article thumbnail

Americas FSI Digital Commentary: 3 Ways to Accelerate Digital Strategy in 2023

Cisco

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

article thumbnail

Maximize Growth with Optimizely Tools: A Strategic Approach

Perficient

In today’s digital landscape, having a solid digital strategy and embracing cutting-edge technology are key factors for business success. Without a Digital Strategy, your Business may Fail. While Optimizely is used as an example, the concepts discussed can apply to other digital experience tools as well.

Tools 251
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Sitecore Sessions, Volume 1: Exploring Sitecore 10

Perficient

from improving the content experience to new analytics tools and evolving to a stronger integration with Content Hub.? . With the release of Sitecore 10, our digital and content strategists at Perficient wanted to dig into the new features. To start, Rick Bauer, a Sitecore Digital Strategy MVP, updated us on Content Hub.

Analytics 322
article thumbnail

Using Data in Banking – Get This Framework

South State Correspondent

You don’t have an “internet strategy,” an “insurance strategy,” or a “digital strategy.” ” At this stage of banking evolution, it is a foregone conclusion that banks need to leverage data, analytics, and machine learning to survive. A)cute : It should be crucial to the business.

Data 195
article thumbnail

InsureTech Connect 2022 Recap: Key Themes Include Data, Personalization, and Embedded Insurance

Perficient

Roaming the convention floor, I found several exciting paths the industry is headed down and how it aligns with our view of digital modernization: Data is everywhere. Data and analytics remain key investment areas for insurance operations. Personalization remains a key focus area of differentiation.

Data 275
article thumbnail

Don’t Fall Short When Assessing Your Customer Experience Tech

Perficient

When we help customers assess their CX technology, we typically review the following areas: Experience Platforms – These systems typically drive your owned web and mobile experiences and include content management, search, digital asset management, and others.

article thumbnail

Telecom — Is Your Digital Strategy Ruining Your Customer Experience?

FICO

Compare that experience to digital-first companies like Amazon and Apple, which have remarkable stickiness and growth, where the experience is frictionless and most issues are resolved quickly. Back in 2011, Gartner made the bold prediction that 85% of customer interactions would be managed without human intervention by 2020.