PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

PYMNTS

JUNE 21, 2019

Consumers are shopping, gaming and streaming entertainment online — everything is increasingly becoming digital-first, particularly for younger consumers, and credit unions nationwide know they must compete on those grounds. Finding Friendly Ground With FinTech Firms. The challenge lies in the “how.”

Fintech 163

Fintech Fraud ATM Data 163

PYMNTS

JANUARY 13, 2021

The purchase is said to be in line with Sea’s aim to expand its position as a FinTech trailblazer throughout the region. Since then, PSCU has migrated from being a transaction processing service reseller to a FinTech provider helping credit unions (CUs) and their members. and PT Danadipa Artha Indonesia. billion transactions annually.

Digital Banking 141

Digital Banking ATM Capital Regional 141

PYMNTS

JUNE 29, 2020

Wealthfront , the online investment service firm, has added checking features to its app. The Palo Alto, California startup said the no-fee account is the company’s latest move to build a next-generation banking service that is branchless, automated and optimizes every dollar.

Fintech 151

Fintech California New York ATM 151

PYMNTS

FEBRUARY 27, 2020

Online and mobile banking’s increasing popularity has driven many credit unions (CUs) to embrace self-service models, emphasizing ATMs, digital banking and other remote services, and reducing physical branches’ importance. Being in the top ranks for CU education is not enough to ensure success, however.

Nevada 131

Nevada Innovation Security ATM 131

PYMNTS

FEBRUARY 28, 2020

The banking industry is undergoing a sea change in the new decade, with online and mobile banking growing ever more popular among customers, and challenger banks and FinTechs disrupt the market with new technologies. Developments From Around The World Of Digital-first Banking.

ATM 159

ATM Study Analytics Meeting 159

PYMNTS

APRIL 22, 2020

In the April Digital-First Banking Tracker ® , PYMNTS explores the latest in the world of digital-first banking, including new simplified loan deferment processes from Bank of America, $3.6 Developments From Around The World Of Digital-First Banking.

Analytics 141

Analytics Data America Cleveland 141

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. So, how can credit unions work to stand out from their competitors when every bank is digital-first?

Data 152

Data Digital Banking Innovation Fintech 152

PYMNTS

MARCH 2, 2020

How important are humans to your retail banking experience? It’s a fair question given that ATMs and mobile banking can now make the whole “teller in a window” thing disappear permanently. It’s one of the themes explored in the February 2020 Digital-First Banking Tracker® , done in collaboration with NCR Corporation.

ATM 191

ATM Millennials Retail Video 191

PYMNTS

APRIL 13, 2020

Consumers Think About the Key Issues Driving the Connected Economy explored a census-balanced sample of consumers who bank with legacy financial institutions (FIs) as well as credit unions (CUs), digital banks and even PayPal. We asked consumers to define banks, and they did so in much the same way, with 98.8

Digital Banking 154

Digital Banking ATM Community Bank Survey 154

PYMNTS

JULY 1, 2020

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . The collaborative analysis does not predict an overnight exodus of consumers from their banks and does not assume that Amazon is ready to leap into personal banking.

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

SEPTEMBER 23, 2020

And FIs want to help consumers spend money in the places where they want to spend money — which, in the wake of COVID-19 — is largely online. How should those that have fallen behind make the first leap forward before they find themselves disrupted out of business by the big banks and FinTechs already ahead in this race?

Cards 283

Cards Meeting Mobile Digital Strategies 283

The Financial Brand

JANUARY 6, 2021

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.

Digital Banking 43

Digital Banking Branding Innovation Strategies ATM 43

PYMNTS

FEBRUARY 13, 2020

That’s a challenge, as banks have traditionally plied their trade through face-to-face interactions. The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. Looking At Open Banking. Open Banking is taking root in the U.S. Here, geography plays a role.

Millennials 231

Millennials Digital Banking Mobile Course 231

Fintech Labs Insights

AUGUST 31, 2021

Fintech startups had quite the showing in this year’s INC 500 ranking. In comparison, last year the highest-ranked fintech was #46 Yieldstreet and there were only 2 other fintech startups in the top 100. Bitcoin ATMs. Online POS. Online Digital Banks for Small Businesses (SMB) August 2021.

Fintech 15

Fintech Company United States Comparison 15

The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 33

Fintech ATM Branding Mobile 33

PYMNTS

AUGUST 17, 2017

But, while closing physical bank branches might appear to be a wise cost-saving measure, the move comes with risks that could hurt banks’ relations with new millennial customers. Armistead also spoke to the lesson the bank is learning from smartphone apps to better serve its customers online and in brick-and-mortar locations.

Millennials 132

Millennials Digital Banking San Francisco Fintech 132

Gonzobanker

MARCH 24, 2021

Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Chime and other challenger banks have quickly moved from being something mid-size FIs need to keep an eye on to being legitimate competition. That will be the reality at banks as well.

Customer Experience 144

Customer Experience Strategy Community ATM 144

PYMNTS

OCTOBER 11, 2017

A century later, Diebold went public and got into the ATM business. That hasn’t been the case for banks until now, as traditional financial institutions have had the luxury of taking it slow and conservative with their movements. That’s largely thanks to the trend of nimble FinTech startups edging out traditional FIs.

Retail 118

Retail ATM San Francisco Chicago 118

The Financial Brand

JANUARY 6, 2021

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.

Digital Banking 22

Digital Banking Branding Innovation Strategies ATM 22

PYMNTS

JUNE 28, 2018

Discussing the recent spate of bank hacking attacks with a reporter , he said “online security hasn’t been taken seriously in Mexico’s banking sector” — which itself presents a business opportunity for firms who sell cyberattack insurance, he added. But that may now change, he said.

America 102

America Security Miami Conference 102

NCR

JANUARY 10, 2017

The surprise move had many consequences, including long queues outside bank branches and debate over whether the government had made the right move. Another clear repercussion was a move towards digital transactions , to the benefit of fintechs and payment firms like Paytm, FreeCharge and MobiKwik. Not necessarily.

ATM 40

ATM Digital Banking System Industry 40

Fintech Labs Insights

MAY 24, 2021

I’ve been expecting digital banking disrupters in the SMB space since the beginning of the online banking era (late-1990s). Free ATM transactions through MoneyPass ($2.50 Related: Top 15 Online Digital Corporate Credit Cards for Small Businesses (June 2021). But now we have some impressive entrants.

Taxes 15

Taxes United States FDIC ATM 15

Fintech Labs Insights

MAY 24, 2021

I’ve been expecting digital banking disrupters in the SMB space since the beginning of the online banking era (late-1990s). Free ATM transactions through MoneyPass ($2.50 Related: Watch 12 Fintech Startups Pitch at Startupbootcamp Amsterdam Demo Day (May 2021 update)). Top 26 Digital Lenders to U.S.

Taxes 15

Taxes United States FDIC ATM 15

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

MARCH 9, 2020

It’s a fair question today, particularly as we observe the blurring of the lines between traditional banks, Big Tech and FinTechs — and as we contemplate the impact that the blurring of the digital and physical worlds has on consumers’ expectations and customer service paradigms. Seven percent (7.4) percent) or PayPal (3.2

How To 232

How To Millennials ATM Fintech 232

Gonzobanker

JULY 27, 2018

Ask four different industry experts how satisfied bank customers are with their delivery options and you’ll likely get four completely different answers. A Fiserv study revealed that 44% of customers prefer to do routine transactions with tellers at a branch rather than online. Banks have history here. Recent examples: The J.D.

Study 88

Study Survey Millennials Online 88

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. It’s an online savings account, we’re not the first ones to do this, certainly. Demographics, shmemographics.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Fintech Labs Insights

SEPTEMBER 9, 2021

The company is an aggressive online marketer attracting nearly 300,000 visits via paid marketing across 740 publishers vs. 80,000 via organic search according to SEMrush (Aug 2021). SMB digital banks. The banking partner is Middlesex Savings Bank , a Natick, MA-based community bank with $5.7B 50 min deposit.

Boston 15

Boston Cards ATM Community Bank 15

PYMNTS

AUGUST 22, 2019

Banks are not just competing for customer engagement and retention — they are also vying for funding and resources as they overhaul their infrastructure and banking tools. The latest Digital Banking Tracker examines how legacy institutions stay competitive with challenger banks. Competition Can Lead to Innovation.

Digital Banking 166

Digital Banking Mobile Study Data 166

Cisco

MAY 29, 2019

But, when it really comes down to it, how can banks, saddled with regulations and security challenges, compete with the experiences offered by customer-obsessed tech powerhouses and agile fintechs? Features such as end-to-end online account opening and simple, secure ID verification tell customers “we see you, and we value your time.”

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MAY 22, 2017

“Things are changing, but not really at the pace one would expect,” said Nirupama Soundararajan, an economist at Pahle India , a New Delhi-based political research think tank, who believes that the slow rate of change is also reflective of India’s struggle to adopt digital banking services. Demonetization and the rise in cash usage.

Fraud 103

Fraud Analysis Payments Regulation 103

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s digital push, a theme it refers to as “Mobile First, Digital Everything,” is showing positive early results.

Cards 76

Cards Mobile Strategy Branding 76

PYMNTS

MARCH 16, 2016

As the banking shift brought about by the rise of FinTech startups continues to disrupt the traditional brick-and-mortar banking experience to make it seamless, convenient and richer, we’re seeing all sorts of interesting partnerships and technological adoption. rollout of new voice biometric and Touch ID security.

Digital Banking 100

Digital Banking Innovation Mobile ATM 100

Fintech Labs Insights

AUGUST 8, 2016

There has been an average of 28 fintech deals per week this year. Fintech deals by size from 9 July to 15 July, 2016: Blockchain Intelligence Group. Online automobile insurance. Digital banking technology. Digital renter’s insurance. Tags: Consumer, merchants, ATM, cash-back, mobile.

Company 12

Company Fintech New York City blockchain 12

Tech and Finance

JULY 13, 2016

“The inability for the majority of regional and mid-sized banks to keep pace with investment in digital technology became more apparent in the most recent survey, with online, mobile and ATM satisfaction levels all being below 2015 levels,” according to Marous. Additional Resources.

Regional 28

Regional Mobile Millennials Study 28