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The Key to Good UX Design for Bank Apps Is Customer Research

Bank Innovation

Bank of America just crossed the 25 million mark of mobile users, Chase has 30.1 The mobile phone is becoming the preferred method of banking for many customers. million mobile users, and Wells Fargo has 21.2 million users. So, it’s safe to say that mobile banking is crucial to a bank’s business as well. Features […].

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Banks leverage biometric solutions to enhance security, UX

BankInovation

Financial institutions are implementing biometric solutions that can add layers of security, reduce fraud and provide a better understanding of client experience, however banks must integrate these solutions carefully, keeping compliance front and center and staying aware of fraud since the technology isn’t foolproof — not yet at least.

UX 98
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Discovery UX – making mobile banking services more visible

BankNXT

Jim Bruene doesn't think so, and suggests some simple UX changes. Discovery UX – making mobile banking services more visible on BankNXT. Does your bank make it clear that it's offering mobile banking services?

UX 49
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Four Things To Know About Balancing UX And Security In eCommerce

PYMNTS

The more sophisticated and mature consumer is not buying into the efficiency market,” said Todd Linden, CEO of Paysafe Payment Processing, North America. Millennials may be less concerned with risk. The convenience side continues to grow, so there is something driving the easy buy, easy pay environment.”.

UX 116
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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

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AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

500 list of the fastest-growing private companies in America. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It Adore Me is ranked No.

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