The Financial Brand

AUGUST 30, 2020

Senior executives reveal eye-opening digital growth statistics as the megabank unveils new mobile banking features and branch and ATM plans. The post Why BofA, not Fintechs or Amazon, Should Keep Bankers Awake at Night appeared first on The Financial Brand.

Fintech 39

Fintech ATM Branding Mobile 39

Gonzobanker

FEBRUARY 20, 2021

GonzoBanker mothership Cornerstone Advisors’ recent What’s Going On In Banking 2021 research points to digital account opening being the top bank tech replacement priority in mid-size banks for the third year in a row. Digital banking providers answered the demand with digital account opening solutions.

Digital Banking 97

Digital Banking Lending ATM Atlanta 97

PYMNTS

MAY 23, 2019

Digital banking is not the main element that drives consumers toward using a credit union. However, as Lumin Digital President Jeff Chambers told Karen Webster in a recent conversation, that doesn’t mean the digital banking experience isn’t critical to credit unions’ relationships with their members.

Online 123

Online Millennials Digital Banking Maine 123

The Financial Brand

JANUARY 6, 2021

The post Sustaining Digital Banking Channels’ Explosive Growth in 2021 appeared first on The Financial Brand. Financial institutions that want to stay in the game need to offer solid basic services before they get fancy.

Digital Banking 29

Digital Banking Branding Innovation Strategies ATM 29

PYMNTS

OCTOBER 30, 2018

A consumer’s sense of security and trust can be a funny, even unpredictable thing, especially when it comes to payments, banking and commerce. Maybe it’s the reputation of a brand that lowers the mental resistance to inputting payment and personal details on a mobile device to complete a transaction.

Mobile 184

Mobile UX Security Fintech 184

PYMNTS

JUNE 22, 2017

New digital banking solutions are creating new options for these citizens to make a difference in the world through their consumer purchases. Nearly a third of consumers today make purchases from brands that reflect their social and environmental values, according to a recent survey. About the Tracker.

Millennials 117

Millennials Digital Banking Survey Tools 117

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. It’s a bit of an unprecedented step – I don’t really know many banks that have a waitlist for their bank account.”.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Alex Jimenez

FEBRUARY 1, 2019

Banking customers reported using the branch channel significantly more than any channel, followed by ATMs, digital, call center, and automated telephone. Channel data revealed strongest use of digital followed by automated phone, ATMs, branches, and call center. What could explain such a difference?

Survey 40

Survey Strategy ATM Analysis 40

CB Insights

AUGUST 23, 2018

Learn about the playbooks of today’s top banks as they digitally re-position their consumer products. Today, JPMorgan (JPM) is using its capital and scale to build an entirely digital bank. JPM’s digital push, a theme it refers to as “Mobile First, Digital Everything,” is showing positive early results.

Cards 76

Cards Mobile Strategy Branding 76

Cisco

MAY 29, 2019

According to JD Power, “Nearly 90% of retail banking customers who are highly satisfied with the advice provided by their financial institution say they “definitely will” reuse their bank or credit union for another product” (The Financial Brand). And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

Tech and Finance

JULY 13, 2016

Jim Marous, co-publisher of The Financial Brand, said the J.D. Powers report shows the big banks have made significant improvements in all digital categories. The big banks are doing a pretty good job partnering with FinTech companies to turn the disruptors into collaborators. Additional Resources.

Regional 28

Regional Mobile Millennials Study 28

William Mills

SEPTEMBER 9, 2016

An App Store for FinTech applications. Now showing how Avoka can integrate with a ton of apps in a matter of days with your company’s brand. Franchises – Americas greatest brands” They have a list view function where investors can investigate franchises near and far. Now showing the use case on a mobile device and an ATM.

social media 40

social media ATM Mobile Customer Experience 40

PYMNTS

OCTOBER 23, 2018

Banks have many small touchpoints where a consumer is reaching out, and banks have the opportunity to provide the service or connection, but don’t always quite hit the mark. Banks are no longer functioning as transactional spaces in markets like the Netherlands, he pointed out. You don’t go to a counter to get cash.

Retail 186

Retail Online Data Mobile 186

FICO

JANUARY 19, 2018

Consumers Demand Personalized Digital Engagement from Banks, In Real Time, On Any Channel. However, while financial technology (FinTech) startups have created challenges for their legacy competitors, traditional banks and credit unions have been much more resilient than their equivalents in retail.

Analytics 45

Analytics Millennials Retail Data 45

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. Oh, and along the way, OnPoint will provide an amazing $2.5

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

APRIL 30, 2018

Travelex is a global financial company with 1,500 stores and 1,250 ATMs at ports of entry and tourist locations worldwide. Together , the Finablr network brands boast four decades of industry experience and have collectively touched over a billion lives. How can we become the FinTech bank for the global nomads?”

blockchain 101

blockchain Innovation National Company 101

William Mills

MAY 9, 2018

There are a number of great events in FinTech but this one I do my best to attend each year. Product distribution strategy: Through financial institutions, through other fintech companies and platforms. Product distribution strategy: Direct to Business (B2B), through other fintech companies and platforms (curently via Finastra).

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

APRIL 3, 2015

While I appreciate the helpful people and wide-open spaces, most (note 2) bank branches are just too costly to support the declining "non digital" customer base. Opening accounts, especially for someone new to the bank 2. Visible reinforcement of the brand (i.e. Consider the four cornerstones of branch value: 1.

ATM 12

ATM Retail Branding Strategy 12

Fintech Labs Insights

JANUARY 15, 2016

While I appreciate the helpful people and wide-open space, most ( note 2 ) bank branches are just too costly to support the declining “non-digital” customer base. Consider the four cornerstones of branch value: Opening accounts, especially for someone new to the bank. Visible reinforcement of the brand (i.e.,

Retail 12

Retail Branding ATM Taxes 12

Gonzobanker

DECEMBER 22, 2015

Idea Bank in Poland for its roaming fleet of ATM-equipped automobiles with an Uber-like app available for bank customers to order cash drop-offs. New Bank Positions That Will Be Busy in 2016. Department Whose Brand Isn’t Improving Award. Bank project management offices. Financial Brand Forum.

Community Bank 60

Community Bank Apple Community Technology 60

PYMNTS

MARCH 12, 2019

Stash, the FinTech aimed at simplifying how people save and invest, announced Tuesday (March 12) the launch of its mobile-first banking service that comes with a rewards program, enabling customers to invest as they spend. Proceeds from that will go to grow the product and build brand awareness for it.

Mobile 135

Mobile ATM Resources Fintech 135

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

CB Insights

JUNE 17, 2020

Meanwhile, brands that were already virtual-first have seen dramatic increases in adoption during the crisis. Sales of the interactive at-home fitness brand Mirror doubled in the weeks following Covid-19’s arrival in the US. The transition to digital has been a long time coming in the finance industry.

Industry 101

Industry Technology Online Video 101

William Mills

MARCH 30, 2017

The first day was dedicated to credit unions with sessions about Best Practices for Credit Unions, Omni-Channel Banking – Is the Branch Dead or Is it the Future and How to Best use Branding. Luvleen Sidhu, co-founder of Bank Mobile, kicked off the conference with her keynote presentation.

Retail 40

Retail Conference Miami Strategy 40