Perficient

MAY 5, 2022

IDC recently included Perficient in the “Loan Collections-Recovery” category of its “ Market Glance: Worldwide Consumer & Small Businesses Lending Digital Transformation Strategies, Q2 2022 (Doc # US49009422, April 2022).” The IDC Market Glance offers an overview of the landscape for consumer and small business digital lending.

Lending 354

Lending Strategy Marketing Big Data 354

FICO

AUGUST 16, 2022

US Bankcard Industry Benchmarking Trends: 2022 Q2 Update. Wed, 05/25/2022 - 03:43. Tue, 08/16/2022 - 15:30. The data sample comes from FICO client reports generated by FICO® TRIAD® Customer Manager and Adaptive Control System solutions. in June 2022 is 10.7% Saxon Shirley. by Leanne Marshall.

Trends 52

Trends Industry US Cards 52

Perficient

JANUARY 31, 2022

A couple of weeks ago, Crypto.com, one of the fastest-growing cryptocurrency platforms, was hacked on January 17, 2022. Firms that implement security solutions that customers understand and appreciate will improve the overall customer experience as well as reduce operational risk. We shouldn’t be that surprised.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

Bobsguide

MAY 25, 2022

London — May 16, 2022 — Mindtree , a global technology services and digital transformation company, and Finastra , a leading financial technology provider, today announced a partnership to bring Finastra’s Fusion Payments To Go payments technology to banks in the Nordics, the UK and Ireland, as a managed service. About Mindtree.

Management 113

Management Payments Innovation Technology 113

FICO

JUNE 22, 2022

6 Digital Transformation Trends Highlighted at FICO World 2022. Wed, 06/22/2022 - 12:30. Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Now consumers expect the same level of innovation, customer experience and digital transformation from financial institutions.

Trends 52

Trends Data Customer Experience Analytics 52

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Personally, I am passionate about process optimization.

Conference 221

Conference Strategy Innovation Industry 221

Bobsguide

JUNE 3, 2022

Orlando, Florida 10th February 2022 – Auriga, a global software provider for the omnichannel banking and payments sector, today celebrated the winning of the Peter Kulik Innovation Award from the ATMIA, the leading non-profit trade association representing the entire global ATM industry.

ATM 148

ATM Innovation Florida Software 148

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Perficient

JANUARY 25, 2023

As institutions rely more heavily on self-service channels to serve their customers, branch consolidation and renovation are on top of mind.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. COVID may have accelerated things, but talk of booster shots and workplace policies wasn’t the most striking contrast at AOBA 2022.

Fintech 167

Fintech Customer Experience Conference Technology 167

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

American Banker

DECEMBER 14, 2023

Retail customers at large banks were a bit more satisfied this year than in 2022, a new J.D. However, more of those same customers are moving cash to — and seeking advice from — wealth management firms and online banks. Power study finds.

Study 36

Study Retail Online Management 36

FICO

FEBRUARY 2, 2023

Automation fueled by AI and ML is optimizing formerly unwieldy processes, leading to better customer experience, and faster time-to-market. Part 2 – The Big Pivot: How Innovators Turn the Corner with AI Can you feel the changes underfoot? Business processes are getting streamlined.

Customer Experience 52

Customer Experience Management Training Analytics 52

PYMNTS

JUNE 22, 2020

financial institutions, according to estimates by Aite, will spend as much as $781 million to battle credit application fraud in 2022. A poor customer experience can cause FIs and enterprises to lose customers, of course. alone topped $10.2 billion last year. If not, are they a victim of identity theft?”

Fraud 193

Fraud Cards Risk Management Customer Experience 193

Bobsguide

APRIL 29, 2022

Utilizing NXTsoft’s API strategy, a financial institution can combine best-of-breed independent components and integrate them so that they work together seamlessly to provide an outstanding customer experience. NXTsoft’s other solutions include data analytics, data management and data migration. Birmingham, Ala.

Denver 148

Denver Atlanta Fintech United States 148

FICO

SEPTEMBER 5, 2022

Tue, 09/06/2022 - 10:00. The European Fraud Map we produce each year, with data from Euromonitor International , Consumer Finance 2022 Edition and UK Finance, has some good news and bad news for last year when it comes to fraudulent activity. The UK is an industry leader in both card fraud management and customer enablement.

Fraud 52

Fraud Cards Regional Trends 52

PYMNTS

OCTOBER 3, 2018

“As the co-founder of NFC, NXP continues to play a pivotal role in expanding the NFC ecosystem through our legacy of technology leadership,” said Alexander Rensink, business segment manager smart products at NXP , in the press release.

User Experience 135

User Experience Security Fraud Leadership 135

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. In the introduction to the RFI, the FHFA noted President Biden’s March 2022 executive order.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

FICO

NOVEMBER 16, 2022

Wed, 11/16/2022 - 20:10. In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. One of the key themes that we saw in the results is the continued investment in enterprise fraud management systems. Pain Points in Fraud Management Vary by Region.

Fraud 52

Fraud Data Survey Regional 52

Gonzobanker

JULY 8, 2022

Simply taking orders, fulfilling requests, managing outages, and measuring service levels—important responsibilities for sure—will not position the CIO nor the financial institution for success. Many organizations lack the talent necessary to deploy, manage, and maintain the aforementioned technologies. Challenges Facing Today’s CIO.

Resources 146

Resources Leadership Technology Management 146

FICO

DECEMBER 13, 2022

Because customers value ease of use and good fraud protection most, FIs must balance scam protection with making things easy for good customers – but not TOO easy. Tue, 12/13/2022 - 11:20. Customers Prefer Easy & Safe. Customers Prefer Biometric Security. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford.

Fraud 52

Fraud Security Survey Customer Experience 52

FICO

NOVEMBER 30, 2022

Artificial intelligence and machine learning models can help banks stop scams, prevent losses to fraudsters and improve customer experience. Senior Director, Product Management. Wed, 11/30/2022 - 16:30. In the UK, it accounted for £249 million in consumer losses for the first half of 2022. FICO Admin.

Fraud 52

Fraud Management Customer Experience Strategy 52

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. This question encompasses the actual product (or service) itself, the quality of the customer experience in acquiring and using the product, and the pricing of the product. What : Customer Experience is Not a Strategy.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

Bobsguide

AUGUST 7, 2022

London, UK – August 3, 2022 – Finastra announced today that The Co-operative Bank has selected Finastra Kondor in the cloud, available via Microsoft Azure, to upgrade its treasury infrastructure and automate manual reporting and processes. EMEA PR Manager. For more information about the solution, click here. T +44 (0)7552 865009.

Operations 68

Operations Strategy Innovation Policies 68

Abrigo

FEBRUARY 23, 2022

A recent survey by Abrigo found that 87 percent of banks surveyed are working to win more small business loans in 2022. Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses.

How To 195

How To Lending Software Survey 195

FICO

MARCH 28, 2023

We have also organized regional forums for female leaders in fintech, such as a recent Women in Leadership event held in Toronto in December 2022. One rewarding initiative came about in December with Swisscard, one of FICO’s customers and a leading credit card company in Switzerland.

Leadership 52

Leadership Software Community Florida 52

FICO

DECEMBER 20, 2022

Vice President, Product Management. Tue, 12/20/2022 - 10:20. As I look back on 2022, I’m reluctant to lean too far into predictions for 2023. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security. In closing, let me reprise my advice from my 2022 predictions. FICO Admin. by TJ Horan.

Fraud 52

Fraud Payments South Carolina Compliance 52

FICO

JUNE 15, 2023

Wed, 03/08/2023 - 22:14 jessica shortt by TJ Horan Vice President, Product Management expand_less Back to top Thu, 06/15/2023 - 15:05 As someone who has made a career in the payments industry, I feel a little weird making this bold statement: it has become too easy to send money to other people. Consumer spending also increased 1.8%

Fraud 52

Fraud South Carolina Survey Management 52

FICO

MARCH 30, 2023

In the UK more than 23 million people used basically no cash in 2022. The ATM population peaked at around 470,000 total devices in 2019 , but dropped to 456,000 in 2022. Cost is a big reason why – the less folks get cash from ATMs, the more costly it is per transaction to serve customers. Where Did My Cash Go?

Fraud 52

Fraud ATM South Carolina Management 52

PYMNTS

OCTOBER 10, 2019

percent from 2016 to 2022, and uptake is rising even faster in the Asia-Pacific, which is expected to see a CAGR of 27.2 percent from 2016 to 2022. The other is seamlessly and reliably supporting these sometimes difficult experiences.

Marketing 116

Marketing Payments Cards cryptocurrency 116

Independent Banker

OCTOBER 31, 2022

Such a scenario happened in August 2022 in Cape Girardeau, Mo., The decision to close our old facility and build new was made in the spring of 2021,” says Kate Yarbro, vice president and branch manager of the Cape Girardeau branch. A better customer experience.

Training 162

Training Community Illinois US 162

FICO

OCTOBER 12, 2022

Wed, 10/12/2022 - 15:35. Market-leading operators are incorporating mathematical optimization and simulation to continually learn and improve their acquisition strategies, customer experience and customer retention. Proactive Risk-Aware Management is Everything When it Comes to Retention. FICO Admin. by Tim Young.

Marketing 96

Marketing Analytics Customer Experience Data 96

Abrigo

OCTOBER 21, 2021

Watch the webinar, "Capital Planning for Banks & Credit Unions: Gearing up for Growth in 2022". Ensure happy customers To attract lending opportunities, you can enhance the customer experience in both time and ease. Stay up to date on interest rate risk and other asset/liability management issues. Learn More.

Lending 195

Lending Strategy Trends Marketing 195

FICO

APRIL 5, 2022

Itaú Unibanco, the largest private sector financial institution in Latin America, has migrated its fraud management and customer communication to the cloud, helping it to avoid over USD$20M a month in fraud losses. Customer engagement is key. We processed more than 3 billion transactions in 2021.

Fraud 52

Fraud Management Risk Management Customer Experience 52

FICO

MARCH 30, 2022

Operational capacity needed to be targeted on relevant accounts, portfolio performance maintained, customer experience improved, and resources freed up to address hardship situations.”. itelna improved the customer experience by avoiding over-collecting on low-risk customers, while proactively addressing credit risk.

Operations 52

Operations Analytics Resources Strategy 52

FICO

APRIL 12, 2022

Real-time credit solution improves customer experience. Bradesco, one of the largest private banks in Brazil, has used FICO ® Platform to create a digital, real-time, and complete credit solution that has revolutionized the customer journey with instant decisions and optimized pricing. by Nikhil Behl.

Analytics 52

Analytics Customer Experience Management Operations 52