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3 Tips to Head Off a Digital Banking Conversion Nightmare

Gonzobanker

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest. It can change its core system.

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Building a Discipline to Drive Digital Banking Strategy

Gonzobanker

Cornerstone’s Growth Engine Framework illustrated below summarizes common measurements used to monitor the digital customer through the capture, acquire and nurture stages of relationship development. The bank should monitor app store ratings versus the competition, looking at the median on both Apple and Android devices.

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TRENDING: Is Sharing Cybercrime Data Key To Fighting Fraud?

PYMNTS

In search of added convenience and simplicity, banking customers are migrating to online and mobile banking interfaces, leaving in-person visits to brick-and-mortar branches behind. Around The Digital Banking World. Westpac , one of Australia’s “Big Four” FIs, for one, is rolling out new omnichannel banking offerings.

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Apple Pay Faces Hemispheric Pressure

PYMNTS

Asda Is Thinking About Apple Pay… Maybe. Asda, is testing Apple Pay. has refused to support Apple Pay and instead rolled out its own app, Walmart Pay, for use with iOS and Android in December 2015. Asda is being noncommittal about future plans and is not saying whether there may be a wider rollout of Apple Pay to its 626 U.K.

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A new digital bank needs a new customer service experience

Insights on Business

Banks continue their digital transformation journey to create new business models to satisfy today’s demanding customers. How do banks prepare for this new reality? For Bradesco, a large Brazilian bank, NEXT is the answer. Next is a digital bank, completely disassociated from the Bradesco brand.

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The Big Tech In Fintech Report: How Facebook, Apple, Google, & Amazon Are Battling For The $28.2T Market

CB Insights

Eager to turn the ongoing fintech boom into an advantage, big tech companies (Facebook, Apple, Google, Amazon) have been taking a number of strategic steps to grow their market share in financial services. Big tech companies pose a growing threat to legacy banks. Incumbent deals support big tech’s entry into financial services.

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Mobile Cards Key To Winning Bank Accounts

PYMNTS

One way that banks or ambitious social media platforms will win this combat for customers is through the use of mobile credit and debit cards, with a highly configurable nature and full range of card and spend management controls to please the most vacillating of customers.

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