Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Leveraging cloud technology for streamlined operations and enhanced scalability.

Trends 221

Trends Industry Operations Customer Experience 221

Insights on Business

JANUARY 25, 2019

It is that time of year when we do an annual review of the blogs our readers viewed the most on our Insights on Banking blog. Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations.

Marketing 79

Marketing blockchain Compliance Innovation 79

Abrigo

SEPTEMBER 9, 2019

The same is true of financial institutions when they consider technology investments to transform their lending and credit operations. Weaknesses of the current technology and processes are clear during peak operating loads, showing up as backlogs and longer waits for customer decisions. Book the right loans at the right price.

Technology 150

Technology Lending Software Customer Experience 150

Perficient

DECEMBER 22, 2023

This blog was co-authored by: Ashley Simmons In conversations with financial services executives, Perficient consultants consistently delve into the application and usage of artificial intelligence (AI) within the industry. A pivotal aspect of this conversation revolves around the regulatory perspective toward AI.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Solutions Architects.

Data 497

Data Customer Experience Analytics Industry 497

FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Be fascinated by your customers, not your technology. Make customers feel safe. Omnichannel is customer-led.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

Perficient

FEBRUARY 29, 2024

This blog was co-authored by Perficient’s Chief Strategist and banking expert: Scott Albahary A slowing global economy, coupled with a divergent economic landscape, poses challenges for the banking industry in 2024. Personalization not only enhances the customer experience but also strengthens the bond between banks and their clientele.

Trends 221

Trends Industry Analytics Compliance 221

Perficient

APRIL 25, 2022

In our previous blogs , we’ve documented how insurance is a complicated product for the traditional commerce process. Over the next series of four blogs, we’ll lay out a four-step approach to building a commerce strategy beyond the shopping cart. But it’s not a product that most of us enjoy shopping for in our daily lives.

Strategy 419

Strategy Analysis US Technology 419

Accenture

FEBRUARY 15, 2022

One of the things I hear most from our banking clients today is that, as they increasingly adopt digital technologies, they are concerned about losing personal connections. The post Building customer connections with care hubs & experience centers appeared first on Accenture Banking Blog.

Technology 326

Technology Customer Experience 326

William Mills

APRIL 26, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2017. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2017. 11:25 am Good Morning! Stay tuned!

social media 68

social media Customer Experience Marketing Strategies Strategy 68

Perficient

DECEMBER 3, 2020

My last blog dove into the customer data management challenges financial companies might encounter when starting the personalization journey. Today, I’ll address customer intelligence and the benefits it provides. It enables you to build deeper and more effective customer relationships.

Customer Experience 322

Customer Experience Data Analytics Analysis 322

FICO

JANUARY 17, 2020

At FICO, we are tremendously proud of the work we do with leading banks, automotive lenders, and telecommunication providers to transform their customers’ experiences. If you’re interested in changing your dealer’s experience and winning more business, we’d love to talk with you. First up, buying a new car. by Tim VanTassel.

Customer Experience 59

Customer Experience Lending Analytics Video 59

Perficient

JULY 12, 2022

In the financial services industry, security, stability, and protection are foundational brand values from which to deliver customer experiences. From these key values, customer journeys and the experiences they deliver bring these brand values to life for the consumer. Elements of Delivering a Personalized Experience.

Industry 294

Industry Branding Customer Experience Marketing Automation 294

Perficient

MAY 28, 2020

My previous blog outlined the potential risks associated with 5G. In my final blog of this series, I go into detail on what financial services companies should be doing now, to prepare. 5G will allow you to offer customer service like never before. 5G will allow you to offer customer service like never before.

Mobile 340

Mobile Customer Experience Tools Data 340

William Mills

SEPTEMBER 25, 2018

However, they see their main value as helping to improve customer experience. ^SR Cashoff enhances customer engagement with its loyalty program offering cash back by big-name brands. William Mills III, Chief Executive Officer of William Mills Agency is live blogging today at FinovateSpring 2018. 09:34 am Cashoff.

Mobile 78

Mobile Customer Experience Lending Analytics 78

Accenture

APRIL 4, 2017

Storm clouds are gathering over the banking industry in the form of a fragmenting value chain, rapid migration to digital channels, encroaching financial technology firms, and open banking regulations. In many cases, banks will only have a fleeting opportunity to differentiate and brand their services to these customers.

Technology 157

Technology Trends Survey Customer Experience 157

Accenture

MAY 25, 2023

Accenture’s recent report, A New Era of Generative AI… The post Breaking Barriers: Exploring How Banks Scale Generative AI for Growth appeared first on Accenture Banking Blog. Every day, we see how artificial intelligence (AI) capabilities are mirroring and surpassing human capabilities at generalized skills.

Report 402

Report Customer Experience Technology 402

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

SEPTEMBER 19, 2023

I sat down with three of our financial services experts who’ll be at the Vegas event this year and explored the key themes they anticipate at ITC 2023: LinkedIn | Blogs Brian Bell, Insurance Principal Artificial Intelligence – it is all the buzz now, but AI has been around for years when we think back to machine learning and data science.

Conference 221

Conference Strategy Innovation Industry 221

William Mills

APRIL 27, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. With the Fannie Mae and Freddie Mac still in recovery there has not been great investment in mortgage technology. These folks are may be one of the companies that bring 21st Century technology to the industry. Check back for new updates throughout the day.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

Perficient

AUGUST 24, 2020

I introduced filling the gap in strategy in my last blog post and want to dive in deeper on one element. Systems: What technology do you have today? How happy are your customers? If you are talking Customer Experience then focus on that. External surveys to gauge how your customers feel. Is it up to date?

Strategy 322

Strategy Analytics Customer Experience Exercises 322

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Perficient

FEBRUARY 17, 2023

In the first two blogs in this series, Getting Started On Embedded Finance and Embedded Finance: Bolstering Brand Experiences, we defined embedded finance and looked at the goals and strategies that firms should take at the outset of their modern embedded finance journey, as well as how and why firms should consider getting embedded banking.

San Francisco 275

San Francisco Cards Online Payments 275

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . You may be wondering if embedded finance conflicts with distributed ledger technologies such as blockchain. Embedded Finance and Blockchain . Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform.

Technology 144

Technology Video social media Case Study 144

Perficient

DECEMBER 2, 2020

Common pitfalls that arise when healthcare organizations make technology decisions. LEARN MORE: Explore the blog series Paul mentions in this episode. What distinguishes organizations that are capable of weathering massive disruption from those that are less resilient. Listen to the podcast now.

System 348

System Management Technology Customer Experience 348

Perficient

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

blockchain 275

blockchain Management Regulation Resources 275

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. They wanted to know how investing in technology innovation was affecting growth. Which market trends matter – both in business and technology? Here’s what they found. That was before the pandemic.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Accenture

OCTOBER 19, 2020

This series of blogs looks at the future of banking in Growth Markets in a post-COVID-19 world. We saw in the previous blogs that every bank can be mapped on our DMI-CRI matrix, with each falling into one of three segments: Disrupt for Growth Digitise for Efficiency and Agility Restructure to Survive In this blog,….

Marketing 284

Marketing Customer Experience Analytics Digital Banking 284

Abrigo

MARCH 3, 2022

By leveraging their strengths in relationship lending and their access to technology in order to grow the small business loan portfolio profitably. CFIs are poised to regain the small business lending market Community Financial Institutions can leverage technology to improve customer experience and regain the small business lending market.

Lending 195

Lending Community Marketing Community Bank 195

Accenture

JULY 15, 2019

The focus for bank COOs is expanding beyond a pure cost perspective to include customer experience. Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹ The post The new bank COO appeared first on Accenture Banking Blog.

Customer Experience 150

Customer Experience Operations Survey Technology 150

Perficient

FEBRUARY 12, 2021

My previous blog covered how HR and technology can help improve your employee engagement through artificial intelligence. This blog explores how leadership can help kick off their commitment from the new hire’s onboarding stages. Employees are savvy with technology. Keep it simple.

Conference 340

Conference Video Branding Meeting 340

Perficient

MARCH 11, 2021

Who owns the patient experience in a health system. Common pitfalls that arise when healthcare organizations make technology decisions. LEARN MORE: Explore the blog series Paul mentions in this episode. Why cross-functional perspectives have become more important in healthcare business and finance decisions.

Management 309

Management System Technology Customer Experience 309

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

Accenture

JULY 10, 2020

Many banking customers have adopted digital technologies and contactless payments faster than experts had predicted. The post The four key roles of the branch network after COVID-19 appeared first on Accenture Banking Blog.

Trends 243

Trends Technology Payments Customer Experience 243

Accenture

JUNE 9, 2020

In my previous posts in this series, I talked about the importance of getting technology, security, operating models and governance right when navigating the Open Banking journey. Open Banking requires and depends on partnerships—from suppliers to business collaborators and from vendors to customers. Banks have….

Security 221

Security Operations Technology Customer Experience 221

Accenture

JUNE 17, 2019

For banks to take full advantage of the opportunities brought by Open Banking—from monetizing data to banking-as-a-platform—to grow their business, they will need to embrace and infuse Open Banking technologies into their operations. To optimize and simplify their operations for agility to capture opportunities driven by market change.

Customer Experience 153

Customer Experience Operations System Software 153