Perficient

NOVEMBER 19, 2020

If it’s more than 10 minutes for an online/website process or more than five minutes for a mobile process, the abandonment rate impacts account openings as much as 40%. How many clicks does it take to open an online account? How clear is the guidance we provide prospective customers? How integrated are marketing and digital?

social media 309

social media Customer Experience Knowledge Base Mobile 309

PYMNTS

AUGUST 17, 2020

In this month’s Mobile Order-Ahead Tracker, Eric Bevins, director of operations services at fast-casual chain Portillo’s, dishes on how taking an end-to-end approach to assessing security threats can help quick-service restaurants (QSRs) proactively fight fraud without spoiling the customer experience.

California 148

California Massachusetts Apple Fraud 148

PYMNTS

AUGUST 6, 2020

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217

Mobile Seattle Samsung Washington 217

CB Insights

JANUARY 11, 2018

The online delivery space is crowded with meal kit and grocery startups looking to change how people buy food. But there is one major challenge to bringing more grocery sales online — people tend to like picking their groceries out themselves to ensure it meets their standards. First Name. Get the Briefing.

Online 72

Online Apple System Customer Experience 72

PYMNTS

SEPTEMBER 8, 2020

The new features include price reduction, online deal notifications and product alerts for customers. Epic Games Again Asks Judge to Reinstate ‘Fortnite’ to Apple’s App Store. The maker of Fortnite has asked a California judge for the second time to reinstate its popular video game to Apple Inc.’s

Payments 141

Payments California Apple Video 141

PYMNTS

JANUARY 7, 2021

He said changes included “over 100 meaningful improvements to our digital-first, omni-always customer experience, and enhancements to our contactless new store and curbside pickup and same-day delivery service offering. We are delighted by the strong customer response to these efforts.

Branding 205

Branding Retail Online Customer Experience 205

Perficient

FEBRUARY 26, 2021

People are doing more and more online, from ordering groceries, to medications, and even car shopping. In today’s world, it seems that anything can be ordered online, and for most people, it can. But for individuals with disabilities, it may be more challenging or even impossible to access and accomplish these tasks online.

Online 420

Online Study Guidelines Customer Experience 420

PYMNTS

SEPTEMBER 13, 2018

Coverage includes a look at the latest move by Jet.com to up its online retail game, along with a new Starbucks delivery push. An autonomous truck debuts, Apple does not impress Goldman Sachs and Walmart has a new bitcoin offering — well, sort of. Goldman Sachs Cuts Apple Estimates After Launch o f New Devices.

Florida 101

Florida Bitcoin Apple California 101

NCR

MAY 9, 2018

This encourages customers and employees to interact on a more personal level and can offer a compelling reason for people to use face-to-face services rather than online alternatives. ” The post Is the Apple Store approach the future of in-branch banking? New flagship stores a sign of things to come?

Apple 69

Apple Metro Community Examples 69

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. Music streaming services Spotify and Apple Music are competing to grab paying customers. The latter boasts approximately 50 million paid subscribers.

Apple 179

Apple America Retail Industry 179

PYMNTS

MARCH 20, 2020

Phishing attempts surged 640 percent last year alone, with hackers placing malicious URLs on domains such as Apple, Dropbox, Facebook, Google, Microsoft and PayPal, according to a recent report. Balancing seamless-but-fraud-free user experiences requires careful effort, however. Deep Dive: Betting On Positive Friction To Thwart Fraud.

Industry 225

Industry Fraud social media Security 225

PYMNTS

MARCH 8, 2019

Both well-known and emerging brands are turning to mPOS solutions with the goal of delivering seamless, convenient customer experiences. Around the mPOS World. However, athletic retail giant Reebok is aware of how difficult it can be to get people into a brick-and-mortar storefront in today’s convenience-focused world.

Samsung 142

Samsung Survey Atlanta Mobile 142

PYMNTS

MARCH 6, 2019

s Soldo FinTech firm said it earned an eMoney license from the central bank of Ireland, Bucharest-based payments platform SymphoPay raised €650k in a funding round and Saudi travel app Almosafer is engaging with digital payments through Apple Pay.

Apple 108

Apple Mobile Payments Customer Experience 108

PYMNTS

MAY 21, 2020

As PYMNTS found in a study published earlier this month, 42 percent of consumers are engaging in even the most routine activities online, and as much as $158 billion in brick-and-mortar sales are moving to digital channels. It’s no longer just a matter of, ‘can I take a credit card online?’” said Benson.

Payments 256

Payments Cards Online Apple 256

PYMNTS

NOVEMBER 8, 2019

EU: Apple Pay May Be Stifling Payments Competition. EU Competition Commissioner Margrethe Vestager said multiple grievances have been filed with the European Commission regarding Apple Pay and its negative effect on competition in the payments space. Ex-Uber CEO Kalanick’s Startup Lands $400M From Saudi Fund.

Apple 109

Apple Payments Video Conference 109

PYMNTS

DECEMBER 30, 2016

The use of deep data science and artificial intelligence (AI) is paving the way for more contextual promotions, virtual reality technologies are becoming more affordable for virtual product demos, and customer experience expectation is driving the need for a more seamless checkout process. The payments ecosystem is being redefined.

eBook 140

eBook Payments Customer Experience Retail 140

Bank Innovation

JANUARY 10, 2019

Banks, credit unions and other financial institutions have tech giants like Apple, Amazon and Google to thank for the rise in customers demanding a combination of speed, simplicity and convenience that can seem elusive in the industry.

Apple 210

Apple Google Industry Customer Experience 210

PYMNTS

JUNE 27, 2019

NatWest is among those experimenting with biometrics as a safer form of identification. The FI launched biometric payments for its business clients, enabling them to make payments using Apple Touch or Face ID. The new security measure comes as the deadline for Strong Customer Authentication (SCA) looms, less than four months away.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

SEPTEMBER 14, 2020

Online magazines. In the online subscription world, convenience boils down to “set it and forget it.”. The conversation took place as the legal battle between Apple and Epic Games continued to rage, centered on what role online platforms should play (and on what commissions Apple should charge, but that’s another story).

Apple 184

Apple Branding Online Payments 184

PYMNTS

SEPTEMBER 16, 2019

Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments. One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

SEPTEMBER 25, 2018

In June, eBay announced that as of this fall, Apple Pay will be one of the first new options on its updated payment platform, making it possible for customers to use Apple Pay in eBay’s mobile app or for web purchases (provided they are using Safari, as Apple Pay doesn’t work with Chrome or other browsers).

Management 181

Management Payments US Apple 181

CB Insights

NOVEMBER 6, 2018

While beauty conglomerates like L’Oréal are making acquisitions to become more tech-enabled, tech giants like Google, Amazon, Facebook, and Apple (GAFA) are pursuing the high margins in beauty through partnerships, consumer insights, e-commerce, and more. Amazon and Apple have both launched their own virtual assistants. Looking ahead.

Google 72

Google Apple Industry Branding 72

Accenture

FEBRUARY 23, 2017

Digital channels now allow most banking transactions to occur online anywhere and at any time—and at a much lower cost than face-to-face interactions in branches. Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers.

Training 150

Training Apple Tools Branding 150

Accenture

FEBRUARY 23, 2017

Digital channels now allow most banking transactions to occur online anywhere and at any time—and at a much lower cost than face-to-face interactions in branches. Yet despite salesforce transgressions at a few retail banks, a human salesforce remains a critical asset in the fight to attract and retain customers.

Training 150

Training Apple Tools Branding 150

PYMNTS

JULY 23, 2019

Online ticketing marketplace TickPick falls into the latter category. In an interview with PYMNTS, Brett Goldberg, the company’s co-founder and co-CEO, spoke about instant payments in the increasingly saturated online ticket sales market, where newcomers must compete with established players like Stubhub.

Google 134

Google Mobile Apple Samsung 134

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. This question encompasses the actual product (or service) itself, the quality of the customer experience in acquiring and using the product, and the pricing of the product. What : Customer Experience is Not a Strategy.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

BankInovation

JULY 14, 2020

The Australian point-of-sale lending company, which launched online in the U.S. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. Afterpay is heading into brick-and-mortar stores in the United States.

United States 64

United States US Retail Apple 64

PYMNTS

OCTOBER 24, 2018

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. It turns out that, for online retail last year, the “fraudliest day” was Dec. Rules of thumb are useful — until they aren’t.

Fraud 159

Fraud Risk Management Customer Experience Trends 159

FICO

JANUARY 11, 2022

And to be truly successful, bankers and designers need to create a religion around conversion rates and understand what drives them. The Most Important Conversion Rates (online loan example): Application Rate – The number of people who visit your website or download your mobile app vs. the number of people who apply.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JUNE 3, 2016

These days, retail merchants must reach customers, both in-store and online, securely and conveniently. The challenge for the last year has just been educating our customer base. So that’s a really big, important part of us preparing our customers for the new realities.”. And it all started with Apple, he said. “I

Retail 100

Retail Apple Fraud Online 100

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Apple, Coach, H&M and L.L. Bean tied for second place.

Survey 100

Survey Seattle Customer Experience Maine 100

PYMNTS

SEPTEMBER 21, 2020

One of Sica’s favorite stories is about a store associate who drove out to a customer’s house to install an auto battery because the customer was too wary of the COVID risk to enter the store. “We We never stopped doing device repair, and many customers told us, ‘you were there for me when Apple wasn’t’ during the pandemic,” he said.

Wisconsin 130

Wisconsin Retail Apple Branding 130

PYMNTS

JANUARY 28, 2020

Keepsake accepts major credit cards or Apple Pay for payment and uses Stripe on the backend. Keepsake aims to provide the best customer experience as it heads into the future — whether consumers place their orders through an app or online. Within a couple of days, their framed print will arrive at their doorstep.

Mobile 141

Mobile social media United States Cards 141

PYMNTS

FEBRUARY 7, 2020

In 2019, Goldman partners with Apple on the launch of the Apple Card , which the bank’s executives have stated was the “most successful credit card launch ever.” Amazon has regularly been in and out of the $1 trillion zone – as have Microsoft, Apple and Google parent company Alphabet – in recent months.

Austin 131

Austin Lending Omaha New York City 131

PYMNTS

DECEMBER 11, 2018

Ripco Real Estate Principal and Chief Operating Officer Mark Kaplan told CNBC that retailers can attract shoppers from online retailers “if the in-store experience offers something more.” Beyond the Big Apple, major retailers are stepping in to fill the void left by Toys R Us. Hamleys has been around for centuries in the U.K.,

Retail 166

Retail US New York City Los Angeles 166

PYMNTS

SEPTEMBER 1, 2016

Sharma is a retail veteran with stints at Apple, Walmart and Williams-Sonoma, where he helped transform delivery and logistics into a critical part of the customer experience. That experience is often undersold and often ignored. And the irony is that where the online channel came about was all about convenience.

How To 101

How To Retail Customer Experience Online 101

PYMNTS

MARCH 12, 2019

The cost of acquiring customers online is going up, and lifetime value is going down. Physical is a meaningful channel, and there is a recognition that physical isn’t dead, but that the mundane, complacent acceptance of a certain kind of experience is very much dying out,” Alexander told Webster.

New York 144

New York Retail Branding Online 144