Perficient

DECEMBER 1, 2020

Agent Next Status is a nifty upcoming feature in Amazon Connect that allows agents to update their status on an active contact and choose what their next status will be. This is an exciting addition since agents at a busy contact center are routed calls and chats back to back. Image from Amazon Connect release notes. How does it work

Training 294

Training How To Data Management 294

Perficient

DECEMBER 9, 2020

The research firm then asked each provider 15 detailed questions about their services, how they allocate staff, and their key stakeholders. Learn More About Perficient. To find out more, download the Forrester Now Tech: Commerce Services, Q4 2020 report , and contact our commerce experts today.

Report 572

Report Industry Strategy Branding 572

Perficient

JANUARY 15, 2021

In season 1 episode 1 of the Intelligent Data Podcast , host Arvind Murali and his guest Scott Albahary, Perficient’s Chief Strategist of Financial Services , discuss financial services trends, how data is influencing change in the industry, and what you need to think about as recovery from the pandemic begins. Listening Guide.

Trends 495

Trends Data Big Data Apple 495

Perficient

OCTOBER 14, 2020

As organizations begin to think about the recovery phase from the COVID era, businesses that were digitally enabled and able to innovate fared better. A major component of this digital acceleration involves modernizing your contact center. At a glance, modernizing the contact center requires a two-fold approach: .

Video 519

Video Tools Innovation Trends 519

Perficient

MAY 5, 2022

Perficient developed a tried-and-true blueprint for collections optimization, which focuses on customer journey science and segmentation, key performance metrics, contact sequencing strategies, and supporting technologies. The technology makes aligning to customer preferences much more possible.

Lending 354

Lending Strategy Marketing Big Data 354

Perficient

NOVEMBER 3, 2020

Have questions about updating your EPM systems, or need expert assistance with your EPM applications? Contact us today to learn about how Perficient can help! Be sure to completely review the 11.2.3 Readme before installing this release.

System 309

System Management Software US 309

Perficient

FEBRUARY 25, 2021

Learn More About Our Commerce Solutions. If you are interested in learning more about Perficient’s Commerce services capabilities or would like to contact us, click here. Arvind Murali, Perficient Principal and Chief Strategist. LinkedIn | Perficient. Pawan Gupta Perficient Principal.

Data 452

Data Analytics Apple Google 452

Perficient

FEBRUARY 25, 2021

Learn More About Our Big Data Solutions. If you are interested in learning more about Perficient’s Big Data services capabilities or would like to contact us, click here. LinkedIn | Perficient. Bill Busch, Perficient Chief Strategist for Big Data. LinkedIn | Perficient.

Big Data 420

Big Data Data Analytics Apple 420

Perficient

JUNE 29, 2020

Click here to read more about Microsoft’s Internet Explorer Lifecycle FAQ. Have questions about browser compatibility or other EPM cloud topics, contact us today! This information can be found in the “Getting Started with Oracle Enterprise Performance Management Cloud for Administrators” guide.

US 309

US Management Data 309

Perficient

JANUARY 27, 2021

Learn More About Our Digital Strategy. If you are interested in learning more about Perficient’s digital strategy capabilities or would like to contact us, click here. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She specializes in digital experience, retail, and digital. LinkedIn | Perficient.

Digital Strategies 443

Digital Strategies UX Strategy Chicago 443

Perficient

FEBRUARY 3, 2021

Each vendor was asked a number of detailed questions about their services, including geographic presence, industry expertise, and Salesforce cloud/platform experience and expertise. Learn More About Perficient. Forrester segmented consulting partners based on Salesforce services revenue into three categories: large, midsize, and small.

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Perficient

FEBRUARY 3, 2021

In particular, firms face many challenges, including inaccurate or insufficient contact management data, an incomplete view of sales and transaction data, limited mobile-enabled solutions, and a lack of complete information available for analysis.

Management 294

Management Analysis Tools Strategy 294

TheGuardian

MARCH 31, 2024

Exclusive: Whistleblower raised concerns about security of in-branch coin-counter software The Bank of England is examining claims that the high street lender Metro Bank put customers’ data at risk by allegedly misusing software at the centre of a long-running legal dispute.

Metro 84

Metro Data Software Security 84

Perficient

DECEMBER 19, 2023

Leveraging our industry experience, tangible innovations, and proprietary assets like Envision Online , we bring about transformative changes in our clients’ organizations, enhancing experiences for all its users. To learn more about how we can help in your customer experience transformations, contact us.

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

JANUARY 20, 2021

Learn More About Our Healthcare Solutions. If you are interested in learning more about Perficient’s Healthcare services capabilities or would like to contact us, click here. LinkedIn | Perficient. Juliet Silver, Perficient Chief Strategist of Healthcare. LinkedIn | Perficient.

Data 508

Data Case Study Analytics Apple 508

Perficient

SEPTEMBER 17, 2020

About Our Session. Christine Livingston and Curtis Swartzentruber are hosting a breakout session on October 1 titled “ Elevate Your Contact Center with AI.” Artificial Intelligence is fueling the ability to surpass these expectations, and is rapidly changing the contact center landscape. About Our Speakers.

Training 294

Training Conference Analytics Analysis 294

Perficient

JUNE 22, 2020

Have a question about the Operations Guide? Contact us today to learn about how Perficient can help! Requesting Upgrade Delay for Production Environments. Understanding Oracle’s Change Management Process. Or need expert assistance with your EPM applications?

Data 354

Data Management Operations Examples 354

Perficient

OCTOBER 19, 2020

We have been talking about digital transformation for over 10 years, and the financial industry has been leading the change, albeit at its own pace. Contact: Sales teams need to use digital tools to connect with clients (e.g., The contact center must support: Appointment scheduling, coupled with the use of call-back technology.

Video 520

Video Security Tools Strategy 520

Chris Skinner

OCTOBER 15, 2018

The common thread across all of these industries was high frequency customer contact, and the challenge for all … The post It’s all about the data appeared first on Chris Skinner's blog. NCR had several major industries they served: retailers, airlines, telcos and banks.

Data 294

Data Industry Retail Digital Banking 294

PYMNTS

NOVEMBER 25, 2019

The FBI has contacted some of the utilities, and provided information so that they can scan their computer networks to see if firewalls have been breached. Of the 11 utilities named, none said that they were breached, but about half said they had been warned by the FBI. utilities, some of which are located near critical infrastructure.

North Dakota 161

North Dakota US Washington Wisconsin 161

Perficient

AUGUST 6, 2020

Join us for a discussion about how cloud-based contact centers can help you elevate your customer engagement game and stand apart from your competition. He has been in the contact center industry for 14 years. Learn how Perficient and Amazon Connect are helping deliver superior customer experiences with speed and reliability.

US 309

US Customer Experience Strategy National 309

Perficient

JULY 15, 2022

Consumers’ incomes were temporarily high as the pandemic brought about debt forbearance, pandemic stimulus checks, and enhanced unemployment benefits. If you want more information about how Perficient can help you achieve the benefits mentioned earlier in this blog, contact Scott Albahary or Byron Gifford. [1] The time is now.

Strategy 275

Strategy Training Analytics Meeting 275

PYMNTS

AUGUST 20, 2020

The news site attributed information about the data exposure to researcher Bob Diachenko of security firm Comparitech. 19) report on news site Information Security stated, in part: “Diachenko first contacted Deep Social using the email address listed on its website to disclose the exposure. A Wednesday (Aug.

social media 285

social media Data Security Operations 285

Perficient

JUNE 22, 2020

In our previous posts , we discussed the increasing popularity of curbside pickup and click and collect as a retail channel and demoed a pickup solution powered by Twilio Flex, Twilio’s cloud-based contact center platform. You could also include this instruction directly in an order notification email.).

Customer Experience 309

Customer Experience Retail Mobile Operations 309

Perficient

FEBRUARY 10, 2021

Learn More About Our Digital Strategy. If you are interested in learning more about Perficient’s digital strategy capabilities or would like to contact us, click here. Kim Williams-Czopek is a Director of Digital Strategy at Perficient. She specializes in digital experience, retail, and digital. LinkedIn | Perficient.

Digital Strategies 324

Digital Strategies Marketing Strategy Marketing Strategies 324

Perficient

JUNE 24, 2022

Whether asking Siri to direct you to the nearest McDonald’s or inquiring about the weather to Alexa so you can decide whether to wear a jacket, many have grown accustomed to chatting with virtual assistants powered by artificial intelligence and machine learning to gather the information they seek. Chatbots help boost customer engagement.

Customer Experience 251

Customer Experience User Experience Training Data 251

Jack Henry

AUGUST 26, 2021

She makes eye contact and greets every person who comes through the door. She asks about your kids by name and asks about your recent vacation. As I stand in line, I watch as a woman gracefully moves from one task to another with ease. She often knows what the person wants before they even ask, as if she reads minds.

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Bank Innovation

JULY 8, 2019

A handshake, a frank conversation about the future, the eye contact, a personal story – these are exchanges that build trust and relationships. Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans reassure them. However, people aren’t visiting branches very often.

Customer Experience 210

Customer Experience Survey US Retail 210

PYMNTS

AUGUST 5, 2020

Uber’s work during the pandemic has included an agreement to provide health agencies with contact tracing data, meaning the ways of tracking those who have tested positive for the coronavirus and anyone they might have come into contact with.

Apple 283

Apple Google Meeting Data 283

Perficient

AUGUST 28, 2020

It adds end to end support for running push notification campaigns, from capturing and storing subscription details in an xDB custom contact facet to sending notifications through Sitecore’s Marketing Automation toolset. Capturing Subscriptions.

Marketing Automation 520

Marketing Automation Marketing Customer Experience Tools 520

South State Correspondent

SEPTEMBER 27, 2023

Given the growing credit risk, the question is, what should banks do about it? Contact Borrowers Early – Refinance Early Step 1 – Contact Borrowers Early : Step one to current cycle risk mitigation is to contact borrowers early. This gets the borrower at least thinking about it. Consider the Sharpe Ratio.

Lending 195

Lending US Marketing Capital 195

Perficient

NOVEMBER 10, 2020

And those very smart people have very strong opinions about what your goals might be. A concrete, clear, measurable set of goals supported by KPIs that can be produced to address any question about project intent will save you a lot of unproductive stakeholder meeting time. Are you considering a healthcare website redesign?

User Experience 322

User Experience Examples Analytics Meeting 322

Perficient

FEBRUARY 11, 2021

To learn more about our partnership with inRiver and our PIM services, contact our experts today for other inquiries and information. While an important acquisition for inRiver, as steadfast partners, we’re excited to see what the joining of these two companies will bring for the future of PIM and its users.

Software 508

Software System Management Analytics 508

Perficient

OCTOBER 7, 2020

The Leading Digital Contact Method. Live Chat can improve customer service and loyalty in the following ways: Responding quickly to questions about specific products. For more information on implementing Live Chat into your Episerver B2B Commerce Cloud framework, contact our commerce experts today.

Tools 508

Tools Online Resources US 508

Perficient

DECEMBER 22, 2023

While recognizing the potential benefits AI offers to both consumers and banks, the OCC remains vigilant about associated risks. Contact our experts today if you are interested in learning more about up-and-coming news in financial services.

Risk Management 221

Risk Management Compliance Fraud Regulation 221

CFPB Monitor

AUGUST 1, 2022

Does the general prohibition on third-party communications apply to electronic communications from a debt collector about a debt? The FAQs address the following questions: Does the debt collection rule limit where or when a debt collector can communicate or attempt to communicate with a consumer about a debt? Electronic Communications.

Meeting 148

Meeting Regulation Payments 148

Perficient

APRIL 3, 2024

Learn more about Forrester’s perspective and gain a more comprehensive understanding of the current state of the industry by reading Forrester’s full report: The Top Emerging Technologies In Insurance, 2024. Contact us to learn how to optimize your insurance practice today. Interested in learning more?

Technology 221

Technology Report social media Industry 221