CB Insights

APRIL 7, 2023

DOWNLOAD THE STATE OF FINTECH 2022 REPORT Get the latest data on global fintech investment trends, the unicorn club, sectors from banking to payments, and more. Become a CB Insights customer. If you’re already a customer, log in here. First name Last name Email Company Name Job Title Phone number Want the full post?

Customer Experience 63

Customer Experience Strategy Company Meeting 63

Bobsguide

SEPTEMBER 19, 2022

The growing need to overhaul these systems is what powered GFT’s leap on the 2022 IDC FinTech Rankings. GFT saw further growth in the first half of 2022: Revenue rose by 37 percent and earnings before taxes (EBT) by as much as 75 percent. Bettering customers around the world. Increased demand brings record year for GFT.

Fintech 68

Fintech Taxes Customer Experience Industry 68

BankInovation

DECEMBER 29, 2022

Open banking, augmenting the customer experience (CX), and AI were key themes across Bank Automation News’ most popular “The Buzz” podcast episodes in 2022. Listen as the BAN editorial team talks through the issues that will continue to impact the financial services industry in the year ahead.

Customer Experience 52

Customer Experience Industry 52

ABA Community Banking

JANUARY 5, 2022

What's on the community bank roadmap for digital process improvement in 2022? The post Podcast: The Community Bank Digital Transformation Roadmap for 2022 appeared first on ABA Banking Journal.

Community Bank 98

Community Bank Community Management Customer Experience 98

Perficient

FEBRUARY 2, 2023

In fact, according to The Business Research Company’s 2022 Payment Security Global Market Report , the payment security market is expected to reach $43 billion by 2026. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

FICO

DECEMBER 9, 2021

As the end of the year approaches, financial institutions are preparing for 2022 by pivoting their focus towards digital transformation initiatives that add real value for their customers and their bottom line. It’s about customer experience and engagement. Humanizing the Digital Experience. by Darryl Knopp.

Trends 52

Trends Report Customer Experience Data 52

BankInovation

FEBRUARY 20, 2024

Barclays is saving money and improving its customer experience through technology investments. billion) in 2023, down 6% from 2022, reflecting that investment in talent and technology were driving down costs, according to the bank’s fourth-quarter earnings presentation. billion pounds ($9.4

Customer Experience 70

Customer Experience Operations Technology Retail 70

FICO

JUNE 7, 2022

Canada Bankcard Industry Benchmarking Trends: 2022 Q1 Update. Tue, 06/07/2022 - 15:00. in April 2022, the highest since January 1991. The government of Canada raised its target for overnight rate to 50 bps to 1 % on April 13th, 2022. Average total monthly sales increased to $1,546 in March 2022, 17.5 % higher.

Trends 52

Trends Industry Cards Analytics 52

FICO

AUGUST 16, 2022

US Bankcard Industry Benchmarking Trends: 2022 Q2 Update. Wed, 05/25/2022 - 03:43. Tue, 08/16/2022 - 15:30. Then in the Spring of 2022, the Federal Reserve began increasing interest rates slowly because they believed that inflation was going to be short-lived. in June 2022 is 10.7% Saxon Shirley. See all Posts.

Trends 52

Trends Industry US Cards 52

Perficient

MAY 5, 2022

IDC recently included Perficient in the “Loan Collections-Recovery” category of its “ Market Glance: Worldwide Consumer & Small Businesses Lending Digital Transformation Strategies, Q2 2022 (Doc # US49009422, April 2022).” The IDC Market Glance offers an overview of the landscape for consumer and small business digital lending.

Lending 354

Lending Strategy Marketing Big Data 354

CFPB Monitor

AUGUST 24, 2022

The FTC’s notice of proposed rulemaking (NPRM) was published in the Federal Register on July 13, 2022 with a 60-day comment period that ends on September 12, 2022.

Customer Experience 147

Customer Experience National 147

Perficient

APRIL 20, 2023

The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts.

Marketing 294

Marketing Marketing Strategies social media Strategy 294

BankInovation

NOVEMBER 18, 2022

The importance of customer experience has increased exponentially over the past few years as people bring more aspects of their lives online. This year, more than 65% of Americans are using digital banking as their preferred banking method, according to a May 2022 survey published by Statista. So, what does this mean?

Customer Experience 93

Customer Experience Survey Digital Banking Online 93

Perficient

JANUARY 31, 2022

A couple of weeks ago, Crypto.com, one of the fastest-growing cryptocurrency platforms, was hacked on January 17, 2022. Firms that implement security solutions that customers understand and appreciate will improve the overall customer experience as well as reduce operational risk. We shouldn’t be that surprised.

Security 294

Security Risk Management Knowledge Base Customer Experience 294

FICO

JUNE 22, 2022

6 Digital Transformation Trends Highlighted at FICO World 2022. Wed, 06/22/2022 - 12:30. Innovation in digital transformation and emerging trends were firmly front-of-mind this year at FICO World 2022. Now consumers expect the same level of innovation, customer experience and digital transformation from financial institutions.

Trends 52

Trends Data Customer Experience Analytics 52

BankInovation

JANUARY 20, 2023

Huntington Bancshares is planning to accelerate its automation efforts using savings gained from shuttering 63 branches in 2022. WHY IT MATTERS: Huntington outlined during its August 2022 Investor Day some core tech initiatives, including automating and enhancing the customer experience. “To

Customer Experience 52

Customer Experience Strategy Retail 52

PYMNTS

JANUARY 8, 2021

As part of our commitment to delivering the best possible customer experience, we have decided to transfer [the] Amazon Pantry selection to the main Amazon.com store so customers can get everyday household products faster, without an extra subscription or purchase requirement,” an Amazon representative told Bloomberg by email.

Maine 269

Maine Retail Customer Experience Report 269

The Financial Brand

NOVEMBER 29, 2021

The post 6 Digital Banking Transformation Trends for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banking still lags in several key areas of transformation. The difference now is that the urgency to move forward quickly is much greater.

Trends 43

Trends Digital Banking Banking Trends Analysis 43

FICO

FEBRUARY 12, 2023

Home Blog FICO Top 5 Customer Development Posts of 2022: Digital Banking and Pricing Opti The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

Perficient

SEPTEMBER 19, 2023

Following last year’s conference, Perficient Insurance Principal Brian Bell shared three key takeaways from the 2022 event: First, data and analytics investments still topped many insurers’ list of operational priorities. Personally, I am passionate about process optimization.

Conference 221

Conference Strategy Innovation Industry 221

The Financial Brand

JANUARY 2, 2022

The post Retail Banking Reflections and Keys to Success for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. The best way to prepare for the future is to reflect on the progress and shortfalls of the past.

Retail 42

Retail Banking Trends Analysis Trends 42

The Financial Brand

JANUARY 2, 2022

The post Just How ‘Open’ Will Banking Become in 2022? The financial institutions that will win in an open banking environment are already planning now and overhauling legacy IT infrastructure. appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Banking Trends 39

Banking Trends Analysis Trends Branding 39

Perficient

OCTOBER 5, 2021

If you answered “yes” to either question, consider attending our webinar next week, where I, along with my colleague Scott Albahary, will discuss how you can prepare for 2022 and mitigate the expected losses.

Industry 294

Industry Technology Customer Experience Regulation 294

Perficient

JANUARY 25, 2023

As institutions rely more heavily on self-service channels to serve their customers, branch consolidation and renovation are on top of mind.

Banking Trends 474

Banking Trends Trends United States FDIC 474

Abrigo

DECEMBER 22, 2023

You might also like this resource, Abrigo's "2022 Loan Review Benchmark Survey Results." Construction loan and delinquency trends in 2023 Construction lending projections look positive according to S&P data from 2022 and 2023. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

The Financial Brand

NOVEMBER 7, 2021

What financial institutions need to know to create the kind of consumer experience that provides a competitive edge. The post Six Big-Data and AI Trends in Banking for 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights.

Big Data 43

Big Data Trends Data Banking Trends 43

American Banker

OCTOBER 20, 2022

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Customer Experience 73

Customer Experience Innovation 73

The Financial Brand

NOVEMBER 14, 2021

The post Digital Banking Transformation to Focus on Channels & Analytics in 2022 appeared first on The Financial Brand - Banking Trends, Analysis & Insights. Banks and credit unions will also need to modernize back-office processes to complete the journey to becoming digital-first institutions.

Analytics 42

Analytics Digital Banking Banking Trends Analysis 42

The Financial Brand

FEBRUARY 6, 2022

The post 2022 Trends Reflect a New Era for Banking appeared first on The Financial Brand - Banking Trends, Analysis & Insights. To succeed, banks and credit unions will need to be proactive, forward-looking, and open to change, as opposed building business models around old paradigms.

Trends 36

Trends Banking Trends Analysis Branding 36

BankInovation

NOVEMBER 30, 2022

LONDON — Swedish utility Bankomat CEO Nina Wenning discussed the decline of the bank branch in Sweden at Branch Transformation 2022, the leading conference dedicated to branch design, customer experience and strategy-driven transformation, on Nov. 29 at the Park Plaza: Riverside Hotel in London. “We

Branch Design 52

Branch Design Conference Customer Experience Strategy 52

Gonzobanker

APRIL 4, 2024

While valuation at many fintechs has dropped since 2022, Chime has bucked the trend. Among Bank of America customers, half make more than $75,000. Chime Can Diversify Revenue Streams Asked back in 2022 by CNBC how Chime makes money, CEO Chris Britt responded: “[We’re] really more of a payments business. Is it ready for an IPO?

Comparison 104

Comparison Fintech America Survey 104

BankInovation

NOVEMBER 15, 2022

Huntington Bancshares’ online engagement and acquisition mix has grown significantly through technology investments and customer experience enhancements since the bank first embarked on its digital journey five years ago.

Customer Experience 52

Customer Experience Online Technology Retail 52

BankInovation

APRIL 11, 2022

Consumers are changing the way they interact with their finances and increasingly believe that their needs are not being met by their current financial service providers. In fact, 70% of consumers would likely open an account at a different financial institution for new products.

Innovation 98

Innovation Data Fintech Marketing 98

CFPB Monitor

SEPTEMBER 22, 2022

The public comment period for the notice of proposed rulemaking (“NPRM”) regarding the Motor Vehicle Dealers Trade Regulation Rule (the “Rule”) closed on September 15, 2022 after the FTC declined in August to extend it. These included many comments seeking stronger consumer protections.

Regulation 148

Regulation Groups Customer Experience Retail 148

BankInovation

MARCH 12, 2024

First Financial Bank has grown its operations and attracted new customers through implementation of an AI-driven digital assistant. billion FFB teamed up with AI-driven tech provider Kasisto toward the end of 2022 to launch a digital assistant, according to a Feb. 22 case study by Kasisto.

Case Study 70

Case Study Study Operations Customer Experience 70

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. COVID may have accelerated things, but talk of booster shots and workplace policies wasn’t the most striking contrast at AOBA 2022.

Fintech 167

Fintech Customer Experience Conference Technology 167

Perficient

DECEMBER 7, 2020

According to Adobe’s digital economy index, smartphones are on track to contribute more than 50% of online spend by September 2022.” With Adobe’s hybrid headless commerce options, you can easily make your brand’s commerce experience what customers need. Headless Commerce.

Branding 520

Branding Customer Experience Resources Groups 520