PYMNTS

JULY 8, 2019

When Facebook’s Libra news broke like a tidal wave on the payments and commerce ecosystem a few weeks ago, there was no shortage of opinions about what it meant and whether or not it would take the world by storm. The problems, he noted, have been well-covered by those who do know something about the industry.

Digital Banking 176

Digital Banking Innovation Cards Lending 176

PYMNTS

APRIL 19, 2017

From phone support and mobile apps to ATMs and chatbots — when it comes to customer service, banking automation has come a long way. However, the one missing piece that these automated banking features lack is a real human being to interact with during a transaction. An Oscar-Worthy Banking Solution? billion by 2021.

Digital Banking 180

Digital Banking Technology Samsung Meeting 180

CB Insights

JANUARY 5, 2021

In the past few years, the burgeoning popularity of digital banks has only underscored the severity of these problems, with upstarts like Chime and SoFi offering cheaper, faster, and more convenient banking experiences. . get the state of challenger banks report. The digital divide spans countries as well.

Digital Banking 98

Digital Banking US Online FDIC 98

FICO

JANUARY 11, 2022

Last year we published a highly successful The 11 Commandments of Digital Banking eBook that introduced the 11 commandments: Digital lift-and-shift is not a strategy! Use your branch wisely! Digital Lift-and-Shift Is Not a Digital Banking Strategy. Friction – not inherently good or evil.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

FICO

APRIL 7, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are publishing a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes: Digital lift-and-shift is not a strategy! Friction – not inherently good or evil. Be personable in this impersonal channel.

Digital Banking 52

Digital Banking Security Fraud America 52

FICO

MARCH 1, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 Commandments below into common themes. Digital lift-and-shift is not a strategy! In order to succeed in today’s banking environment, banks need to create engagement.

Digital Banking 52

Digital Banking Data Customer Experience eBook 52

Chris Skinner

JULY 26, 2017

Afterwards, they picked out 12 statements I made that they thought particularly noteworthy, so thought I would repost them here: 12 Noteworthy Quotes on the Future of Banking The digital revolution is fundamentally impacting every industry across the board, and banking is no exception — in fact, far from it.

Analytics 283

Analytics Fintech Industry Digital Banking 283

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. That’s what we're about,” he said. Bringing The Curbside Model To Banks. So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

PYMNTS

DECEMBER 18, 2020

Gojek , which bills itself as "Southeast Asia's leading on-demand services and payments platform," said in a news release that it has invested in Indonesia-listed technology-based Bank Jago. Gojek produces a digital wallet and payments platform called GoPay.

Resources 192

Resources Technology Strategy Digital Banking 192

PYMNTS

SEPTEMBER 17, 2020

In an interview with Karen Webster, Mike Diamond , general manager of digital banking at Mitek , said it’s unlikely that customers will revert back to their branch-intensive, pre-pandemic banking behaviors. Some consumers will go back to banks, but we are not going to snap back to pre-COVID days,” Diamond said.

Mobile 296

Mobile Digital Banking ATM Industry 296

Chris Skinner

AUGUST 22, 2018

It shows the nature of money and finance in our lives, in the way that the media reports about it. Quite often you get a scary headline like the big banks are watching you or banks will sell your data and it makes us mad.

Data 190

Data US Report Digital Banking 190

Independent Banker

JANUARY 31, 2022

With consumer expectations seeming to evolve faster every year, community banks could consider partnering with a fintech to keep up with technological innovation. of bankers are either strongly interested in or already working with fintechs in digital account opening. Matt Gallman, Drummond Community Bank. By Elizabeth Judd.

Community Bank 159

Community Bank Community Fintech Risk Management 159

PYMNTS

MAY 27, 2020

The pandemic has accelerated the digital roadmap for everyone in financial services, giving rise to more innovation in the past few months than had been seen over the course of several years. That massive uptake in banking activity done in bits and bytes, he said, has come because of branch closures and social distancing requirements.

Fintech 236

Fintech Innovation Digital Banking FDIC 236

Chris Skinner

JULY 3, 2017

The British Bankers’ Association released their The Way We Bank annual report last Thursday. Here are the key highlights: Over the past five years customers’ activity on banking apps rocketed by 354%, with apps now an increasingly popular way to access current accounts rising from 21% of access in 2012 to 61% by the start of 2017.

Mobile 286

Mobile Cards Video Management 286

PYMNTS

SEPTEMBER 23, 2020

23) it is collaborating with Goldman Sachs Bank USA to provide the payments platform for the bank’s digital transaction service. Built from scratch in the cloud, the Goldman Sachs Transaction Banking Platform was crafted to provide secure and easy access for corporate clients, Volante said. Volante Technologies Inc. ,

Payments 151

Payments Analytics Apple Google 151

PYMNTS

AUGUST 7, 2020

Transactions once conducted by trading pieces of gold are now accomplished through digital means, with both parties using cards, wire transfers or even smartphone apps to send or receive funds. Businesses — especially digital-savvy clients like FinTechs — also desire flexibility for their payment platforms.

Payments 301

Payments Fintech Innovation US 301

PYMNTS

AUGUST 22, 2019

Challenger banks are beginning to offer more robust suites of services beyond the mobile apps and prepaid cards with which they started. Challengers like Britain’s Monzo and Germany’s N26 are using that funding to create products and expand into new markets like the U.S., But I think what it does is it pushes us.

Innovation 109

Innovation Digital Banking Fintech US 109

Abrigo

MAY 11, 2020

Key Takeaways The coronavirus has propelled FIs and customers to embrace digital offerings Work from home schedules, sheltering in place, and urgent financial needs have changed customers' expectations of bank response times. COVID-19: A springboard to digital banking. Manage PPP loans through forgiveness. learn more.

US 195

US Lending Community Technology 195

PYMNTS

NOVEMBER 12, 2020

It may be an open road for open banking as, three years after the rollout of the second Payment Services Directive (PSD2), bank-FinTech collaborations and new initiatives unlocking bank account data continue to flourish. But it may not always be smooth sailing ahead. Visa Launches FinTech Collaboration Initiative In Europe.

Fintech 220

Fintech User Experience System Data 220

PYMNTS

MARCH 10, 2020

Stephen Scherr, the chief financial officer for Goldman Sachs , spoke at the Wolfe Research FinTech Forum on Tuesday (March 10) and mentioned that the bank could look to acquisitions as a way to grow its current ventures, Reuters reported. Some people are working from home and some teams have split up into different office locations.

New York 170

New York Conference Google Survey 170

PYMNTS

SEPTEMBER 14, 2020

The 150-year-old Wall Street powerhouse, known widely as an investment bank serving big institutions and wealthy individuals, developed its new Marcus Insights platform by leveraging some of the knowledge gained from its $100 million purchase of a personal finance tool called Clarity Money from the brother of PC-making billionaire Michael Dell.

Tools 174

Tools Management Report US 174

PYMNTS

MARCH 13, 2019

As a result, banks are discovering that artificial intelligence (AI) is becoming useful when it comes to anti-money laundering (AML) and other types of fraud protection — in fact, it is fundamentally changing how financial institutions (FIs) verify users’ identities or validate transactions.

Fraud 134

Fraud Digital Banking Customer Experience Tools 134

PYMNTS

JANUARY 27, 2021

Credit unions (CUs) and other financial institutions (FIs) across the country have made leaps and bounds in their efforts to digitize services in recent years to meet an already-growing consumer demand. New Jersey-based Affinity Federal Credit Union began upgrading its systems about five years ago as it looked toward the digital future.

New Jersey 223

New Jersey Connecticut Fraud System 223

Chris Skinner

FEBRUARY 21, 2017

After studying law at Oxford, he went back to business and is now Co-Founder and CEO of digital bank Monzo. 11:FS CEO David Brear talks to him about why ‘Monzonauts’ are so crazy devoted to the brand. [You Tell us a little bit more about your history prior to Monzo. What really stands Monzo apart?

Study 283

Study Training Fintech Digital Banking 283

PYMNTS

MARCH 14, 2017

New digital authentication tools are allowing India’s rural consumers to open bank accounts in the blink of an eye. As India moves to a cashless society, new digital banking tools — such as iris scanning technology — are being adopted by the nation’s banks to help verify customers’ identities.

Digital Banking 127

Digital Banking Tools ATM Technology 127

PYMNTS

APRIL 5, 2019

Bank of America said it’s going to modernize more than 50 percent of its branches to match the changing way people bank, according to a report by Reuters. The change will happen over the next three years at about 2,500 financial centers. However, recently some banks have chosen to go in the opposite direction.

America 128

America ATM United States Cleveland 128

PYMNTS

NOVEMBER 18, 2020

The pandemic has exposed glaring points of friction in any number of verticals – including banking, where it’s apparent that legacy systems and processes were not designed to handle real-time anything, and certainly not payments. But she added that “we do lose a lot when we talk just about speed.” That said, the U.S. The Three Is .

Payments 245

Payments System Innovation Management 245

PYMNTS

JULY 31, 2020

Synchrony CEO Warns Of US Credit Card Default Crisis. Wells Fargo is cutting costs significantly, with the inclusion of layoffs, as it seeks to become more streamlined during the financial crisis brought about by the pandemic. Using Debit Cards To Bridge The Stimulus Accessibility Gap (Next-Gen Debit Tracker).

Cards 142

Cards Technology Apple Digital Banking 142

Chris Skinner

APRIL 11, 2017

I blogged recently about American banks beating up the regulators to stop account access via APIs. I heard this in various White House meetings in 2016, and assumed all banks and bank people felt the same way. The only person who should access bank data is the customer, the banks bleat.”

US 299

US Policies Washington New York 299

PYMNTS

MAY 20, 2016

This month’s Digital Banking Tracker™ cover story features an interview with Ed Metzger, Santander UK’s Head of Innovation about their early feedback from incorporating a voice assistant into their student-focused SmartBank app – and what’s next for voice technology in banking. Around the world of Digital Banking.

Digital Banking 115

Digital Banking Technology Analysis Fintech 115

PYMNTS

JANUARY 28, 2019

New investors include the American Bankers Association (ABA), Accenture Ventures, SunTrust Bank and other strategic industry leaders. There was also participation by all of Finxact’s existing investors, including Live Oak Ventures, First Data, Woodforest National Bank and T.N. The core banking market in the U.S.

Digital Banking 108

Digital Banking System Innovation America 108

BankBazaar

MAY 14, 2020

Staying indoors has forced us to adapt a no-frills lifestyle. While we can’t wait for things to get back to normal, let’s see how we can use our current experience to help us save more money in the future! The past few weeks have been quite an experience for all of us. 2) Being Prudent About Resource Usage.

US 78

US Resources Digital Banking Cards 78

PYMNTS

AUGUST 3, 2020

The pandemic has pushed digitization from a “nice to have” to a “have to have” for consumers all over the world and across all age demographics. But as Karen Webster noted in a recent On the Agenda conversation with a panel of industry experts, a funny thing happened to consumers on their way to the digital forum.

Apple 269

Apple Mobile Innovation Fintech 269

PYMNTS

JUNE 27, 2018

Industries of all shapes and sizes are looking to use the insights and capabilities offered by the emerging and evolving technology, and it’s now making an impact in the financial services space, too. While the technology’s advantages may be appealing, adopting AI isn’t as simple as the snap of a bank executive’s fingers.

Digital Banking 148

Digital Banking Technology Management Risk Management 148

Gonzobanker

JULY 7, 2015

It’s been more than 15 years since the Internet shook the business world and predictions abounded that Internet-only banks would eat traditional banks for lunch. Taking stock on these predictions, it’s clear that the impact of Internet-only banks has been less dramatic than anyone would have predicted. Think about this.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Anita Drentlaw , CEO, president and CFO at $190 million-asset New Market Bank in Elko New Market, Minn. Illustration by Jack Hudson.

Community Bank 91

Community Bank Community Tampa North Carolina 91