PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. Winning over that crowd can mean working with third-party services, changing loyalty models and making sure the digital experience is just as quick and easy as it is in a physical store.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. According to the May Unattended Retail Tracker , cash is still a very popular bill payment method in the U.S. Approximately 8.4

Innovation 145

Innovation Mobile Company Payments 145

Perficient

FEBRUARY 2, 2023

Visa launched its pilot biometric payment card with Mountain America Credit Union and Bank of Cyprus, introducing the fingerprint scan as an alternative authentication method to a pin number. Perficient specializes in strategizing and engineering seamless point-of-sale and embedded finance experiences for businesses across industries.

Industry 471

Industry Trends social media Payments 471

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The upscale apparel brand, according to a recent report , is opening an “experiential store” in the Mall of America in Minneapolis on Wednesday (Nov. Physical Retail Efforts.

Retail 109

Retail New York City Minneapolis Branding 109

Bank Innovation

JULY 29, 2019

Look no further than Amazon or Apple to learn what customers want from their financial services providers. When retailers can deliver goods to customers within hours and routinely serve up personalized recommendations, financial firms are having to rethink how they build relationships with their customers.

Retail 218

Retail Apple Fintech Customer Experience 218

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. Each restaurant is then graded from 0 to 100, representing no innovation at all to most innovative. So what makes an innovative restaurant?

Study 111

Study Innovation Survey Mobile 111

NCR

OCTOBER 13, 2017

One innovation that demonstrates what can be achieved when the mobile and ATM channels are brought together is Mastercard’s Cash Pick-Up. The service will be piloted in the US in the fourth quarter of 2017, before being made available at retail stores across the country from the beginning of 2018.

ATM 96

ATM Innovation Mobile America 96

Celent Banking

APRIL 25, 2016

Digital is the new reality in Latin America. In other geographies Banks have responded to this threat by becoming extremely digital and also neo-banks have been launched to attract those customers seeking for a more friendly and digital relationship with its financial institution.

America 100

America Digital Banking Strategy Fintech 100

PYMNTS

OCTOBER 23, 2019

That’s just one example of how POS innovation is filtering down to the world of small and medium-sized businesses (SMBs) everywhere — and how, in turn, better POS technology and deployment are making for richer consumer experiences. Staff can use such tools to take orders and send them directly from the table to the kitchen.

Retail 101

Retail System Mobile Innovation 101

Bank Innovation

NOVEMBER 14, 2019

Banks need to embrace new customer acquisition models or risk falling behind, a recent Accenture report argued. The report, titled 5 Big Bets in Retail Payments in North America, examined how banks risk losing payments revenue to technology startups and other non-bank competitors.

America 199

America Retail Payments Report 199

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

MAY 10, 2018

Mobile payment capabilities are on the forefront of retail executives and tech staff. In a survey by Zynstra , some 65 percent of retailers said they pegged mobile payments as their top priority for in-store technology, Chain Store Age reported. percent increase in sales over the same period previously.

America 114

America Regional Mobile Cards 114

PYMNTS

MAY 22, 2018

Ahold Delhaize USA , the supermarket operator, announced news on Tuesday (May 22) that it is creating a new entity dubbed Peapod Digital Labs, which will drive digital and eCommerce innovation. Peapod Digital Labs will also oversee the local brand Peapod, which Ahold said is the country’s largest online grocery retailer. “We

Branding 100

Branding Innovation America Strategy 100

PYMNTS

DECEMBER 27, 2019

Arts and crafts retailer Michaels has announced that Walmart executive Ashley Buchanan will be taking over as CEO from Mark Cosby, and shares jumped 15 percent after the news, according to a report by CNBC. We are grateful to Mark for his steady and thoughtful leadership as Michaels has navigated a challenging retail environment.

Leadership 131

Leadership Retail Customer Experience America 131

Bank Innovation

DECEMBER 12, 2019

Half a year after Bank of America’s AI-powered digital assistant Erica reached 7 million users, Erica has surpassed 10 million users, Bank of America reported this week. The virtual financial assistant is on pace to complete 100 million client requests in the coming weeks, according to the bank.

America 293

America Report Customer Experience Retail 293

PYMNTS

JANUARY 14, 2021

As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. The new relationship will allow Walgreens to address those priorities by tapping into Mastercard’s services, including data analytics, loyalty, customer engagement and cybersecurity.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

AUGUST 12, 2020

The innovation will help companies scale their businesses better, the release stated. In addition, there will be a wider network of certified consultants, integrators, resellers and add-on publishers from SAP for ShipStation customers to use. “Now, [SMBs] can reduce the cost and time required to make their businesses run better.”

Software 116

Software Customer Experience Analytics Resources 116

PYMNTS

MAY 29, 2019

Companies are developing new subscription boxes, tiers and perks to retain customers’ loyalty in the face of rising competition, too. Like retail, the travel, entertainment and education industries have moved to the digital world. Deep Dive: Learning Platforms and the Subscription Economy.

Apple 179

Apple America Retail Industry 179

Bank Innovation

APRIL 8, 2020

With the launch of the Small Business Administration’s program Friday, bankers are engineering the best ways to handle the customer service inquiries flooding banks’ digital channels. “We dove headfirst into this,” said Becky Buhr, vice president of finance and retail […].

Retail 370

Retail Customer Experience Innovation Strategies America 370

PYMNTS

DECEMBER 15, 2016

PetSmart, the specialty pet retailer , is breaking ground and expanding its store portfolio with new concepts. The company is using the new concept stores to test out initiatives aimed at improving how pet services and an enhanced pet lifestyle are combined, all within a smaller retail footprint, Chain Store Age reported. “We

Puerto Rico 100

Puerto Rico Retail America New York 100

PYMNTS

MARCH 15, 2017

Mark brings significant retail leadership experience to Gap Inc., along with deep knowledge of the company and our customer,” said Peck. “We We know what Banana Republic is capable of, and Mark’s ability to drive transformation and innovation will help revitalize the brand and position it to achieve its long-term potential.”.

Leadership 101

Leadership Customer Experience Branding America 101

PYMNTS

JUNE 29, 2018

Kroger , the grocery retailer, announced that it is partnering with tech company Nuro for the pilot of an on-road, fully autonomous delivery service for customers. Partnering with Nuro, a leading technology company, will create customer value by providing Americans access to fast and convenient delivery at a fair price.”

Retail 108

Retail Customer Experience America Software 108

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. In addition to our store growth, we continue to take steps to further enhance the customer experience. 1, 2017, with new locations spanning the United States and Canada.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. 500 list of the fastest-growing private companies in America. Adore Me is ranked No. PYMNTS research shows that 1.9

UX 210

UX Retail Technology Mobile 210

PYMNTS

NOVEMBER 20, 2019

. “7Voice takes 7NOW ordering from screen to voice, enabling customers to order in whatever way they prefer that is most convenient to them,” said Raghu Mahadevan, 7-Eleven’s vice president of the digital customer experience. Using real-time tracking, customers can find out when to expect their orders to arrive.

Google 100

Google Dallas Samsung Texas 100

Accenture

JUNE 20, 2019

Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Competitiveness in corporate payments is now about moments of truth that make the bank a customer’s best friend—or worst enemy. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

Bank Innovation

JULY 15, 2019

In a second-quarter earnings call today, the bank reported active mobile users grew 12 percent year-over-year for North America customers (11.4 million users) and 39 percent for its international customers (8.9 Meanwhile, online banking grew more modestly, with a 6% increase for North America customers (18.8 […].

Mobile 186

Mobile America Online Report 186

PYMNTS

APRIL 19, 2018

The most recent issue of the Restaurant Readiness Index reveals that a restaurant’s decision to accept payment methods like QR codes and contactless payments is one of the key factors in determining whether the merchant is keeping up with the pace of innovation. For all the latest findings, analysis and trends, please download the Index.

Data 113

Data Study America Innovation 113

CB Insights

FEBRUARY 13, 2020

Over the last decade, Stripe has expanded its platform beyond payments processing to handling more complex marketplace transactions through Stripe Connect, while also offering complimentary services to help facilitate online commerce, drive growth for customers, and expand the funnel of internet businesses globally. TABLE OF CONTENTS.

Online 98

Online Company Retail Payments 98

Celent Banking

JANUARY 20, 2017

Ongoing innovation in banking technology is clearly beginning to pay off, and we’ve been privileged to learn an immense amount from all of the financial institutions that took the time to tell us about their how they’ve been using technology and innovation to serve customers better, become more efficient, and mitigate risk.

Case Study 100

Case Study Boston Innovation Massachusetts 100

Celent Banking

OCTOBER 21, 2014

It also encompasses re-thinking how a branch should look like and what services it should provide as an integral part of the customer experience. In this context I had the chance to moderate a panel during last week Next Bank Americas. Banking Events Retail Banking banking digital fintech innovation startups'

Innovation 203

Innovation America Customer Experience Resources 203

NCR

MAY 17, 2017

Offering a seamless customer experience across channels is becoming more important in the retail banking industry. As a result, many banks are placing an emphasis on omni-channel service delivery – providing a seamless, unified customer experience across all channels, from the ATM to mobile and beyond.

Marketing 73

Marketing Customer Experience ATM Branding 73

PYMNTS

FEBRUARY 26, 2018

The Ellerslie Four Square store is a trial by the New Zealand retail group Foodstuffs, which plans to roll out this computer vision technology, SmartCart by Imagr, to more of its stores in 2019. Europe and America by 2022. Remove friction, get happy customers. Certainly, customer experience is a big part of it, said Muggleston.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

JUNE 5, 2020

It has often been said during the last several weeks that the world has seen several years’ worth of eCommerce innovations advance in about three months, due to the pressure and pivots created by the global health pandemic. The challenge is two-fold for retailers in a post-pandemic world, Cohen said.

Fraud 151

Fraud How To Online Meeting 151

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

JANUARY 30, 2020

Our platform is championing a culture of collaboration throughout the industry, enabling us to provide a better customer experience to corporate cardholders.”. “Working closely with Mastercard is a testament to our vision to enrich all transactions for the future of banking and finance,” he said. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

PYMNTS

AUGUST 23, 2017

AI can enable banks to deliver a more personal, engaging and richer customer experience that replaces the physical world of branches into a digital world that becomes proactive and personalized in the way it forges relationships with customers, custom-building solutions for them.”.

Millennials 196

Millennials Industry Groups Study 196