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There’s No Secret Sauce: Put Financial Services Customer First, and You Too Will Grow

Perficient

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

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There is No Secret Sauce: Put Financial Services Customers First and You Will Grow

Perficient

TD emphasized that this elevated focus on the customer experience has proven essential to their business strategy and that they are continuing to invest in marketing and technology to ensure their preparedness for continuous growth. “As

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What Do My Customers Expect? Inside Perficient’s Now/New/Next

Perficient

We get here by taking a systematic approach to gathering and measuring those experiences so we can help you build an experience strategy that balances the right amounts of sustaining and disruptive innovation to bring the Now, the New, and the Next together. What Experiences Are You Delivering? Do Your Experiences Go Far Enough?

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Using Data in Banking – Get This Framework

South State Correspondent

In this article, we explore what a data strategy looks like, how that translates into tactics, and how the “Next Best Action” should be a near-term goal to build towards. What a Data Strategy Looks Like First, let’s state that you likely DO NOT NEED A DATA STRATEGY. That is not what banks should be doing to start.

Data 195
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eBay’s Head Of Payments On Localizing Buyer-Seller Experiences

PYMNTS

Whether they partner with multiple payment service providers (PSPs) or opt to develop in-house payment capabilities, making payments operations work is often resource-intensive because it requires a high degree of plan­ning, coordination and strategy. There are ways to effectively manage these logistical issues, however.

Payments 188
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Integrated Digital Loyalty Is Dining Table Stakes For 2021

PYMNTS

With credit card token data, we can compare the same consumers pre- and post-joining their loyalty programs, and every time, this analysis shows that we increase guest purchasing behavior by as much as 29 percent.”. That’s about optionality in its many forms, from menu item to payment method.

Analytics 175
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Helping CFOs Monetize The B2B Payments Digital Transformation

PYMNTS

“In my view, when looking at a digitization strategy, the first question that needs to be answered is, ‘How are we going to fund this?'” “I believe the way you fund a digitization strategy is through the adoption of a virtual card program.” ” she said.

Payments 176