency, accuracy, and compliance. For Word/PPT documents, you can simply replace the old file with an updated file.

Industry 346

Industry Data Management Meeting 346

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195