ATM Marketplace

APRIL 17, 2019

The annual awards honor financial institutions and fintech providers whose unique strategies and technologies are heightening the consumer experience.

Customer Experience 67

Customer Experience Strategy Fintech Technology 67

PYMNTS

DECEMBER 26, 2019

As Swami told PYMNTS, open source could spark more payments innovation in the coming decade, as more players involved in payments look to affordable, interoperable and collaborative solutions that are relatively easy to scale — in this case, helped along by cloud computing technology and the work of developers to improve payments technology.

Software 132

Software Payments ATM Course 132

Insights on Business

JUNE 23, 2017

In the banking world, that means the “FinTechs,” companies that exist at the intersection between technology providers and financial service providers. FinTechs appeared on the scene about a decade ago and started cherry picking a number of financial services that had historically been provided by banks.

Fintech 154

Fintech Innovation Technology Branding 154

PYMNTS

MARCH 3, 2020

Banks looking to make the most out of these rare visits must use the latest technologies. Technologies such as predictive analytics and target marketing enable employees to help more customers per hour, and advanced self-service stations equipped with touchscreens may eliminate the need for customers to interact with human bankers.

ATM 151

ATM Fraud Study Regional 151

ATM Marketplace

APRIL 25, 2018

Through Friday, June 15, Networld Media Group is accepting entries for the 2018 Bank Customer Experience awards from innovative financial institutions and fintech providers whose unique strategies and technologies are enhancing the consumer experience.

Customer Experience 48

Customer Experience Strategy Groups Innovation 48

Insights on Business

JANUARY 4, 2018

In banking and in financial services generally, we’re seeing new technologies emerge every day, in both customer-facing and operational capabilities. Regardless of the source, in the cloud, a bank can create unique experiences quickly, almost on the fly, and bring those to their customers to meet a range of financial needs.

Customer Experience 156

Customer Experience Innovation Fintech System 156

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. The specifics are unclear, but bankers recognized that this will be an absolute game-changing technology in future years, and delivery will change in ways we can’t even conjure yet.

Fintech 195

Fintech Community Regional Technology 195

Bobsguide

JULY 12, 2022

Banking and financial services are rapidly moving towards Software-as-a-Service (SaaS) solutions, which allow banks to move their technology stacks from vertically integrated, product-based business models towards open, horizontal models that provide banking as a platform. Evolution to BaaS. appeared first on Bobsguide.

Software 88

Software Customer Experience User Experience Mobile 88

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Bank of America recently reported that in 2020, 84% of all deposits were made through its automated channels (mobile, online and ATMs).

Customer Experience 154

Customer Experience Strategy Community ATM 154

PYMNTS

JANUARY 3, 2019

While banks are only thinking about underwriting, other FinTech players are thinking about that full journey — and are capturing the customers who will then open the loan “along the way” with the player that brings them that fuller list of relevant services. The Two Big Shifts In Technology.

ATM 154

ATM Data Examples Training 154

South State Correspondent

JUNE 22, 2022

The iPhone, Uber, and Airbnb all fall into this category as does the ATM. Innovation is much more than just new technology and encompasses a combination of product design, pricing, and marketing. However, few banks, or fintechs, focus on the top right quadrant. This is the riskiest category but potentially the most rewarding.

Innovation 195

Innovation Meeting Apple Maine 195

Celent Banking

FEBRUARY 28, 2017

New digital channels include SMS/text, ATM and Facebook. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Physical channels include the local coffee shop.

Innovation 100

Innovation Lending Boston Trends 100

Celent Banking

FEBRUARY 28, 2017

New digital channels include SMS/text, ATM and Facebook. While some banks are rolling out Open API development portals in response to regulations like PSD2, the Model Bank candidates in this category are using APIs to improve the customer experience. Physical channels include the local coffee shop.

Innovation 100

Innovation Lending Boston Trends 100

ZootBlog

JANUARY 12, 2016

This year’s predictions include topics from the preceding year, with the addition of projected advancements in the areas of biometrics, enhanced customer experience, big data, digital payments, and innovation. However, iris and facial recognition technologies are beginning to surface as viable options as well. Biometrics.

Industry 63

Industry Trends Customer Experience blockchain 63

NCR

DECEMBER 1, 2017

There are plenty of challenges to face up to, from regulatory changes in Europe and fintech disruption, to the startlingly rapid evolution of technology and consumer expectations. The Fed also highlighted competition from fintechs as a trend that could increase the pressure on smaller providers. The value of personalization.

Community 56

Community Community Bank Michigan Lending 56

Insights on Business

NOVEMBER 22, 2017

The changes we see in the global payments landscape, driven by innovative technologies, are fundamentally changing the industry, but they come with a brand new set of challenges. On the other hand, technology capabilities are supporting increasingly complex, sophisticated and global fraud and cybercrime patterns.

Fraud 125

Fraud Payments Innovation Industry 125

NCR

FEBRUARY 6, 2017

By offering the type of interactions customers want, they can get ahead of their competitors, improve their customer experience and find new avenues for revenue generation. New technology capabilities are driving demand for any time, anywhere banking. Empowering the latest technology.

social media 40

social media Strategy Customer Experience Big Data 40

NCR

MAY 8, 2017

Today’s customers have more choice than ever when it comes to managing their finances, and competition from innovative new players in the fintech space is fiercer than ever. And one area in which it’s vital for these organizations to improve is when it comes to their underlying technology infrastructure.

System 74

System Branding Fintech Technology 74

Alex Jimenez

FEBRUARY 1, 2019

For the past few years I’ve noticed that more and more banking and banking technology articles about the future of banking seem to be informed by dubious claims. The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology.

Survey 40

Survey Strategy ATM Analysis 40

PYMNTS

APRIL 22, 2016

The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth. “It’s For Dickinson, the actual rollout of EQ Bank was two years in the making – “building everything from scratch – the technology stack, the team, the operations, the brand – everything,” he said.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Gonzobanker

SEPTEMBER 20, 2016

The conference intentionally does not group presenters by technology or category or anything else. When it comes to voting for “best in show,” the presenters with the flashiest interfaces invariably win, regardless of the business potential or technological innovation of what was presented. customer service and advice/guidance).

Conference 60

Conference Cards Analytics Technology 60

William Mills

MAY 9, 2018

There are a number of great events in FinTech but this one I do my best to attend each year. Again another financial wellness platform using machine learning technology. A TON of really old technology is being used in mortgage lending. In fact, Fiserv recently sold ALL of their mortgage technology to a PE firm.

Security 40

Security Samsung Strategy San Jose 40

PYMNTS

MAY 21, 2016

That, as it turns out, was the good old days of voice technology assistance. Today the incorporation of voice technology into daily activities runs the gamut, from taking music requests on-demand to ordering from Amazon to typing your texts for you. to roll out a voice technology offering. The response thus far? Phenomenal.

Technology 115

Technology Trends Maine Digital Banking 115

William Mills

MAY 11, 2016

Banks are not experts in IT, so now they can leverage plug-and-play technology functionality. Corezoid is advocating for a “process focused” view of bank technology, by use of APIs. PayActiv helps consumers with short-term cash, available to be picked up from any ATM. 01:15 pm 10 Reasons Why Fintech Startups Fail.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 9, 2016

An App Store for FinTech applications. From their web site: Based in San Francisco, MarketX was founded by a group of experienced professionals from finance, legal, and technology backgrounds. Addresses compliance, fraud experience and customer experience analytics. Check back for new updates throughout the day.

social media 40

social media ATM Mobile Customer Experience 40

CB Insights

AUGUST 23, 2018

Over the past two years, the bank has spent nearly $20B to scale its technology and prepare itself for the next generation of banking. This trend towards digitization is already starting to play out as fintechs circumvent banking licenses by partnering with issuing banks to offer checking account-like products. Fintech partnerships.

Cards 76

Cards Mobile Strategy Branding 76

William Mills

MAY 11, 2016

Helping banks with customer retention by transforming data into knowledge about their customer’s engagement and key events on their journey. Race Data brought bank client on stage who is thrilled with the product, he also states that the technology gives context to bank call center employees as well. ^KT. Robert Armiak (CEO).

Video 40

Video Mobile social media Analytics 40

PYMNTS

OCTOBER 23, 2018

A consumer can go to an ATM and take out $500 without a problem, but that same consumer is going to have to walk into a bank and see a teller in order to withdraw $5,000. Things like going to a counter to get cash, he said, are being handled through technology like mobile banking apps and self-service options.

Retail 186

Retail Online Data Mobile 186

PYMNTS

JULY 13, 2016

For this month’s Digital Banking Tracker™ cover story, PYMNTS spoke with NUMBER26 co-founder and CEO, Valentin Stalf, about how his company is using a foundation in digital and mobile technology to build a better, easier to use bank. allowing customers to make contactless payments of up to £100 and more quickly replace stolen or lost cards.

Digital Banking 100

Digital Banking User Experience Mobile Apple 100

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

FICO

JANUARY 19, 2018

Through their own innovations and an overall advancement in technology, online retailers attracted customers away from legacy retailers with a wide variety of choices, low prices, and high convenience. The financial and retail sectors both have emerging competitors who are more technologically sophisticated than the incumbents.

Analytics 45

Analytics Millennials Retail Data 45

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Fidelity — Fidelity Center for Applied Technology (FCAT) and Fidelity Labs. Get the entire 43-page PDF. One popular approach: in-house financial innovation labs. Founded: 2015.

Innovation 78

Innovation blockchain Technology Groups 78