Perficient

MARCH 3, 2023

In our last blog, How Embedded Finance is Changing Purchasing & Borrowing Behaviors , we looked at embedded payments and loans and why companies would want to offer (increased sales, lower inventory, processing costs, data gathering) these bank-like services. If they did their job poorly, dependents would get paid.

Meeting 275

Meeting Customer Experience Apple Innovation 275

Cisco

DECEMBER 21, 2020

As you read in part one of this blog, due to the pandemic and the resultant exponential increase in digital transactions, Customer Experience is far more paramount than ever before, across all demographics. And best of all, your developers would have time and flexibility to innovate instead of chasing alerts.

Customer Experience 95

Customer Experience Innovation Policies Security 95

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Insights on Business

JANUARY 25, 2019

It is that time of year when we do an annual review of the blogs our readers viewed the most on our Insights on Banking blog. Looking at the top five blog entries of 2018, we see that using technology to meet the ever-increasing scale and rate of regulatory change is top of mind for financial service organizations.

Marketing 79

Marketing blockchain Compliance Innovation 79

Perficient

JULY 15, 2020

It affects decision making on everyday basis which does not let these enterprises provide value to their customers in an efficient manner. We at Perficient leverage Customer Experience Mapping the most. What is Phase 0 in terms of Customer Experience Mapping for our customers? Solutions Architects.

Data 497

Data Customer Experience Analytics Industry 497

Accenture

DECEMBER 14, 2021

Many businesses struggled, others adapted and innovated, and many new SMEs were born during the pandemic. appeared first on Accenture Banking Blog. Regardless of whether they thrived or neared failure, all of them are now counting on banks to help build for the future as the…. The post How can banks support small business recovery??

Innovation 356

Innovation Customer Experience Banking Trends Trends 356

Perficient

MAY 23, 2022

In our final blog on insurance commerce, we build on the previous insights on strategy, customer needs, and internal readiness. When it comes to technology and innovation, almost anything is possible, which can actually be a risk.

Strategy 294

Strategy Technology Customer Experience Innovation 294

Accenture

MARCH 6, 2020

To respond effectively, they need to attain a similar degree of agility throughout their onboarding and customer lifecycle management (CLM) processes—enabling them to protect their revenue base, bring innovative products to market faster and deliver market-leading customer experiences. Achieving this means overcoming….

Customer Experience 195

Customer Experience Innovation Management Marketing 195

Perficient

SEPTEMBER 19, 2023

The world’s largest gathering of insurance innovation, InsureTech Connect (ITC) , is right around the corner. Perficient recently launched its Generative AI Innovation Group , which combines our AI and strategy expertise with an agile, pragmatic approach to building solutions. What Matters Most to Insurers in 2023?

Conference 221

Conference Strategy Innovation Industry 221

FICO

MARCH 9, 2022

Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective. Our survey showed a positive outlook for banks and card issuers investing and innovating significantly in the digital space. Read our blog on our new Retail Banking 3.0 by Matt Cox.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Perficient

FEBRUARY 27, 2024

This blog was co-authored by Perficient’s Insurance Principal and expert: Brian Bell As we step into 2024, the insurance industry faces significant transformations driven by technological advancements and evolving customer expectations. Focusing on tailored customer experiences to enhance engagement and satisfaction.

Trends 221

Trends Industry Operations Customer Experience 221

Accenture

JANUARY 5, 2021

This thought leadership piece looks at Instant Payments in the Middle East – how this innovative trend being implemented in the region and elsewhere is changing the payments landscape, and what banks should do to fully leverage its value.

Payments 299

Payments Leadership Regional Trends 299

FICO

MAY 17, 2023

FICO is on a mission to unlock the potential of Applied Intelligence and create a connected end-to-end customer experience. In fact, we are so committed to this and believe in it so deeply that we have changed our mission Here it is: Applied Intelligence – powering your customer connections. Innovation is incredibly important.

Customer Experience 97

Customer Experience Innovation Trends Strategy 97

Cisco

AUGUST 11, 2020

In this series of Cisco Financial Services blogs, we will examine how current industry dynamics are redefining ‘ business resilience ’ capabilities and why these new capabilities are an invaluable asset for financial services in uncertain economic times. Cisco Connected Experiences.

Innovation 119

Innovation Customer Experience Survey Meeting 119

Perficient

FEBRUARY 29, 2024

This blog was co-authored by Perficient’s Chief Strategist and banking expert: Scott Albahary A slowing global economy, coupled with a divergent economic landscape, poses challenges for the banking industry in 2024. Explore and integrate alternative data sources and innovative scoring models to offer fairer assessments of creditworthiness.

Trends 221

Trends Industry Analytics Compliance 221

William Mills

APRIL 27, 2017

William Mills Agency will be live blogging at FinovateSpring 2017. ALL LENDERS whether banks, credit unions or independent mortgage bankers MUST step up their customer experience and reduce costs with new technology from companies like BeSmartee. Valuable, but I’m not sure if there is a core innovation represented here. ^SR.

San Francisco 68

San Francisco social media San Jose Customer Experience 68

Chris Skinner

APRIL 24, 2018

They said that they had been mapping financial moments – getting married, buying a house, having a baby, crashing your car, etc – and had started to reimagine the whole customer experience in those moments using … The post The bank’s view of Open Banking appeared first on Chris Skinner's blog.

Customer Experience 297

Customer Experience Digital Banking Innovation 297

FICO

JANUARY 3, 2017

With 2016 recently coming to a close, we took a look back to uncover which topics you – our blog readers – gravitated toward last year. Chief among your interests were analytic innovation, credit risk, regulatory compliance, customer experience and mobile payments. Why Is Customer Experience So Hard to Explain? –

Analytics 53

Analytics Customer Experience Mobile Innovation 53

Accenture

AUGUST 28, 2023

According to recent Accenture research, banking customers view loyalty as a two-way street: they are open to being loyal to one primary bank, but they want their bank to recognize and reward this loyalty. And while the… The post How banks can reimagine a winning loyalty strategy appeared first on Accenture Banking Blog.

Strategy 281

Strategy Customer Experience Study Digital Banking 281

Accenture

OCTOBER 25, 2022

In that spirit, I’m turning my blog over to my colleague Steven Smith for this post on the once-in-a-generation opportunity emerging in retail banking right now. The post Why retail banking presents rare opportunities right now appeared first on Accenture Banking Blog. Steve is a managing director at Accenture and our….

Retail 221

Retail Management Customer Experience Innovation 221

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. They’re neither as focused nor as agile as Reinventors.

Innovation 96

Innovation Security Case Study Strategy 96

Perficient

DECEMBER 15, 2020

The Creativity International Design Awards is active in recognizing exceptional design and the designers and innovators who make it happen. At Perficient, we aim to build and maintain strong partnerships with our clients with set expectations of creating exceptional work, and receiving awards for that work takes it one step higher.

Tools 475

Tools Policies Industry Community 475

Accenture

SEPTEMBER 9, 2022

So far, in this series of blogs on the evolution of banking operations for the digital era, we’ve looked firstly at how banks can gain competitive advantage from bringing ops and tech closer together and then at how operations can help design and deliver compelling digital experiences for customers.

Operations 195

Operations Customer Experience Digital Banking Innovation 195

Accenture

JUNE 17, 2019

The bank built an integrated, omni-channel platform to run across both its retail and corporate banking businesses and deliver an innovative and distinctive digital bank experience to its more than 500,000 customers who represented more than 850,000 accounts. That’s the route that a mid-sized regional US bank took.

Customer Experience 153

Customer Experience Operations System Software 153

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Capitalizing on PPP innovations for a better experience. learn more.

Lending 259

Lending Community San Antonio Survey 259

Accenture

AUGUST 22, 2021

As I read my colleague Robert Vokes’ perspective on the importance of banking’s human connections in a digital age, I thought about the Business of Experience (BX) as the next level in activating more meaningful connections, and the opportunity I am seeing for Canadian banks.

Customer Experience 322

Customer Experience Innovation 322

Accenture

NOVEMBER 2, 2022

The post Four big ideas in the wake of Sibos 2022 appeared first on Accenture Banking Blog. Fintechs are an existential threat to incumbent banks or they are their most important partners. Sustainability is on the cusp of major….

Conference 221

Conference Fintech Customer Experience Innovation 221

PYMNTS

JANUARY 31, 2018

In what was described by eBay as an effort to improve customer experience and offer sellers a more competitive cost structure, eBay announced news on Wednesday (Jan. 31) that it will intermediate payments through a multi-year implementation that may last through mid-2020.

Payments 149

Payments Customer Experience Risk Management Data 149

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. Dollars for innovation tied up in IT infrastructure. Technology spending priorities. Asset/Liability. Fraud Prevention. Portfolio Risk & CECL. Learn More. Fraud Prevention.

Resources 150

Resources Security Customer Experience Fraud 150

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . In this blog, we defined what embedded finance is and what companies should consider as they decide whether they should pursue embedded finance as a firm. Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

Perficient

MARCH 3, 2023

In our first blog in this series, Blockchain: The Secret Sauce to Supply Chain Visibility , we covered why visibility is so crucial in the supply chain for all parties and gave examples of firms using distributed ledgers to help improve customer service, reduce inventory costs, provide proactive status updates, and help mitigate risk.

blockchain 275

blockchain Management Regulation Resources 275

Abrigo

SEPTEMBER 2, 2020

Without the ability to have face-to-face branch interactions due to the coronavirus, it became imperative for financial institutions to serve customers effectively through digital channels. See how digitization can improve customer experiences. Capitalizing on PPP innovations for a better experience. learn more.

Lending 195

Lending Community San Antonio Survey 195

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

Accenture

APRIL 6, 2021

The post Open Banking in the Middle East: Time is of the essence appeared first on Accenture Banking Blog. Subsequent pieces will focus on the business case for banks in the region and lay out the actions they need to take….

Leadership 285

Leadership Regional Customer Experience Banking Trends 285

William Mills

MAY 10, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. They offer chat bots for customer support, with the ability to create custom bots. There is a growing focus on customer experience and related compliance issues. Demo 2: when a customer does need to talk with an agent.

San Jose 40

San Jose Customer Experience Mobile social media 40

Perficient

JANUARY 26, 2021

More blogs from our Sitecore team: How Leadership Drives Motivation for Career Growth at Perficient. See the rest of the Sitecore blogs here. Why Sitecore and Episerver Developers Choose Perficient. Built In Recognizes Perficient as a Company with a Remote Culture Built to Last. Building the New Perficient Website on Sitecore.

Training 322

Training Community Leadership Strategy 322

Accenture

JUNE 27, 2022

The post Do your banking customers follow your happy path? appeared first on Accenture Banking Blog. And when this happens, how quickly and easily can you get them back on track, ensuring….

Customer Experience 195

Customer Experience Operations Digital Banking Innovation 195