PYMNTS

DECEMBER 8, 2017

In addition to expense management, Happay provides business customers with expense report solutions as well as prepaid and international travel cards for corporate travel payments and expenses. We’ve been able to solve some of our customers’ biggest payment problems, from multimillion-dollar B2B payments to day-to-day expenses.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. Say you want to promote healthy choices amongst your patients or members.

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JULY 26, 2017

“Developers can literally come in, sign up and start building a card product,” said Gardner. The typical way of building a card product, by going to a bank and leveraging that bank’s platform, need no longer be the norm.

Cards 125

Cards System United States Payments 125

PYMNTS

APRIL 28, 2020

“They’re responding to what’s going on in their environments,” noted Salzer, “whether it may be the particular statistics for hospitalizations and COVID-19-related deaths or governmental orders that may apply to their branches and operation centers.”. Digital banking will also become more widespread. “As

Digital Banking 248

Digital Banking Online Fraud Customer Experience 248

PYMNTS

JANUARY 19, 2021

There are significant opportunities for mid-market B2B firms to not only digitize their sales operations, but to also emerge into more agile corporations that scale to meet their buyers' needs. As Bachalli discussed, payments will be at the center of much of these market shifts that drive modernization and tighter customer relationships.

Online 275

Online Marketing Payments Operations 275

PYMNTS

JANUARY 13, 2021

“It's not going to completely replace the human factor that's needed for all the functions across the OTC space, but it will certainly add a layer of sophistication that I think will be needed to maximize the customer experience,” Shields predicted. Improving Cash Flows . They can instead look to the future of real-time payments.”.

Resources 235

Resources Payments Operations Training 235

PYMNTS

JUNE 21, 2017

Enova Decisions , an analytics and digital decisioning solution provider, has announced the launch of its new “decision flow starter kits,” a new tool that will enable companies to achieve such goals as improved detection of application fraud and smarter credit approvals.

Analytics 129

Analytics Fraud Tools Data 129

PYMNTS

JANUARY 20, 2021

Payments have typically been the exclusive domain of banks, card issuers and FinTechs — distinct from a product or service offering and usually requiring distinct motions for both the buyer and seller to complete a transaction. There is no need to fumble with cash or hand a payment card to the driver — it happens automatically.

Payments 175

Payments Examples Software Management 175

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 165

Fintech Customer Experience Conference Technology 165

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

Perficient

MAY 17, 2022

Total outstanding debt in the sector grew by $84bn to $1.46tn, outpacing the increase seen in student and credit card debts combined.” We believe now is the perfect time for auto lenders to address their debt collection operations. Auto-loan originations in the U.S.

Strategy 294

Strategy Customer Experience Study Technology 294

PYMNTS

SEPTEMBER 21, 2016

In a press release , the company said the enhancements further enable organizations to create mobile apps that streamline information-intensive customer interactions and extend self-service capabilities to provide a better customer experience. Mobile is the preferred and primary channel of engagement for today’s customers.

Mobile 100

Mobile Customer Experience Cards Analytics 100

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

SEPTEMBER 17, 2018

HomeAway, which was acquired by industry giant Expedia for nearly $4 billion in 2015, owns and operates travel booking platforms, including VacationRentals.com, VRBO and several others. It currently does business via a total of 50 websites and platforms around the world, operating in 23 languages and offering rentals in 190 countries.

Data 122

Data Analytics Security Payments 122

PYMNTS

SEPTEMBER 14, 2016

In a world where transactions now take seconds rather than minutes, hours or days to process and approve, the prevention controls must be exercised in real time with intelligence applied across the medium of channels that might be used in today’s digital world, including cards and online banking transactions. million in 2007 to £52.5

Fraud 100

Fraud Payments Customer Experience Exercises 100

PYMNTS

SEPTEMBER 7, 2016

According to the company, it is partnering with Punchh because mobile engagement is becoming crucial for companies to enhance the customer experience via personalized features. The idea is to create an enticing customer experience, it said.

System 100

System Customer Experience Marketing Automation Software 100

PYMNTS

NOVEMBER 17, 2020

Most of the victims who did report such fraud contacted their banks, credit card companies or the police rather than regulatory authorities. FIs can also combine these insights with robust data analytics operations to better profile their customers’ payment habits, making fraudulent activity easier to distinguish.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

PYMNTS

MAY 21, 2020

When you get into payment methods,” said Benson, “everyone thinks about credit cards plus Apple Pay and Google Pay” – but merchants can also benefit from an awareness of what “evergreen” payment methods consumers want to have kept on file. That flexibility and focus on optimal payment flows is critical in today’s digital-led environment.

Payments 256

Payments Cards Online Apple 256

PYMNTS

JUNE 8, 2016

They will also share stories on how these and other challenges have dramatically held some card issuers back. This live digital discu ssion will explore the following topics: – Are you future-proofing your eCommerce operations? – Is your data at the center of your security strategy? Digital Discussion Host: .

CA 100

CA Payments Security Customer Experience 100

FICO

MARCH 2, 2020

FICO recommended the introduction of analytically-driven treatment strategies which led to a more targeted collections focus, including earlier and stronger treatments for high risk accounts. With over 1.5 With over 1.5

Management 52

Management Analytics Strategy Cards 52

South State Correspondent

JUNE 27, 2023

The standard defines the protocol for creating electronic messages and covers a variety of transaction types, including payments, securities, trade services, cards, and foreign exchange. Operational Efficiency : By using a common standard, banks can streamline their operations, reduce complexity, and simplify their infrastructure.

System 195

System Data Examples Payments 195

PYMNTS

SEPTEMBER 6, 2016

Payments had been relatively static with innovation around cash, checks and credit cards. And there’s a huge land grab for mobile wallet space, so banks are trying to achieve a seamless customer experience. Issuers want their card to be the one that is loaded into the digital wallet and stays there — for a long time.

Security 100

Security CA Payments Big Data 100

Independent Banker

OCTOBER 31, 2022

According to Kevin Wilzbach, director of technology product management for Wolters Kluwer Compliance Solutions, providing digital lending opportunities helps community banks stay true to their mission by providing the best customer experience. Take advantage of analytics. Make it easier to capture applicant information.

Lending 91

Lending Community Bank Community Illinois 91

South State Correspondent

MARCH 23, 2022

It would do that by using technology, design, and data science to provide a customer experience that would generate its publicity. Nubank started with a credit card offering, followed by deposit accounts, then lending, and then payments, investing, and insurance. Nubank follows the formula of some of the best companies on earth.

Branding 221

Branding social media Strategy Data 221

Independent Banker

OCTOBER 31, 2022

First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. Here are common issues customers experience that AI could improve. “My

Community Bank 91

Community Bank Community Customer Experience Data 91

FICO

NOVEMBER 16, 2022

65% of the respondents indicated that their companies plan to increase operational expenditure for fraud management anywhere from 5% to 20%+. Rounding out the top three concerns were preventing reputational damage from failure to tackle fraud (56%) and operational costs in monitoring/investigating fraud (51%).

Fraud 52

Fraud Data Survey Regional 52

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. Cards can be critical to serving the U.K. and Scandinavia.

Payments 131

Payments Cards Online Resources 131

PYMNTS

DECEMBER 21, 2020

It was the main question put to a panel of payments and customer-facing professionals who told Karen Webster that the “old” ways of doling out rewards, on a merchant-by-merchant, point-by-point basis — even with thresholds in place before redemption — no longer applies. The technology is there; firms just have to make use of it.

Data 296

Data social media Tools Analytics 296

Independent Banker

OCTOBER 28, 2014

“Community banks are using some basic analytics processes for reporting on account sizes, credit risk and elementary customer segments,” agrees Karan Bhalla, managing director for IQR Consulting in Santa Rosa, Calif. However, community banks should begin to focus on analyzing data with the goal of improving the customer experience.

Data 88

Data social media Community Bank Community 88

FICO

JANUARY 23, 2019

There was also a lot of discussion about the growing convergence between fraud and compliance departments and how business and operational models must adapt. How do we make the right decision at the right time and balance the customer's experience across product and channels? Banking Fraud - Card Not Present, The Key Vector.

Fraud 40

Fraud Analytics Compliance Data 40

Gonzobanker

DECEMBER 20, 2019

Second Curve analyst Zack Maxfield opened a TD Bank checking account on his phone in nine minutes while he waited to speak with a teller at one of the bank’s branches, but waited an hour to fund the account and order a debit card. Its Baldrige-winning tenacity on customer experience is legendary and consistent. Well done, sir!

Idaho 148

Idaho Conference Data Marketing 148

FICO

FEBRUARY 9, 2023

They’re also operating against an increasingly competitive backdrop amid consumer expectations for faster, smarter, suitably tailored and personalized experiences. Finding the optimal balance between providing a great customer experience and managing the cost-to-serve has also proved tricky.

Analytics 52

Analytics South Carolina Management US 52

Independent Banker

NOVEMBER 13, 2014

“Community banks are using some basic analytics processes for reporting on account sizes, credit risk and elementary customer segments,” agrees Karan Bhalla, managing director for IQR Consulting in Santa Rosa, Calif. However, community banks should begin to focus on analyzing data with the goal of improving the customer experience.

Data 70

Data social media Community Bank Community 70

Insights on Business

NOVEMBER 22, 2017

Additionally, the digital footprint of financial services customers has steadily increased with their hybrid patterns of use among various channels – credit card, internet and mobile phone. On the other hand, technology capabilities are supporting increasingly complex, sophisticated and global fraud and cybercrime patterns.

Fraud 125

Fraud Payments Innovation Industry 125

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Visa said that since their inception, chip cards have reduced counterfeit fraud by 87 percent. Online Resale.

Online 101

Online Fraud Branding social media 101