Banking 2020

JUNE 4, 2015

An online study of 5,000 consumers in the US uncovered the worst aspects of getting help from customer service contact centers. Agents not knowing the answer: Offline retail (47%) and technology sectors (47%) performed the worst. Findability of answers on website: Online retail (40%) and banks (36%) performed the worst.

Retail 40

Retail Maine Online Study 40

Banking 2020

JANUARY 27, 2016

For the last few years, developed countries around the world have been witnessing an unrelenting march away from cash, as consumers take advantage of new technologies such as fast payments, contactless and mobile to complete transactions without resorting to notes and coins. Newer technologies help Asian markets. per cent in 2013.

National 40

National Mobile Technology Payments 40

Banking 2020

NOVEMBER 30, 2015

Banking institutions must engage with emerging financial technology (FinTech) companies or risk being left behind by an industry that is currently undergoing one of the largest transformations ever seen. Key reasons for this include innovations in the technology industry that offer significant opportunities to financial firms.

Fintech 40

Fintech Innovation Industry Meeting 40

Banking 2020

NOVEMBER 22, 2015

A study from Stockholm’s KTH Royal Institute of Technology says the country’s embrace of electronic payments means it’s set to ditch cash in the near future. Big banks like SEB, Swedbank and Nordea Bank have stopped manual cash-handling services in the vast majority of their local branches.

Study 40

Study ATM Mobile System 40

Banking 2020

AUGUST 27, 2015

The US has been identified as the leading country for card fraud, after a new study revealed almost half of global losses to the crime last year occurred in the nation. This is according to The Nilson Report, which found 48.2

Fraud 40

Fraud US Cards National 40

Banking 2020

NOVEMBER 24, 2014

Animation aside, that would probably be Moneyball , an absorbing analysis of the moves made by Oakland As manager Billy Beane to rely more on technology-driven data than old-school scouting to put together his 2002 roster. Anybody remember the last time Brad Pitt showed up in a big-screen movie that didn’t have much blood and gore?

Oakland 70

Oakland Analytics Regulation Examples 70

Banking 2020

FEBRUARY 2, 2016

Regardless of how and why they hit the market, some technology-driven innovations seem to lend themselves to particular vertical markets and/or disciplines. Wearable technologies? For example, other studies have turned up numerous problems with the ‘click-and-collect’ orders placed on Cyber Monday. Social channels?

Retail 40

Retail Strategy Boston Industry 40

Banking 2020

JUNE 9, 2015

Midsize banks (those with deposits between $2 billion and $33 billion) have traditionally been the leaders of customer satisfaction in the banking industry, but technology has advanced to the point where big banks and regional banks are closing the gap. Retail Banking Satisfaction Study SM. .

Regional 40

Regional ATM Customer Experience Policies 40

Banking 2020

SEPTEMBER 15, 2015

businesses and consumers complete transactions, as the nation is only just getting up to speed with EMV technology. UK case study. In the UK, the scheme was launched nearly seven years ago back in May 2008, and in the years following there was a surge in online banking fraud. Drivers of change. Prevention.

Fraud 40

Fraud Payments St. Louis Security 40

Banking 2020

MAY 14, 2015

America’s most recognizable banks, however, spend more just on technology. percent of revenue, IT spending in the banking and financial services industry is second only to the software/internet industry. According to the Fortune 500 ranking, Hershey has revenues of more than $7 billion, Motorola takes in $8.7 in the U.S.

Cyber Security 40

Cyber Security Software Study Industry 40

Banking 2020

FEBRUARY 25, 2015

As we’ve all been told time and again, these younger consumers drive new app development by being ultra-fickle: They switch between technologies—and by extension, between financial services providers—almost on a whim, loyalty be damned. The top motivations for doing it are communication, shopping and health—in other words, not banking.

Online 40

Online Millennials Video Technology 40

Banking 2020

NOVEMBER 24, 2014

Animation aside, that would probably be Moneyball , an absorbing analysis of the moves made by Oakland As manager Billy Beane to rely more on technology-driven data than old-school scouting to put together his 2002 roster. Anybody remember the last time Brad Pitt showed up in a big-screen movie that didn’t have much blood and gore?

Oakland 42

Oakland Analytics Regulation Examples 42

Banking 2020

OCTOBER 30, 2015

With all due respect to tradition, our business is on the cutting edge, which includes a steady stream of new tools and technologies. A new study from Business Insider’s BI Intelligence graphically illustrates the erosion in branch banking services. It’s a potentially odd combination, to be sure.

Community 40

Community United States Survey Millennials 40

Banking 2020

NOVEMBER 11, 2015

MasterCard’s first Retail Social Listening Study , which analysed 1.6 Specifically, consumers want technology innovation to create more convenient ways to pay. However important or clever these changes are, the industry has to keep the consumer at the heart of its plans and a new survey shows exactly what customers want. Convenience.

Payments 40

Payments social media ATM Innovation 40

Banking 2020

NOVEMBER 8, 2015

If MasterCard wants higher value contactless payments there is a fraud question that needs answering: how safe is your data when it’s transmitted using the NFC technology that smartphones rely on for carrying out a contactless payment? Fraud question.

Payments 40

Payments Fraud Cards Retail 40

Banking 2020

FEBRUARY 9, 2016

Globally, the millennial population looks to do their banking through a mobile app. Over 43 percent do it online via their bank’s website, while only 7.8 percent use a physical bank. Generation X is starting to dip their toes in mobile banking.

Mobile 40

Mobile Industry Millennials Survey 40

Banking 2020

MARCH 6, 2015

Gamification has been around long enough to prove its success in fields as disparate as fitness, brand marketing and education, and even scholarly studies confirm its effectiveness. Gamification is not about playing games—it’s about using a more creative and empathetic approach to engaging a particular audience in specified activities.

How To 40

How To Branding Mobile Innovation 40

Banking 2020

AUGUST 19, 2015

Studies show that a person has more anxiety about losing their mobile device than their purse or wallet. Fintech players, like Digital Insight, are excited about where this technology can take us, and want customers to engage with confidence and know that their information is safeguarded.

Mobile 40

Mobile Security US Data 40

Banking 2020

FEBRUARY 8, 2016

Of course, it’s all driven by technology. Every individual in every corner of banking is aware of how the spread of digital technologies demolished established industries dependent on content, from music to travel reservations. So what comes next for industry players? It’s a market of emerging and endless opportunities.

Industry 40

Industry Study Regulation Comparison 40

Banking 2020

OCTOBER 20, 2015

Traditional business banking services for larger companies have been a profitability mainstay for many financial institutions, but this typically isn’t the case for the small-business segment. Some studies estimate that there are 28 million small businesses in the U.S., representing more than $6 trillion in revenue.

How To 40

How To Training Boston Millennials 40