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The Key to Good UX Design for Bank Apps Is Customer Research

Bank Innovation

Bank of America just crossed the 25 million mark of mobile users, Chase has 30.1 The mobile phone is becoming the preferred method of banking for many customers. million mobile users, and Wells Fargo has 21.2 million users. So, it’s safe to say that mobile banking is crucial to a bank’s business as well. Features […].

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Mobile Banking Apps Get a Blah Net Promoter Score From Consumers, Bank Innovation Finds

Bank Innovation

Banking consumers take a middling view of today’s mobile banking applications, according to a study by Bank Innovation. In the survey conducted this month by Bank Innovation, banking consumers gave mobile banking a net promoter score of 12, which is in the bottom 25% to 50% of all NPS scores.

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User Experience Is Key to Customer Satisfaction, Report Says

Bank Innovation

Having a "frictionless" user experience (UX) is among the top three qualities that bank customers look for when picking a new bank, right after "security" and "trustworthiness," according to a new report by financial technology provider, FIS.

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Chase Beats PNC As Top Bank in Customer Service Satisfaction Report

Bank Innovation

The report, released yesterday, took into account convenience, seamless digital offerings, UX, strong checking account […]. Power's annual National Banking Satisfaction Study, beating last year's winner PNC Bank by a few points, but the rest of the contenders stayed in the same place as last year.

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AdoreMe: Giving Lingerie A High Tech Touch

PYMNTS

500 list of the fastest-growing private companies in America. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success. On the front end, he noted, Angular enables the ability to run several UX experiments and roll out different features to different segments. “It Adore Me is ranked No.

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Creating a Deposit Advance Product to Boost the Customer Experience

Perficient

This blog post will highlight a project I worked on for a large bank in North America. Many of the world’s largest banks trust us with their most innovative, highly visible, and resource-intensive projects. To meet the needs of their customers, banks are creating a plethora of new products and services.

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Why The Bank-FinTech Relationship Is More Complicated Than Conflicted

PYMNTS

report: “The rise of digital innovators in financial services presents a significant threat to the traditional business models of retail banks.”. Citi, Standard Chartered, Bank of America, HSBC and Credit Suisse, for example, all reported third-quarter profit increases from the same period last year. Not So Black-and-White.

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