PYMNTS

OCTOBER 30, 2020

A recent survey found that only 46 percent of audit teams currently automate their compliance processes, and those that lack these systems pay the price in terms of man-hours. This gives merchants the evidence they need to dispute chargebacks when credit card companies approach them to recoup their losses.

Operations 228

Operations Payments Compliance System 228

Abrigo

OCTOBER 10, 2023

Last year's 2022 Loan Review Survey by Abrigo found these four common challenges in effective loan review. Acting as the last line of defense, it is crucial to have an effective process in place.   For over a decade, DiCOM Software, now Abrigo, has  surveyed loan review professionals  to uncover challenges they often face.

Training 195

Training Survey Resources Software 195

Abrigo

OCTOBER 10, 2023

Last year's 2022 Loan Review Survey by Abrigo found these four common challenges in effective loan review. Acting as the last line of defense, it is crucial to have an effective process in place.   For over a decade, DiCOM Software, now Abrigo, has  surveyed loan review professionals  to uncover challenges they often face.

Training 195

Training Survey Resources Software 195

PYMNTS

FEBRUARY 1, 2021

Starting in 2023, Ford and Lincoln vehicles will be equipped with built-in Google apps and services powered by the mobile Android operating system. Later in 2021, Google will help Ford leverage its artificial intelligence (AI), machine learning (ML) and data analytics technologies.

Google 200

Google Analytics Innovation Technology 200

PYMNTS

APRIL 6, 2017

According to MHI ‘s 2017 MHI Annual Industry Report , Next-Generation Supply Chains: Digital, On-Demand and Always-On , 80 percent surveyed think digital supply chains will overtake the traditional model within the next five years. However, the supply chain industry is actually currently undergoing a digital revolution.

Operations 103

Operations Survey Industry Analytics 103

Cisco

APRIL 26, 2022

Those opportunities will rely on data and analytics for real-time decision making. They now oversee subsidiaries that leverage their finance and data analytics competencies to build ecosystems for a variety of non-financial industries like healthcare and real estate. What Lies Ahead. Creating new customer value from AI. Customer Value.

Big Data 143

Big Data Data Analytics Examples 143

PYMNTS

OCTOBER 17, 2018

” In its 2018 AFP Technology Survey , underwritten by corporate treasury management firm BELLIN , the AFP surveyed 708 corporate finance executives about their thoughts on adoption of technologies like artificial intelligence (AI) and blockchain.

Fintech 177

Fintech Survey Analytics Tools 177

Insights on Business

JULY 17, 2019

Those who are closest to operational risk – the first line of defense, or “1LoD” – may be working with outdated and inadequate tools. In an April 2019 survey conducted by Risk.net , IBM examined how financial firms are looking at adoption of next-generation governance, risk and compliance solutions to bridge these issues.

User Experience 79

User Experience Tools Survey Risk Management 79

PYMNTS

NOVEMBER 24, 2020

One recent survey found that roughly 50 percent of consumers abandoned onboarding attempts that they described as cumbersome or untrustworthy over the past 12 months, for example. The Tracker also examines the role tools and technologies such as advanced analytics can play as onboarding needs grow more sophisticated.

Online 272

Online Report Customer Experience Analytics 272

FICO

NOVEMBER 9, 2018

Advanced analytics in telecommunications can facilitate a huge range of insight that should enable them to effectively engage with customers on a personal level. Our global survey with TM Forum demonstrates that many CSPs are at a relatively early stage of developing these capabilities — and European CSPs appear to be further behind.

Analytics 40

Analytics Fraud Customer Experience Operations 40

PYMNTS

DECEMBER 18, 2019

The majority of MSPs surveyed by PYMNTS are focusing on four key areas for future VAS enhancement: alternative payments, communication management, customer relationship management (CRM) integration and data analytics. Sharing the limelight with alt-pay methods is data analytics.

Analytics 134

Analytics Survey Data System 134

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

Accenture

JULY 15, 2019

Guest bloggers Ben Lopez and Charlie Arthy examine the evolving role of the COO in post three of their series on achieving simplified, future-ready bank operations. Our recent banking survey showed that 74 percent of bank operations executives named customer experience as one of the top three priorities. ¹

Customer Experience 150

Customer Experience Operations Survey Technology 150

PYMNTS

MARCH 31, 2020

Consumer surveys have found that 75 percent of financial institution (FI) customers place a great deal of importance on branch visits , with 70 percent visiting banks on a monthly basis or more. The three banks deployed the analytics platform in order to leverage customer data in their core and ancillary siloed system.

Analytics 174

Analytics Data Security Marketing 174

PYMNTS

SEPTEMBER 25, 2018

Enhanced data security and analytics are at the top of chief financial officers’ priority lists among both private and public companies, according to new data from auditing and advisory service provider Protiviti. The results are not surprising, he said.

Data 168

Data Analytics blockchain Survey 168

PYMNTS

FEBRUARY 24, 2020

These firms are finding that managing both systems in the cloud offers the flexibility and security needed to streamline invoicing and cut costs, while keeping operations running as smoothly and accurately as possible. Cloud computing’s scalability, flexibility and cost-efficiency are facilitating AP automation adoption.

Software 223

Software Fraud System Survey 223

PYMNTS

NOVEMBER 25, 2020

According to Chad Buckendahl , vice president and general manager at San Francisco-based eCommerce subscription platform operator sticky.io , if you’re not studying how your best and worst customers are performing — from acquisition to retention to lifetime value — you’re missing a huge opportunity. That’s what we’re focused on.”.

San Francisco 202

San Francisco Analytics Analysis Cards 202

PYMNTS

MAY 29, 2018

A new survey has found that one-third of employers are using payroll technology that is at least 10 years old. The “Evolution of Payroll Technology Survey,” conducted by Kronos with the American Payroll Association , polled nearly 1,000 payroll professionals from small, mid, and enterprise-size organizations (SMBs) across all industries.

Technology 111

Technology Survey Leadership Analytics 111

PYMNTS

MARCH 18, 2019

Sage Growth Partners surveyed 100 of these professionals to assess how supply chain management fits into their hospitals’ overall strategies of cutting costs and driving revenue, and found that the vast majority said they understand how important supply chain management is in promoting financial health.

Analytics 172

Analytics Management Strategy Regulation 172

Abrigo

APRIL 25, 2024

The Fed’s latest Small Business Credit Survey , conducted in 2023 and released in 2024, found that nearly 60% of employer firms had sought financing in the previous 12 months. At the same time, 59% pursued credit to meet operating expenses. A majority of applicants sought less than $100,000. 1 appeared first on Abrigo.

Lending 222

Lending Trends Capital Strategy 222

Abrigo

MAY 19, 2023

The complexity and scope of a loan review system will vary based on an institution’s size, type of operations, and management practices. In addition to providing more efficient credit risk review , a loan review solution can provide other analytics to elevate loan review’s profile or support staffing requests.

System 195

System Regulation How To Lending 195

PYMNTS

JANUARY 22, 2020

Function shoppers complete online surveys – a basic part of the DTC website experience these days. The survey is designed to help customers build a hair profile: They answer questions about their hair’s structure (straight, curly, dry, oily, etc.) DTC Analytics. One recent example comes from Los Angeles-based Pepper.

Los Angeles 131

Los Angeles Analytics Retail Survey 131

PYMNTS

DECEMBER 3, 2018

Accenture is one of a few firms that have surveyed chief financial officers about their approach to the enterprise in the context of changing expectations and pressures. ” Seventy-seven percent of CFOs said they are driving digital technology adoption , Accenture found.

Analytics 187

Analytics Survey Innovation Data 187

PYMNTS

APRIL 27, 2020

The number of orders placed online and picked up at stores surged 208 percent between April 1 and April 20 compared to a year ago, according to Adobe Analytics, CNBC reported. In addition, the survey found eCommerce in the U.S. The first phase plans for eCommerce to rise with curbside pickup and home delivery.

Dallas 258

Dallas US Retail Texas 258

PYMNTS

JUNE 13, 2018

In the age of Big Data, global supply chains quickly flocked to analytics solutions that offered predictability and agility in a market swayed by geopolitical shifts, regulatory risks and even the weather. Survey respondents cited slow internal processes, a lack of automation and administrative errors as key reasons behind those delays.

Data 136

Data Payments Big Data Analytics 136

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. This design deficit is a liability and a top-of-mind concern for payments executives we surveyed. My next blog will focus on insights from our 2019 Global Payments Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JUNE 6, 2019

In the most recent PYMNTS Credit Union Innovation Playbook , a collaboration with PSCU , credit unions highlighted their investments in technological initiatives to promote digitization and operational efficiency. percent of credit unions surveyed saying FinTech firms are their most important solution partners.

Lending 129

Lending Analytics Data Security 129

PYMNTS

OCTOBER 28, 2019

When used in combination with Kount’s data analytics and partnerships, the new solution assists businesses with differentiating criminal fraud, friendly fraud and valid disputes. A key tool in Kount’s solution is Datamart, which gives businesses advanced data analytics to examine qualifiers such as email address, product and data types.

Fraud 101

Fraud Customer Experience Analytics Survey 101

PYMNTS

DECEMBER 11, 2018

In its 2019 Executive Perspectives on Top Risks survey, published last week, Protiviti surveyed 825 board members across industries and across geographic markets to understand how corporations today are preparing for the year ahead. Indeed, concerns over digital disruption and readiness are threaded throughout the top-1o list.

North Carolina 163

North Carolina Survey America Big Data 163

PYMNTS

DECEMBER 14, 2017

But that doesn’t mean digital transformation is guaranteed: In fact, according to the company’s survey, the vast majority of businesses are lagging in adoption of digital procurement tools. report, Jaggaer surveyed 168 businesses in conjunction with the Austrian Association for Supply Chain Management, Procurement and Logistics.

Survey 116

Survey Tools blockchain Technology 116

PYMNTS

JANUARY 26, 2021

Looking ahead at 2021, positive signs are on the horizon for the industry despite strains on CU operations due to the pandemic. The pandemic has been driving consumer payment choices and purchasing behaviors, influencing how customers transact, which payments they use and why they use them, according to a new survey.

Tools 276

Tools Los Angeles New Jersey Trends 276

FICO

NOVEMBER 16, 2022

Our recent global survey reveals the investment priorities and functionality requirements for enterprise-level fraud solution buyers. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. Enterprise Fraud Solution Buyers Want More Agility, More Data.

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

JANUARY 14, 2021

PSCU’s Data & Analytics and Advisors Plus workforces collected and examined information from credit unions that harnessed PSCU for credit and/or debit processing during the 2020 and 2019 holiday seasons to calculate the 2020 holiday data. Payments credit union service organization (CUSO) PSCU reported 11.4

Innovation Strategies 155

Innovation Strategies Cards Analytics Retail 155

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. Provide analytics with insights into branch activity. Optimize branch operations.

America 105

America Customer Experience Operations Survey 105

Bank Innovation

APRIL 13, 2016

Last week, we took a cursory survey of startups working to fill the under-leveraged niches of the fintech world.

Analytics 150

Analytics Survey Course Fintech 150

Abrigo

MAY 18, 2023

Considering the scope and depth of your financial institution’s loan review process is a great way to identify gaps in training and create more efficient operations. In a banking context, the scope is the number of different operations you do on the job and the frequency with which you do them.

Lending 195

Lending Training Guidelines Policies 195

Abrigo

APRIL 21, 2023

Kirby “If you do it correctly, you can shrink your scope size and look at riskier portfolios,” said Kent Kirby, a retired banker with 39 years of experience in all aspects of commercial banking: lending, loan review, back-room operations, credit policy, portfolio management, and portfolio analytics.

Lending 195

Lending Risk Management Software System 195